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HDD wont spin up

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jaharsta View Drop Down
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    Posted: 17 Dec 2017 at 4:24am
Build
Ryzen 5 1600
AS Rock ab350 pro 4 mobo
msi 580 8g gpu
corsair 750w psu

so i have a new build bought a WD 1tb black and Samsung Evo SSD 250g HDD the SSD works fine but the WD will not spin up when connected.  I tried a Seagate barracuda that i know works and that would not spin up as well.  My dvd drive is not powering on at all either.  I checked all power sources and SATA cables they all work fine with the SSD.  I cannot figure out what is going on here.  

Edited by jaharsta - 17 Dec 2017 at 4:26am
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zlobster View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote zlobster Quote  Post ReplyReply Direct Link To This Post Posted: 17 Dec 2017 at 4:57am
I'm starting to notice a trend with these AB350 Pro4.

On a side note, SATA cables that go into the motherboard do NOT provide power to HDD & DVD drives. These drives need additional power that comes from specific connectors from the PSU.

If your Samsung EVO is a M2 drive (like a stick of chewing gum) it suck power directly from the MOBO. If it's SATA (840 EVO for example) then it also needs a separate power connector.

How do you know the SSD works fine? Sounds the PSU can't provide enough 'juice' for the more power-demanding HDD & DVD.
1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB
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jaharsta View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jaharsta Quote  Post ReplyReply Direct Link To This Post Posted: 17 Dec 2017 at 5:01am
i have the power connectors connected to the SSD and i know the SSD is working as I saw it in bios and put windows 10 on it.  when i made the build it said my power consumption shouldn't be over 520W and i am using a 750W psu.  i
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Post Options Post Options   Thanks (0) Thanks(0)   Quote zlobster Quote  Post ReplyReply Direct Link To This Post Posted: 17 Dec 2017 at 5:21am
Do you use Molex adapters to power the HDD/DVD or you use the original PSU cabling?

Please post the exact PSU model (I'm guessing CX750M) and some pictures, if possible.

Due to different voltages needed for the different PC components, e.g. 3.3V, 5V, 12V the PSU have different 'power rails' (in most cases). See this example, courtesy of HardwareInsights:



The different rails have different power ratings, all together they are totaling to your 750W. Rest assured, you should be fine with power headroom.

I wonder if there is an issue with the 3.3V or the 5V? Or bad cable or PSU?
1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB
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Post Options Post Options   Thanks (0) Thanks(0)   Quote jaharsta Quote  Post ReplyReply Direct Link To This Post Posted: 17 Dec 2017 at 5:36am
I am using the cx 750m, I am using the original psu cables. I have used 5 different cables all work with the SSD but don?™t work with the 2 hard drives. I have left everything unplugged except for the hdd and still nothing.   I appreciate your time and help.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote zlobster Quote  Post ReplyReply Direct Link To This Post Posted: 17 Dec 2017 at 5:55am
Just to clarify, you're not seeing the HDDs in the UEFI, or you're just not hearing them power up when booting?

Did you try a different SATA port on your mobo? Also, I doubt your mobo support hot-plug, so I don't really expect the PC to pick them on the fly.

If you simply can't see them in UEFI, then you might need a newer version or some specific setting? I'm afraid that my knowledge of this board is really limited.Cry
1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB
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