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AB350 ITX 2400G dropped FPS?

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Choronsodom View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Choronsodom Quote  Post ReplyReply Direct Link To This Post Topic: AB350 ITX 2400G dropped FPS?
    Posted: 20 Mar 2018 at 9:55am
The chip and board is brand new and came with BIOS 4.40. Installed Windows Fall 2017 version and tried downloading drivers over WiFi and ran into stability issues. Noticed Beta 4.51 BIOS fixes Intel WiFi issues so flashed that and everything seemed great until I actually played my first game.

Playing Quake Champions the game appears to run fine for 15 seconds or so (60+ FPS) and then the FPS drop down to unplayable levels of stutter. This happens over and over rendering the game unplayable.

Noticed in another thread someone mentioned the Raven Ridge APU throttles down from 1200 to 400Mhz at regular intervals basically reaffirming what I'm experiencing.

Does anyone have a fix for this? I bought this setup to play light competitive games and this throttling makes it pointless.

Rest of components:

- 16GB 3000Mhz Trident Z's CL15 running at XMP speeds (Prime large FFT stable). Runs at 3200Mhz but set back to default just in case.

- Stock cooler on open bench, runs in the mid 70's under heavy loads. 127C reported in BIOS but nothing is hot to the touch. Set forced IGP in BIOS and reserved 2GB RAM for it.

- No overclocking at all.

- 300W Silverstone Bronze Power Supply

- 512GB Samsung 960 Pro M.2 NVME SSD.

- 19" Test bed monitor (1280x1024).

Installed the latest WHQL AMD drivers from AMD.com (chipset and graphics). Also updated all Windows patches.

Any help here would be appreciated. This board seems great and I really want to keep it but if I can't solve this stutter issue soon it's going to have to go back for the Gigabyte ITX...





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cristy6100 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cristy6100 Quote  Post ReplyReply Direct Link To This Post Posted: 20 Mar 2018 at 6:21pm
Have a read here http://forum.asrock.com/forum_posts.asp?TID=8075&title=fatality-x370-itx-ac-bios-l451-very-buggy
I have the X370 version but they are the same except the chipset
If possible check the mentioned bugs in the posts and report back, it will helps all of us ASRock AM4 users
Thank you

EDIT: Also have a read here http://forum.asrock.com/forum_posts.asp?TID=8070&title=ab350-gamingitx-ac-freezing-oh-no

ASRock will need to fix the 10 or more bugs currently reported in bios 4.51 and release a new version, your only bet for now is to wait for a new BIOS which will be released in april



Edited by cristy6100 - 20 Mar 2018 at 6:25pm
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stree View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote stree Quote  Post ReplyReply Direct Link To This Post Posted: 20 Mar 2018 at 6:55pm
127c reported temp in BIOS is a well know BIOS vers4.40 fault........Are you sure you are not reporting a temp issue discovered when you were on 4.40?
Never heard of it in 4.51 before.
ASRock X370-ITX BIOS 4.50
R5 2600    Cryorig C7
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hifihedgehog View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hifihedgehog Quote  Post ReplyReply Direct Link To This Post Posted: 21 Mar 2018 at 11:01am
This user was able to fix their dropped frame rate issues. How about messaging them on Reddit?

https://www.reddit.com/r/buildapc/comments/84fw0t/getting_really_bad_fps_spikes_with_my_brand_new/
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cristy6100 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cristy6100 Quote  Post ReplyReply Direct Link To This Post Posted: 21 Mar 2018 at 7:47pm
If you message the user, please post back his solution to fixing the throttling, this way all users can have a look and check if it helps them
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cristy6100 Quote  Post ReplyReply Direct Link To This Post Posted: 22 Mar 2018 at 7:26am
Enter UEFI, and change overclock settings from ASRock Settings to AMD CBS then go to /AMD CBS/Zen Common Options/ and switch Core Performance Boost to Disabled, this should fix 90% of stuttering and frame drops, you will still have Adaptive Frequency and Voltage but you will loose Turbo and XFR so CPU part will be limited to 3.6GHz on all cores, the GPU part remains at the same frequency as before. I dont know if it will help with the cold boots but worth checking

EDIT: you will need to switch to AMD CBS Settings from ASRock for this setting to stick

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Choronsodom Quote  Post ReplyReply Direct Link To This Post Posted: 22 Mar 2018 at 11:36am
Thanks all. I meant to reply earlier but figured it mostly out last night (stayed up too late lol). Anyway yes, dymanic clock speeds appear to be the problem on this board. After setting all cores to 3.8Ghz at 1.3V (with a slight negative core voltage offset) all seems well with the stutters.

That being said I lose the ability of booting up at 3200Mhz clock memory speeds (from a cold boot) when I statically set the core clocks? I have to run the memory at 2933Mhz to obtain 100% successful POST when the core CPU speeds are hard set which kind of sucks as I lose a decent chunk of performance not being able to run at 3200Mhz.

So it's a bit of a trade-off at this point but I think it's something that can be fixed in a future BIOS update. Yes I tried setting vsoc voltage to +100mv and set the RAM to 1.4V (from 1.35) as well CL2 instead of 1 but cold boot fails at anything higher than 2933

Once fired up I can quickly profile swap to the 3200Mhz settings and have no problems until I shut down. Everything runs stable. Reboots work fine. The CPU actually runs a little cooler with XFR disabled and all cores set to 3.8Ghz. I wonder if my DIMMs being dual rank have anything to do with compatality issues or if something else is happening. 3200Mhz appears to be LargeFFT Prime Stable so I think it's just improper voltages being applied during the boot "training" process or something.

I will say I'm really impressed with the speeds in general so far. Only tested Tomb Raider, Quake Champions, Rocket League, Doom and 3DMark Firestrike but all blow away my previous 7870K APU with 2400Mhz CL10 Dual Rank memory.
General speeds in Windows is very comparable to my Xeon 1231v3 and 4790K which is impressive for a $160 CPU. I have several more games to test before finding a home (Silverstone ML06B currently selected) but looking for a deal on that InWin Chopin which seem a little overpriced in North America.

Anyway apologies for the long post. Thanks all for the feedback. Let's hope AsRock /AMD steps up their game. 

I still can't figure out how to set the GPU clock speeds from within the BIOS haha. Too many options. If anyone knows where to do this please chime in .


Edited by Choronsodom - 22 Mar 2018 at 8:43pm
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Xaltar View Drop Down
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 22 Mar 2018 at 2:55pm
I am not jumping to anyone's defense in saying this but, no manufacturer can write their own UEFI without AMD/intel sending them the platform specific core firmware. Yes, some issues are particular to a brand, these result from the code that is added to the core firmware to support the design of a particular product but in most instances these are very specific issues. For example, the Wifi/M.2 issues recently on some ASRock AM4 boards, this was something ASRock needed to address. Platform wide issues, these are the domain of the CPU manufacturer and require something from them to begin the process of correcting issues. 

On rare occasion, a manufacturer side steps these larger issues where others fall prey to them. In every instance it is because they used a different, in the case of AMD, AGESA code. Some may opt to retain an older version rather than try to fix issues introduced in a newer version of AGESA. ASRock tends to keep current with AGESA versions, this is done so that users with existing issues can try newer BIOS revisions and see if any of these are resolved. The problem is, many users have begun to update every time they see a new version release, be it to try and get higher memory clocks or just because it's there.

I blame Ryzen for this, prior to Ryzen, most people only ever updated their BIOS when they either had a problem (RAM/CPU compatibility for example) or when they first build a system. Ryzen/Threadripper users (myself included) have gotten used to frequent updates and gotten into the habit of jumping on these updates as soon as they become available. This is not a good idea.

If you are building a new system based around the new Raven Ridge APUs, you have no choice but to update to a supporting BIOS version but if not, there is no need to update at all if your system is stable, you gain nothing other than support for a CPU generation you are not using. On top of that, the new generation will undoubtedly introduce bugs and issues given it's recent release and lack of maturity. 

As for the new Raven Ridge APUs, these things are going to be beastly once the AGESA matures and the kinks are worked out. AMD finally got the APU formula right and it couldn't have come at a better time with the GPU pricing issues in the current market. 

Guys, be careful with updates, don't just jump on new versions if you are not willing to risk getting stung by them. Wait for a few weeks and see what issues arise, there will always be people that enjoy trying out the latest greatest and seeing what it has to offer and they will inform you if it is worth doing, directly or indirectly. 

Thank you all for sharing your experiences and issues, information is always useful, particularly with new platforms Smile
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hifihedgehog View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hifihedgehog Quote  Post ReplyReply Direct Link To This Post Posted: 23 Mar 2018 at 4:18am
I realize this is a shot in the dark, but since some users are having this issue and others are clearly not with the same hardware and BIOS, I would strongly suggest users who are having throttling issues to (1) clear your CMOS settings/reset them to default (always a must after updating the BIOS) and (2) perhaps try using Process Lasso ( https://bitsum.com/files/processlassosetup64.exe ).

At this point, I am thoroughly convinced that, given multiple users (some of which are professional system builders who have built virtually hundreds of AMD systems) have personally contacted me on Reddit adamantly stating that they have zero frame rate issues after BIOS 4.51A and the latest drivers, there is some differentiating factor other than the BIOS or the CPU.

After all is said and done this does not work for you, I can only conclude that somewhere down the line you few users who are still having issues are experiencing them due to inexperience, user error, or a non-standard configuration.

Edited by hifihedgehog - 23 Mar 2018 at 5:30am
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Xaltar View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 23 Mar 2018 at 4:54am
Thanks for sharing Hifihedgehog, I would like to add that some users experiencing issues may have hardware configurations, not necessarily non standard, that are causing issues. I have literally seen something as mundane as a mouse (and it's proprietary drivers) be the cause of what appeared to be an undiagnosable issue, I only figured out what the problem was when my client brought the system in for a full backup and reinstall which apparently fixed the issue only for it to resurface once the set it up at home (gremlins), after this happened twice I asked them to write down every change they made and eventually figured out it was a combination of the mouse and it's driver (driver only loaded when the mouse was detected hence me never seeing the issue in my shop). I have also frequently seen issues caused by a simple (old) flash drive being forgotten in the back of the PC.

When you are troubleshooting it never hurts to rule out everything


Edited by Xaltar - 23 Mar 2018 at 4:55am
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