ASRock.com Homepage
Forum Home Forum Home > Technical Support > Intel Motherboards
  New Posts New Posts RSS Feed - Warning, J3455B/J3455-ITX/J4205-ITX BIOS brick !
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

Warning, J3455B/J3455-ITX/J4205-ITX BIOS brick !

 Post Reply Post Reply Page  <1 23456 7>
Author
Message
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 24638
Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 20 Mar 2018 at 2:06pm
This update likely had something to do with the security holes that were plastered all over the web lately. Intel pulled the first "fix" for stability issues. I am willing to bet they put little to no effort into the firmware updates for the cut down SoC based systems. 

That said, the testing was clearly not adequate and ASRock will doubtless be more thorough moving forward. I would imagine they trusted the update provided by intel rather than testing it as thoroughly as they should have. Intel are not usually know for releasing board bricking UEFI microcode. ASRock is a small manufacturer that does a hell of a lot with a relatively small staff and infrastructure, they make mistakes the same as every other manufacturer. The one thing I have always liked about ASRock however is how far they are willing to go to make things right for the end user. I recommend all of you effected by this issue contact ASRock and explain your situation, I am sure they will be more than happy to try and make things right for you.
Back to Top
Kaine View Drop Down
Newbie
Newbie


Joined: 13 Mar 2018
Status: Offline
Points: 10
Post Options Post Options   Thanks (0) Thanks(0)   Quote Kaine Quote  Post ReplyReply Direct Link To This Post Posted: 21 Mar 2018 at 7:09pm
Bios 1.5 deleted too...
My motherboard sended to Asrock, 2-3 week waiting now. Want see bios after.
Back to Top
Stefan75 View Drop Down
Newbie
Newbie
Avatar

Joined: 15 Feb 2017
Location: Switzerland
Status: Offline
Points: 80
Post Options Post Options   Thanks (0) Thanks(0)   Quote Stefan75 Quote  Post ReplyReply Direct Link To This Post Posted: 22 Mar 2018 at 1:47am
Originally posted by McLeft McLeft wrote:

Managed to fix the board with cheap CH341A programmer (accompanied with soic8 clip and 1.8v level converter).
Flashed 1.70 binary with no problems. No soldering required. Board came back to life! " :)

Ordered the CH341A + SOIC8 Clip + 1.8V Adapter set.
Thanks for the tip !
http://cellarcinema.info
Back to Top
KOrschan View Drop Down
Newbie
Newbie


Joined: 24 Mar 2018
Status: Offline
Points: 1
Post Options Post Options   Thanks (0) Thanks(0)   Quote KOrschan Quote  Post ReplyReply Direct Link To This Post Posted: 24 Mar 2018 at 3:09am
Well, Version 1.50 and 1.60 are still available for download, but not listed:

1.50
ftp://europe.asrock.com/BIOS/CPU/J3455-ITX(1.50)ROM.zip

1.60
ftp://europe.asrock.com/BIOS/CPU/J3455-ITX(1.60)ROM.zip

Has anyone who successfully installed 1.60 any HDMI issues or something?
Back to Top
Manics View Drop Down
Newbie
Newbie


Joined: 16 Mar 2018
Location: Hong Kong
Status: Offline
Points: 8
Post Options Post Options   Thanks (0) Thanks(0)   Quote Manics Quote  Post ReplyReply Direct Link To This Post Posted: 24 Mar 2018 at 8:53pm
Originally posted by Xaltar Xaltar wrote:

This update likely had something to do with the security holes that were plastered all over the web lately. Intel pulled the first "fix" for stability issues. I am willing to bet they put little to no effort into the firmware updates for the cut down SoC based systems. 

That said, the testing was clearly not adequate and ASRock will doubtless be more thorough moving forward. I would imagine they trusted the update provided by intel rather than testing it as thoroughly as they should have. Intel are not usually know for releasing board bricking UEFI microcode. ASRock is a small manufacturer that does a hell of a lot with a relatively small staff and infrastructure, they make mistakes the same as every other manufacturer. The one thing I have always liked about ASRock however is how far they are willing to go to make things right for the end user. I recommend all of you effected by this issue contact ASRock and explain your situation, I am sure they will be more than happy to try and make things right for you.

Yes, ASRock do make mistakes like any other manufacturer but this particular mistake should never have occurred. Something as potentially damaging as a faulty BIOS update requires extensive testing and I don't believe ASRock have tested correctly - if at all! In my 30 years experience of using PCs and other devices that require firmware updates, this is the first time I have experienced damage to my equipment due to faulty firmware and I blame it on ASRock's negligence. Having fewer staff than other OEMs is no excuse - we are all aware of the potential issues caused by incorrect firmware and the staff are required to thoroughly test the firmware.

My initial reaction was to contact ASRock but somehow, my message was relayed to ASRock in UK, although I am based in Hong Kong. The reply I was given was that they would RMA the board but I was required to meet the costs for sending and receiving the board! For a company that damaged my board due to their ineptitude, I was even more angered at their response! I decided to take the board to an ASRock agent, Felton Distribution, in Hong Kong who offered to return it for repairs at no cost to me and also loaned me a J3455-ITX board in the meanwhile.

While I have no evidence of this, my own perception is of lazy ASRock staff who never even bothered to try the firmware, and for this reason, I have lost trust with ASRock - no matter how feature-rich their motherboards are. Gigabyte's imminent Gemini Lake boards look interesting and I would like to see others releasing such low-powered SoC systems as I don't want my choice to be restricted to ASRock only.
Back to Top
Stefan75 View Drop Down
Newbie
Newbie
Avatar

Joined: 15 Feb 2017
Location: Switzerland
Status: Offline
Points: 80
Post Options Post Options   Thanks (0) Thanks(0)   Quote Stefan75 Quote  Post ReplyReply Direct Link To This Post Posted: 27 Mar 2018 at 5:06pm
Originally posted by McLeft McLeft wrote:

Step 4 - I didn't use auto-detect feature (some ppl say it may be not safe)  - used a dropdown lists to select chip by name. (J3455B uses type "25SPI flash" Windond W25Q64FW chip, probably other boards use the same one)

The autodetect worked fine with my J3455-ITX, it found the same Winbond chip.
Flashing seemed to work, will try it out soon.

update... board ok again.. now on newest 1.60


Edited by Stefan75 - 28 Mar 2018 at 9:51pm
http://cellarcinema.info
Back to Top
Kaine View Drop Down
Newbie
Newbie


Joined: 13 Mar 2018
Status: Offline
Points: 10
Post Options Post Options   Thanks (0) Thanks(0)   Quote Kaine Quote  Post ReplyReply Direct Link To This Post Posted: 10 Apr 2018 at 6:19pm
Good news, my motherboard bricked by bios 1.6 is exchange for new one.

Can know if last bios on Asrock is ok for update ?
Visibly 1.5 and 1.6 are deleted. Now I hesitate a little to update. The major problem is that the hdmi version must be done through this (as well as the support of the ram).

Edited by Kaine - 10 Apr 2018 at 6:25pm
Back to Top
Envio View Drop Down
Newbie
Newbie


Joined: 13 Mar 2018
Location: Romania
Status: Offline
Points: 6
Post Options Post Options   Thanks (0) Thanks(0)   Quote Envio Quote  Post ReplyReply Direct Link To This Post Posted: 15 Apr 2018 at 1:19am
My bricked motherboard also got exchanged with a new one.
But i have the same problem as before. In Windows 10 and in BIOS my mouse is lagging. Switched the mouse but the result is the same. Does anybody else have the same problem?

My configuration is:
BIOS Version: 1.3
Memory: Corsair 8Gb, CMSO8GX3M1A1600C11
HDD: Kingston A400, 240GB, 2.5", SATA III,SATA
OS: Windows 10 64-bit

Thank you!
Back to Top
McLeft View Drop Down
Newbie
Newbie


Joined: 05 Sep 2016
Status: Offline
Points: 16
Post Options Post Options   Thanks (0) Thanks(0)   Quote McLeft Quote  Post ReplyReply Direct Link To This Post Posted: 15 Apr 2018 at 6:05am
>>In Windows 10 and in BIOS my mouse is lagging.

I have pair of J3455Bs  (one 1.30, other is 1.70) No  problems with mouse in win10. BIOS screen freezes sometimes for couple seconds.
Back to Top
Kaine View Drop Down
Newbie
Newbie


Joined: 13 Mar 2018
Status: Offline
Points: 10
Post Options Post Options   Thanks (0) Thanks(0)   Quote Kaine Quote  Post ReplyReply Direct Link To This Post Posted: 15 Apr 2018 at 2:27pm
Mouse freezing is fixed for my at bios 1.4 or 1.5 on my previous J4205-itx and in same time permise me to use normal ram frequency 1600 to 1800 if i remenber well.
Back to Top
 Post Reply Post Reply Page  <1 23456 7>
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.188 seconds.