Z390 Phantom Gaming-ITX/ac not starting |
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GustavoC
Newbie Joined: 15 Sep 2019 Status: Offline Points: 4 |
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Felt I needed to add something: I did get into windows regularly also after updating the bios. Could even run games properly and use my Valve Index VR kit like a charm. It just stopped working overnight today, just like it did a few weeks ago before I sent this card back. My setup: - Asrock Z390 PHANTOM GAMING-ITX/AC - i7-9700K with Scythe Mugen 5 PCGH Edition cooler - Corsair DDR4 Vengeance LPX 2x8GB 2666 - MSI GeForce RTX 2070 SUPER VENTUS OC - BitFenix Whisper BWG550M PSU |
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MikaelS
Newbie Joined: 13 Sep 2019 Status: Offline Points: 14 |
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Thanks for this. I've given it a shot but without luck. The problem is that it never gets to POST, so there is no way it can detect the USB flash update. |
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Xaltar
Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 25283 |
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Get in touch with ASRock Tech Support. They should be able to advise you.
https://event.asrock.com/tsd.asp |
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MikaelS
Newbie Joined: 13 Sep 2019 Status: Offline Points: 14 |
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Thanks Xaltar. I will give it a go. |
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tormyh
Newbie Joined: 08 Nov 2019 Status: Offline Points: 3 |
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Hi. Did you get any reply from support?
Got the exact same problem, nothing only red pulsing lights. Br. |
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MikaelS
Newbie Joined: 13 Sep 2019 Status: Offline Points: 14 |
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Yes. It is the BIOS version. When I looked at the chip on the board, the small sticker said 1.03 (I believe). According to https://www.asrock.com/MB/Intel/Z390%20Phantom%20Gaming-ITXac/index.asp#CPU this board supports 9700 CPU since BIOS version P4.00. In order to upgrade the BIOS, the only solution provided by Asrock Support, was to install a Gen 8 CPU, update BIOS and then ínstall the Gen 9 CPU. I shipped the board to my retailer and they would do it for me (since I don't have a Gen 8 CPU). The board arrived yesterday but I haven't had a chance to test it yet. |
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tormyh
Newbie Joined: 08 Nov 2019 Status: Offline Points: 3 |
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Thanks for your answer. My version 1.20 I think. but that wasnt an issue. The problem turns out to be a cable issue. Works great now. |
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MikaelS
Newbie Joined: 13 Sep 2019 Status: Offline Points: 14 |
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Lucky you :-) Enjoy it, I hope it's worth the money :) |
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tormyh
Newbie Joined: 08 Nov 2019 Status: Offline Points: 3 |
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Really happy with it so far, hope it lasts a long time :) |
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Klax
Newbie Joined: 13 Nov 2019 Location: USA Status: Offline Points: 1 |
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I just powered on my system and have the same issue. However, I have bios version 4.00. Just sent a message to tech support.
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