Z370 extreme 4 audio driver problems

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   Dear Urosh,

Thanks for all of the information. The detailed information provided helped us to know the problem much better.

We have checked into the case, please try with audio driver ver.8838.1 from the link below:
https://drive.google.com/open?id=1C-OPsvuXjHS_VRYtlc_SBwiL_2ONKpVU

There should be no distortion sound with the driver after installed.

Also, please make sure that the internet can be accessed when installing the audio driver, so the Realtek audio console can be downloaded automatically. 

To allow the sound coming from both of the audio port, please click the Device advanced settings on the bottom left corner of the Realtek console. 

Then turn on the Disable front panel popup dialog, the sound should be heard from the rear panel even if the front audio device is connected.

Hopefully, with the driver, it can solve the issue encountered. 
Let us know how it goes. Thanks!

With thanks,
ASRock TSD

Edited by ASRock_TSD - 08 Jan 2020 at 8:33pm

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8787	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 08 Jan 2020 at 8:26pm
	Dear Urosh, Thanks for all of the information. The detailed information provided helped us to know the problem much better. We have checked into the case, please try with audio driver ver.8838.1 from the link below: https://drive.google.com/open?id=1C-OPsvuXjHS_VRYtlc_SBwiL_2ONKpVU There should be no distortion sound with the driver after installed. Also, please make sure that the internet can be accessed when installing the audio driver, so the Realtek audio console can be downloaded automatically. To allow the sound coming from both of the audio port, please click the Device advanced settings on the bottom left corner of the Realtek console. Then turn on the Disable front panel popup dialog, the sound should be heard from the rear panel even if the front audio device is connected. Hopefully, with the driver, it can solve the issue encountered. Let us know how it goes. Thanks! With thanks, ASRock TSD Edited by ASRock_TSD - 08 Jan 2020 at 8:33pm

Urosh Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 20 Oct 2019 Location: Serbia Status: Offline Points: 20	Post Options Post Reply Quote Urosh Report Post Thanks(0) Quote Reply Posted: 08 Jan 2020 at 11:39pm
	I have tried driver 8838.1 that you provided and indeed there is no distortion even when both speakers and headphones are pluged in, realtek audio console also installed automaticaly and when i turned on Disable front panel popup dialog, sound was coming both through my speakers and through my headphones, which is normall i guess. Only one small issue that i have is there are no headphones listed in playback devices,i can only see speakers there when i click sound icon in taskbar, it just means that if i want to play sound only through my speakers i would have to unplug headhpones from front panel,and when i want to play sound through headphones i just plug them back in, on windows 10 stock audio drivers there are headphones and speakers both showing in playback devices and i can switch betwen them with one mouse click and separatly set their volumes. Again this is not a huge issue but maybe it can be fixed.

danthephotographyman Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 10 Apr 2020 Location: Germany Status: Offline Points: 1	Post Options Post Reply Quote danthephotographyman Report Post Thanks(0) Quote Reply Posted: 10 Apr 2020 at 6:24pm
	I have the exact same issue after reinstalling windows yesterday. It worked just fine on my old system, but after a fresh install of windows the drivers from the ASRock homepage f***ed up my audio. The speakers and headphones run simultaneously. while the speakers sound broken, the microphone is super quiet and it sounds like i am standing in a another room. The new Windows version in combination with the outdated drivers from ASRock don't seem to work :(

pabloskyCL Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 22 Apr 2020 Status: Offline Points: 1	Post Options Post Reply Quote pabloskyCL Report Post Thanks(0) Quote Reply Posted: 22 Apr 2020 at 6:02am
	i acctually have the same issue ... i cant separate the audio source and if connect both headphone in front panel and speakers in back panel the sounds its terrible also i have lastest bios with i5 9400f cpu please help.