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Z370 extreme 4 audio driver problems

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Urosh View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Urosh Quote  Post ReplyReply Direct Link To This Post Topic: Z370 extreme 4 audio driver problems
    Posted: 31 Dec 2019 at 6:23pm
Im posting this again cus im being ignored, i have sent 3 support tickets to asrock and none of them have been answered. Ever since i reinstalled windows10 4 months ago and windows updated to 1903 build, i could not get the audio driver ver:8496_UAD_WHQL to work properly, it has worked properly until the day i reinstalled windows.
Now windows wont recognize headphones when pluged in the front panel and if i want to use headphones i have to unplug speakers from backpanel,sound coming from front panel is so much distorted and full of cracks and noises, i have tried every possible driver online, even the ones from z390 boards which use alc 1220 because they are updated but nothing helps, right now im using old driver from realtek site, atleast there is no sound distortion, but i dont have realtek audio console and no abillity to switch betwen speakers and headphones. Idk why is asrock ignoring this ??? Other z370 board manufacturers have their audio drivers updated regularly and it seems only asrock boards have this problem, i just want answer, if its not going to be fixed, ill just buy new board from other manufacturer.
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Monsterkiller Quote  Post ReplyReply Direct Link To This Post Posted: 02 Jan 2020 at 2:47am
Hello, you could try to start Linux from USB and try it to exclude a hardware defect.
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Urosh View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Urosh Quote  Post ReplyReply Direct Link To This Post Posted: 02 Jan 2020 at 3:14am
Hello, im sure its a driver issue cus when i delete realtek drivers and use windows10 stock ones, windows imediatly recognizes both my headphones and speakers separatly and there is no more sound distortion when using front panel, but then for some reason front panel mic doesent work.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Monsterkiller Quote  Post ReplyReply Direct Link To This Post Posted: 02 Jan 2020 at 6:04pm
I got the same issues as you and in my case there was a hardware error. Pls try Linux.

It's normal when you use the realtek driver you have only one sound device it has a automatic for the frontpanel, you can deactivate that in bios choose AC97 instead of HD Audio in the front panel option.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Urosh Quote  Post ReplyReply Direct Link To This Post Posted: 02 Jan 2020 at 10:23pm
Ive just tried linux,ive installed it alongside windows 10, everything worked out of the box, it showed both my headphones and speakers separatly and even the front panel mic worked, ive tested it with sound recording tool , so now im almoust 100 percent sure its not hardware issue, its some problem with audio driver and newer windows 10 versions, cus the day when this issue apeared was the day when i reinstalled windows and it automaticly updated to 1903 build, before that i used windows 10 1809 build with witch this audio driver from asrock worked normally without any problems. Whats also pointing to driver issues is that many motherboard manufacturers have for their audio drivers written under them that they work with 1903 and 1909 builds of windows 10, that probably means that the older drivers had some problems with newer versions of windows 10. The latest audio driver on asrock website for z370 extreme 4 and Taichi has last time been updated in 2018/8/9. Most other board manufacturers audio drivers have been updated couple months ago, right when 1903 and 1909 were released.
Anyway, ty for your help, atleast now i know its not a hardware problem.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote asgardroper Quote  Post ReplyReply Direct Link To This Post Posted: 06 Jan 2020 at 7:51pm
Hey, I also faced the same audio drivers' problem with my windows 10 operating system. That problem has occurred after the installation of the[URL=https://errorcode0x.com/how-to-block-digital-tv-tuner-device-registration-application/][/URL] and for that problem, the system was running too slow and when I updated the system driver at that time faced the audio driver problem. I was so frustrated about that issue. I tried many possible processes but could not solve the problem.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote Urosh Quote  Post ReplyReply Direct Link To This Post Posted: 07 Jan 2020 at 3:31am
The problem is that asrock audio drivers that are provided on asrock z370 download page are not compatible with 1903 build of windows 10 and newer.
Asrock knows this but they are ignoring it, many people posted topics with same issues as ours, most of them have z370 extreme 4 or taichi,and no one official from asrock has answered any of the posts even though they have read them, its really shame on the asrock side. I have been sending private messages to the asrock technical support guy on this forum to read my post but he is just ignoring it. So far there is no real solution,right now i am using some old audio driver ver. 8210, there is still no headphone recognition and i have to manualy unplug speakers if i want to use headphones but atleast the sound is good and there are no any distortions.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 07 Jan 2020 at 3:56pm
Dear Urosh,

Thanks for posting your query to ASRock forum.
Sorry to hear that you have some problems with audio noise.

Since we are not able to duplicate the problem, can you explain more about the issue?

1. What kindly of audio devices are used? (Model name)
2. Which BIOS version?
3. CPU
4. During what situation will the distortions occur?
5. Could you provide the link where audio driver ver.8210 can be downloaded?
   We will compare it with current drivers with ver.8210.

*Plese be noted that all of the drivers from the website have been tested. If there are no changes/issues found, drivers from the website will be kept as it is.

With thanks,
ASRock TSD

Edited by ASRock_TSD - 07 Jan 2020 at 3:58pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Urosh Quote  Post ReplyReply Direct Link To This Post Posted: 07 Jan 2020 at 8:58pm
Hello ty for responding.

1. I am using 2.1 speaker system (Altec Lansing VS2721), its pluged in back panel and im using stereo headset (Hama Urage soundz essential) with two 3.5mm jacks that are pluged in the front panel.

2. BIOS version is latest 4.2

3. CPU is i5 8600k not overclocked

4. Distortions ocure when listening to any sound youtube,music games etc, its only happening when i am using latest audio driver for my motherboard which is provided on z370 extreme 4 download page : Realtek high definition audio driver ver:8496_UAD_WHQL, and its only happening when im using front panel, if i plug my headset in back panel with same driver installed the sound is normal then, also if i plug in speakers in front panel distortions also ocure. My other problem is there is no headphone recognition, so i cant select playback device like i used to be able before,only speakers are listed there. If i want to listen sound through my speakers i have to unplug headphones. When using windows 10 stock audio drivers both headset and speakers are normally recognized in playback devices and i can switch betwen them easely, but then for some reason the front panel mic jack is not working. And i just want to say that everything was working fine even with 8496 driver until the day that windows got updated to 1903 build.


5.   https://drivers.softpedia.com/get/SOUND-CARD/REALTEK/Realtek-High-Definition-Audio-Driver-6-0-1-8210-for-Windows-10-64-bit.shtml

Even with this 8210 driver , there is no headphone recognition and i havent found any driver that has that, only the windows 10 stock ones recognize headphones, but atleast there arent any distortions on the front panel,and most of older drivers work ok not only this one. Agaon, ty for responding cus i thought that no one from asrock will ever respond. If you need any more info just ask.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Urosh Quote  Post ReplyReply Direct Link To This Post Posted: 08 Jan 2020 at 5:08am
One more thing i forgot to mention is that the problem with distortion with 8496 driver only ocures when headphones and speakers are both pluged in, if i unplug speakers from back panel then front panel headphones work normally without any distortions even with the 8496 driver, so it seems to me there is some conflict betwen front and back panel since windows doesent recognize them separatly,im just wild guessing since im no expert and this is my first pc build.

Here is another link for 8210 driver cus i think the one that i provided above is broken.

https://drivers.softpedia.com/get/SOUND-CARD/REALTEK/ASRock-Z370-Extreme4-Realtek-Audio-Driver-6-0-1-8210.shtml
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