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X99E-ITX/ac can't boot windows |
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malakith 
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Joined: 28 May 2015 Status: Offline Points: 6 |
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 Topic: X99E-ITX/ac can't boot windowsPosted: 28 May 2015 at 8:40am |
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specs: X99E-ITX/ac intel xeon 2650v3 2x16 gb crucial ddr4 2133 ecc 256 gb sm951 evga gtx 970 when i try to install windows 8.1 i can't even reach the installer it just fades to black and hangs after the first windows logo. i can install windows 7 but it freezes after a few seconds or hangs during boot and restarts. |
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CapnCrunchy
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Joined: 25 May 2015 Status: Offline Points: 3 |
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Posted: 28 May 2015 at 10:01am |
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I don't know how to help you but that computer is a monster. What case and cooler are you using?
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malakith
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Posted: 28 May 2015 at 10:20am |
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raijintek metis and a cooler master seidon 120v v2
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MrSir
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Joined: 28 May 2015 Location: Australia Status: Offline Points: 5 |
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Posted: 28 May 2015 at 12:12pm |
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Make sure you have CSM enabled.
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parsec
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Joined: 04 May 2015 Location: USA Status: Offline Points: 4996 |
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Posted: 28 May 2015 at 12:35pm |
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Your board should support the use of the SM951. There is a newer UEFI/BIOS version, which version are you using?
What Windows installation media are you using, optical disk, USB flash drive, or something else? You won't be able to use a Windows optical disk for the installation, it should be a USB flash drive. What entry in the boot order list are you selecting for the Windows installation media device? Have you modified any settings in the UEFI to enable the installation and booting from a SM951? If you are not doing a full UEFI booting Windows installation (CSM disabled), you must select a setting in the CSM option. With CSM enabled, find the Launch Storage OpROM Policy, and select UEFI only. |
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malakith
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Posted: 28 May 2015 at 8:52pm |
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with it disabled i still can't boot into the windows 8.1 installer and with it enabled and storage oprom set to uefi doesn't help either. i also have all the same issues if i use a sata drive
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malakith
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Posted: 01 Jun 2015 at 7:40pm |
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i've now tried with ram from kingston instead and that didn't help either
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ASRock_TSD
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Joined: 20 Mar 2015 Status: Offline Points: 8937 |
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Posted: 02 Jun 2015 at 7:30pm |
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Greetings, this is ASRock Technical Supports Department.
We provide some suggestions to you for try: 1. Please flash the BIOS to P1.20 as the link and set BIOS to default : http://www.asrock.com/mb/Intel/X99E-ITXac/?cat=Download&os=BIOS 2. Due to the SM951/XP941 limitation, please install the Windows with GPT(UEFI) mode. 3. Please use another USB device or another Windows media resource to install the system for try. 4. If possible, please use another memory to verify. Kindest regards, ASRock TSD |
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arabesc
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Joined: 03 Jun 2015 Status: Offline Points: 6 |
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Posted: 03 Jun 2015 at 7:20am |
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ASRock_TSD
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Joined: 20 Mar 2015 Status: Offline Points: 8937 |
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Posted: 05 Jun 2015 at 7:24pm |
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This result is from our internal test.
however, we also tested on another vendor's boards and the result is the same. Please check the info as below links: http://www.amazon.com/Samsung-SM951-256GB-AHCI-MZHPV256HDGL-00000/dp/B00VELD92U http://forums.overclockers.com.au/showthread.php?t=1137569 For further and clearly information, we recommend you to contact Samsung. Thank you for the cooperation. Kindest regards, ASRock TSD
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ASRock_TSD wrote: