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AB350 ITX 2400G dropped FPS?

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Choronsodom View Drop Down
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    Posted: 24 Mar 2018 at 9:49am
I have to agree with Cristy here. Although I've dealt with worse motherboards, this is pretty rough out of the box.  It's a bit disingenuous to blame the user HifiHedgehog without knowing their build experience. Like Cristy I've built 100's of systems stetching back to the mid 90's and there's obviously firmware issue(s) with this board leading to the throttling. All of the workarounds (so far) are trade-offs rather than solutions. AsRock and AMD need to get this crap sorted out.  No one should have to disable XFR or install esoteric tools and pin processes to cores in effort to (maybe) r reduce stutter. How many budget builders (which these CPU's are targeted at) would even understand this? They would simply see the stutter and assume these chips perform poorly. I've already watched a few newbie YouTube reviews on the 2400G with the reviewer showing the slowdowns happening at random over a stretch of different games and thinking it was normal. This is currently a bad experience for anyone who plays games and should be addressed quickly. 

I'm not sure if I found another bug but if you go ahead and change the RAM CL 1T to 2T in the BIOS, save and exit,  and then re-enter the BIOS to ensure CL 2T is selected it doesn't actually work according to CPU-Z's memory timings listed in Windows. I'm also messing around with Ryzen Master now to change GPU speeds but noticed the idle clock wattage increases if you make changes (not sure yet which setting) using this software. Ideally it would be nice to have the ability to easily (not have to enter HEX codes to change voltages) change the GPU speeds from the BIOS rather than relying on Windows software but maybe we'll get this in a future update. 

All negativity aside,  I'm keeping this motherboard for now as I'm optimistic AsRock will get the BIOS issues sorted out.  There's still a ton of opportunity for AMD to capture the low end gaming / HTPC crowd but we really need some basic things sorted out before I ever recommend these APU's to someone else in good conscious. 


Edited by Choronsodom - 24 Mar 2018 at 10:01am
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cristy6100 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cristy6100 Quote  Post ReplyReply Direct Link To This Post Posted: 23 Mar 2018 at 7:16pm
Sorry to bust a bubble, but I have build hundred of AMD rigs myself and I dont know how can you say bios 4.51 is good or stable when I reported at least 12 issues with it that are hardware/software configuration independent, and no the throttle issue is not solved a bit, tell your friend that "build hundreds of AMD rigs" to try CS GO, or even Borderlands 1/2, or DeusEX. In my 20 years of building computers I have never seen so many problems with a motherboard, so clearly a UEFI update is critical for the success or failure of this cpu/motherboard series
No cmos clear, no drivers no nothing, these are AGESA/UEFI bugs that AMD and ASRock need to fix, some are the fault of the ASRock team 99% of the reported ones, and the only AGESA bug I see here is the P-States/XFR/Turbo throttling bugs, cause they are occurring even with turbo off, and watercooling.

How can you say a misconfiguration or odd configuration?

Corsair XMS DDR4 2x16GB or G.Skill 3200MHz 2x8GB with both all mentioned bugs occur
Corsair RM750X and Seasonic Focus+ Platinum 750 again all bugs occur with both
Last thing I kept installed was the OS drive, here we have 3 of them, 960EVO/Lite-On MU-X/Patriot Hellfire again with all of them the same bugs occur.
As far as cooling I tried with bot FX8370/R2400G stock cooler, and with a Corsair H60/H110 and CoolerMaster ML120L RGB no change again
So tell me who in his right mind has money to spend on trying all of these different components?
I have at my disposal 3/4 systems so I can, but not everybody has 3/4 systems, people usually have one
Again stop trying to move the blame on the users when you dont even own the discussed motherboard, its the 2nd time you try to do this


Edited by cristy6100 - 23 Mar 2018 at 7:20pm
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stree View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote stree Quote  Post ReplyReply Direct Link To This Post Posted: 23 Mar 2018 at 5:46am
Also, the Radeon driver. It surprised me to find that it was the root cause of my powerplan issues........or the lack of ensuring the exact drivers and  up to date.
ASRock X370-ITX BIOS 4.50
R5 2600    Cryorig C7
EVGA GTX 950 75w
2x8GB Ballistix Sport LT 2933
960Evo M.2 256GB, Firecuda 1TB
Win 10 Pro 64 1803
G-Unique Archdaemon 300 Watt
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 23 Mar 2018 at 4:54am
Thanks for sharing Hifihedgehog, I would like to add that some users experiencing issues may have hardware configurations, not necessarily non standard, that are causing issues. I have literally seen something as mundane as a mouse (and it's proprietary drivers) be the cause of what appeared to be an undiagnosable issue, I only figured out what the problem was when my client brought the system in for a full backup and reinstall which apparently fixed the issue only for it to resurface once the set it up at home (gremlins), after this happened twice I asked them to write down every change they made and eventually figured out it was a combination of the mouse and it's driver (driver only loaded when the mouse was detected hence me never seeing the issue in my shop). I have also frequently seen issues caused by a simple (old) flash drive being forgotten in the back of the PC.

When you are troubleshooting it never hurts to rule out everything


Edited by Xaltar - 23 Mar 2018 at 4:55am
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hifihedgehog Quote  Post ReplyReply Direct Link To This Post Posted: 23 Mar 2018 at 4:18am
I realize this is a shot in the dark, but since some users are having this issue and others are clearly not with the same hardware and BIOS, I would strongly suggest users who are having throttling issues to (1) clear your CMOS settings/reset them to default (always a must after updating the BIOS) and (2) perhaps try using Process Lasso ( https://bitsum.com/files/processlassosetup64.exe ).

At this point, I am thoroughly convinced that, given multiple users (some of which are professional system builders who have built virtually hundreds of AMD systems) have personally contacted me on Reddit adamantly stating that they have zero frame rate issues after BIOS 4.51A and the latest drivers, there is some differentiating factor other than the BIOS or the CPU.

After all is said and done this does not work for you, I can only conclude that somewhere down the line you few users who are still having issues are experiencing them due to inexperience, user error, or a non-standard configuration.

Edited by hifihedgehog - 23 Mar 2018 at 5:30am
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 22 Mar 2018 at 2:55pm
I am not jumping to anyone's defense in saying this but, no manufacturer can write their own UEFI without AMD/intel sending them the platform specific core firmware. Yes, some issues are particular to a brand, these result from the code that is added to the core firmware to support the design of a particular product but in most instances these are very specific issues. For example, the Wifi/M.2 issues recently on some ASRock AM4 boards, this was something ASRock needed to address. Platform wide issues, these are the domain of the CPU manufacturer and require something from them to begin the process of correcting issues. 

On rare occasion, a manufacturer side steps these larger issues where others fall prey to them. In every instance it is because they used a different, in the case of AMD, AGESA code. Some may opt to retain an older version rather than try to fix issues introduced in a newer version of AGESA. ASRock tends to keep current with AGESA versions, this is done so that users with existing issues can try newer BIOS revisions and see if any of these are resolved. The problem is, many users have begun to update every time they see a new version release, be it to try and get higher memory clocks or just because it's there.

I blame Ryzen for this, prior to Ryzen, most people only ever updated their BIOS when they either had a problem (RAM/CPU compatibility for example) or when they first build a system. Ryzen/Threadripper users (myself included) have gotten used to frequent updates and gotten into the habit of jumping on these updates as soon as they become available. This is not a good idea.

If you are building a new system based around the new Raven Ridge APUs, you have no choice but to update to a supporting BIOS version but if not, there is no need to update at all if your system is stable, you gain nothing other than support for a CPU generation you are not using. On top of that, the new generation will undoubtedly introduce bugs and issues given it's recent release and lack of maturity. 

As for the new Raven Ridge APUs, these things are going to be beastly once the AGESA matures and the kinks are worked out. AMD finally got the APU formula right and it couldn't have come at a better time with the GPU pricing issues in the current market. 

Guys, be careful with updates, don't just jump on new versions if you are not willing to risk getting stung by them. Wait for a few weeks and see what issues arise, there will always be people that enjoy trying out the latest greatest and seeing what it has to offer and they will inform you if it is worth doing, directly or indirectly. 

Thank you all for sharing your experiences and issues, information is always useful, particularly with new platforms Smile
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Choronsodom Quote  Post ReplyReply Direct Link To This Post Posted: 22 Mar 2018 at 11:36am
Thanks all. I meant to reply earlier but figured it mostly out last night (stayed up too late lol). Anyway yes, dymanic clock speeds appear to be the problem on this board. After setting all cores to 3.8Ghz at 1.3V (with a slight negative core voltage offset) all seems well with the stutters.

That being said I lose the ability of booting up at 3200Mhz clock memory speeds (from a cold boot) when I statically set the core clocks? I have to run the memory at 2933Mhz to obtain 100% successful POST when the core CPU speeds are hard set which kind of sucks as I lose a decent chunk of performance not being able to run at 3200Mhz.

So it's a bit of a trade-off at this point but I think it's something that can be fixed in a future BIOS update. Yes I tried setting vsoc voltage to +100mv and set the RAM to 1.4V (from 1.35) as well CL2 instead of 1 but cold boot fails at anything higher than 2933

Once fired up I can quickly profile swap to the 3200Mhz settings and have no problems until I shut down. Everything runs stable. Reboots work fine. The CPU actually runs a little cooler with XFR disabled and all cores set to 3.8Ghz. I wonder if my DIMMs being dual rank have anything to do with compatality issues or if something else is happening. 3200Mhz appears to be LargeFFT Prime Stable so I think it's just improper voltages being applied during the boot "training" process or something.

I will say I'm really impressed with the speeds in general so far. Only tested Tomb Raider, Quake Champions, Rocket League, Doom and 3DMark Firestrike but all blow away my previous 7870K APU with 2400Mhz CL10 Dual Rank memory.
General speeds in Windows is very comparable to my Xeon 1231v3 and 4790K which is impressive for a $160 CPU. I have several more games to test before finding a home (Silverstone ML06B currently selected) but looking for a deal on that InWin Chopin which seem a little overpriced in North America.

Anyway apologies for the long post. Thanks all for the feedback. Let's hope AsRock /AMD steps up their game. 

I still can't figure out how to set the GPU clock speeds from within the BIOS haha. Too many options. If anyone knows where to do this please chime in .


Edited by Choronsodom - 22 Mar 2018 at 8:43pm
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cristy6100 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cristy6100 Quote  Post ReplyReply Direct Link To This Post Posted: 22 Mar 2018 at 7:26am
Enter UEFI, and change overclock settings from ASRock Settings to AMD CBS then go to /AMD CBS/Zen Common Options/ and switch Core Performance Boost to Disabled, this should fix 90% of stuttering and frame drops, you will still have Adaptive Frequency and Voltage but you will loose Turbo and XFR so CPU part will be limited to 3.6GHz on all cores, the GPU part remains at the same frequency as before. I dont know if it will help with the cold boots but worth checking

EDIT: you will need to switch to AMD CBS Settings from ASRock for this setting to stick

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Post Options Post Options   Thanks (0) Thanks(0)   Quote cristy6100 Quote  Post ReplyReply Direct Link To This Post Posted: 21 Mar 2018 at 7:47pm
If you message the user, please post back his solution to fixing the throttling, this way all users can have a look and check if it helps them
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Post Options Post Options   Thanks (0) Thanks(0)   Quote hifihedgehog Quote  Post ReplyReply Direct Link To This Post Posted: 21 Mar 2018 at 11:01am
This user was able to fix their dropped frame rate issues. How about messaging them on Reddit?

https://www.reddit.com/r/buildapc/comments/84fw0t/getting_really_bad_fps_spikes_with_my_brand_new/
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