ASRock.com Homepage
Forum Home Forum Home > Technical Support > Intel Motherboards
  New Posts New Posts RSS Feed - h270m-itx/ac
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

h270m-itx/ac
 Post Reply Post Reply Page  <123>
Author
Message Reverse Sort Order
  Topic Search Topic Search  Topic Options Topic Options
Kid007 View Drop Down
Newbie
Newbie
Avatar

Joined: 07 May 2017
Location: Hungary
Status: Offline
Points: 7 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Kid007 Quote  Post ReplyReply Direct Link To This Post Posted: 07 May 2017 at 2:40pm
Hi Guys! I have boot problem as well. New h270m-itx/ac board. No additional vga, i5 7600k, kingston ddr4 16gb 2133mhz (in one slot)... Can't boot from dvd, can't boot from pendrive. When i try the result is the same: Windows dows logo appears and the machine gets frozen.. tried Windows 10 and 8.1 bootable usb made with rufus... Reset switch not connected... I have tried various versions of the pendrive formatting (eg fat32-mbr and fat32-gpt etc etc)

Can anyone hello?
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 27443 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 07 Mar 2017 at 5:02am
That is weird, the reset switch would only short if it was pressed but hey, glad you got it working Thumbs Up
Back to Top
ultimateinternet View Drop Down
Newbie
Newbie


Joined: 23 Feb 2017
Status: Offline
Points: 17 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ultimateinternet Quote  Post ReplyReply Direct Link To This Post Posted: 07 Mar 2017 at 4:35am
it was the placement of the reset switch.

if you look at the front panel header pins, there's a row of 5 and a row of 4.

the row of 5 contains the reset + hard drive led.

hard drive led and reset were tightly linked.  putting the reset switch over one "peg" to create a peg of space between the two fixed the problem.

Thanks!
Back to Top
ultimateinternet View Drop Down
Newbie
Newbie


Joined: 23 Feb 2017
Status: Offline
Points: 17 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ultimateinternet Quote  Post ReplyReply Direct Link To This Post Posted: 02 Mar 2017 at 10:18am
OK.  I do not mean to sound confusing.

So I have the following:

H270M-ITX/ac motherboard
2x8gb corsair vengeance LPX DDR4 3000
intel 7700
h80i v2 corsair
960 evo m.2
600b evga ps
970 evga ssc video

--------------

Lets set aside me bringing my ssd to m.2 (which I've done several times, completely unrelated to this) to boot from gpt instead of MBR.

--------------

empty system.  insert the usb windows 10 installation.

lets set aside the issues installing because it doesn't reboot.

now we are in windows.  I've loaded the inf drivers.  let windows update handle the rest.  (i've tried this with all the drivers from asrock as well)

so now that we are in windows, no device manager devices are missing or errored

ok.  begin the troubles.

--------------

If I try to go to start --> reset, it says "shutting down" then black screen and it freezes.  bios does not repost and it doesn't reboot

if I try to go to start --> shutdown, it says "shutting down" then black screen and it freezes. the machine does not shut down

if I hit the power button to initiate shutdown, same thing happens as above.

if I hit the reset button, it resets properly.

if I hold the power button, it shuts off properly.

--------------

What do you think could be causing this?

Thanks!  apologies for all the confusing things on the sidelines of this build. :)
Back to Top
parsec View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 04 May 2015
Location: USA
Status: Offline
Points: 4996 		Post Options Post Options   Thanks (0) Thanks(0)   Quote parsec Quote  Post ReplyReply Direct Link To This Post Posted: 02 Mar 2017 at 9:58am
Originally posted by ultimateinternet ultimateinternet wrote:

This board is great.  stuck an i7700 on there and 16gb of corsair ram.  has a 960evo.  600 bronze evga and 970 evga ssc

so the problem is that if I ctrl-alt-del from bios, it will reboot.

any other time it tries to reboot (software install, windows reboot, shutdown, paragon boot disc reboot or shutdown, etc) it freezes right at the point it is going to reboot and NEVER DOES.

Is this typical for this board?  Is there something I can track down/change to get this behavior to correct?

Thanks!


Originally posted by ultimateinternet ultimateinternet wrote:

I guess I need to post more info.

so I've installed from scratch just to get the drivers cloned off to apply to the old partition.

here's the drill on the experience:

1. booted to win10 installer
2. installed and after 10sec timeout to reboot, it froze
3. hard shutdown (hold power) and turn back on
4. continued windows installation.  windows wizard.  desktop.
5. start --> reboot = freeze
6. start --> shutdown = freeze

it always happens right when I would think the board should be "popping" it back to post bios.

I haven't finished the driver clone swap and have paused in hopes we can figure something out before I finish?!?!?! :)


I'm sorry, but your descriptions of the situation are confusing.

No, what you are describing is not typical for this or any board.

So you have a 960 EVO, which I assume will be the OS drive for the H270M-ITX/ac?

What is the Windows 10 installation media you are using? Optical disk, ISO file on a USB flash drive?

What entry in the boot order are you selecting for the Windows 10 installation media? There should be two. You need to select the entry that is, "UEFI: <installation device name>", for a proper OS installation on an NVMe SSD.

Then you said this: "so I've installed from scratch just to get the drivers cloned off to apply to the old partition.".

What does that mean, drivers cloned off to apply to the old partition? Are you trying to clone a partition from another OS installation to the 960 EVO?

If you installed Windows 10 on the 960 EVO with any other drive (besides an optical drive) in the PC and powered up, then the Windows installer will put the boot/system partition on another drive.

If the other drive had an earlier OS installation on it, who knows what you ended up with. I do know it would be a complete mess. Even worse, if the other OS drive was from a different chipset board, cloning drivers or whatever you were doing is a big mistake.

Given what this all sounds like, I wouldn't be surprised that some of the things you described are happening.

You should either install Windows 10 on the 960 EVO with no other drives in the PC during the installation. If you are hoping to clone a Windows installation onto the 960 EVO, unless you had another NVMe SSD in that PC, you won't have an NVMe driver installed, and the result will not work correctly.

Please try to explain what you are trying to do with your new OS installation.
Back to Top
ultimateinternet View Drop Down
Newbie
Newbie


Joined: 23 Feb 2017
Status: Offline
Points: 17 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ultimateinternet Quote  Post ReplyReply Direct Link To This Post Posted: 02 Mar 2017 at 8:52am
additionally, when I boot to an ultimate boot cd or paragon, the "software" reboot/shutdown does the same behavior. :)
Back to Top
ultimateinternet View Drop Down
Newbie
Newbie


Joined: 23 Feb 2017
Status: Offline
Points: 17 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ultimateinternet Quote  Post ReplyReply Direct Link To This Post Posted: 02 Mar 2017 at 8:51am
I guess I need to post more info.

so I've installed from scratch just to get the drivers cloned off to apply to the old partition.

here's the drill on the experience:

1. booted to win10 installer
2. installed and after 10sec timeout to reboot, it froze
3. hard shutdown (hold power) and turn back on
4. continued windows installation.  windows wizard.  desktop.
5. start --> reboot = freeze
6. start --> shutdown = freeze

it always happens right when I would think the board should be "popping" it back to post bios.

I haven't finished the driver clone swap and have paused in hopes we can figure something out before I finish?!?!?! :)

THanks for helping!
Back to Top
wardog View Drop Down
Moderator Group
Moderator Group


Joined: 15 Jul 2015
Status: Offline
Points: 6447 		Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 02 Mar 2017 at 8:48am
Originally posted by ultimateinternet ultimateinternet wrote:

2. os not installed yet, just observations of when it tries to reboot when installing os (still messing around with partitions from old drive)


That! Instead of booting from a drive with drivers and apps from your old board, use another HDD/SSD to test with a fresh OS.


Or if your familiar try using a Live Linux distro to boot from and see if it behaves the same. My guess is it doesn't and instead shuts down properly as every install file is kept in memory.
Back to Top
ultimateinternet View Drop Down
Newbie
Newbie


Joined: 23 Feb 2017
Status: Offline
Points: 17 		Post Options Post Options   Thanks (0) Thanks(0)   Quote ultimateinternet Quote  Post ReplyReply Direct Link To This Post Posted: 02 Mar 2017 at 8:12am
1. new build
2. os not installed yet, just observations of when it tries to reboot when installing os (still messing around with partitions from old drive)
3. ctrl-alt-del from bios was just a test to see if it would reboot
4. polarity correct.  I can power down with the button and reset with the button, this is only when "software" driven
5. HELP! :)

I know this will get annoying down the road so I hope someone can point me to a solution!!!
Back to Top
wardog View Drop Down
Moderator Group
Moderator Group


Joined: 15 Jul 2015
Status: Offline
Points: 6447 		Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 02 Mar 2017 at 8:09am
Originally posted by wardog wardog wrote:

As for "any other time' , look closely at the wiring leading from your case to the System Panel Header on the MB that the polarity of each wire/connection is correct.


That I spoke is assuming this is a new build.
Back to Top
 Post Reply Post Reply Page  <123>
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.094 seconds.