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X399 Taichi OS only show 48Gb no 64Gb

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CoffeeMachine View Drop Down
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    Posted: 06 Nov 2018 at 11:53am
My OS Windows 10 can't see all 64Gb (16X4) installed on the system. 
Only 48Gb show.
But in BIOS show 64Gb.
Please help, thanks.

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ASRock_Official
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 06 Nov 2018 at 12:07pm
Dear CoffeeMachine,

Greetings, this is ASRock TSD.


We would like to provide following suggestions for verifying:

1. Please refer to the user manual to clear CMOS. (Page 28)
 
2. Please install the RAM on A2/B2/C2/D2 slot for verifying. (Page 7)
 
3. Please install the memory one by one on A2, B2, C2, D2 slot and check if each slot work, detect 16GB for each.
 
4. Please update to latest BIOS P3.30 for verifying.


Thanks!

All the best,
ASRock TSD

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