Tachi X390 Hangs on Install of AMD/Intel Drivers

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   1. Windows 10 x64 1809
2. Thunderbolt 3 card installed with Windows 10 mode selected.
3. 1.30 Bios (1.45 also did this)
4. Doesn't matter if overclocked or not.  Factory defaults or not.

System works normally unless these drivers are attempted to be installed. If they are, they cause a complete hang. Keyboard and mouse become non-responsive and screen just freezes. Apps don't continue to work.

Installing the intel drivers from the .inf the hard way through device manager works. Installing the AMD graphics drivers that way crashes the OS in the same manner as the installer.

Anyone seen this?

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
JohnGalt Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13 Nov 2018 Status: Offline Points: 6	Post Options Post Reply Quote JohnGalt Report Post Thanks(0) Quote Reply Topic: Tachi X390 Hangs on Install of AMD/Intel Drivers Posted: 13 Nov 2018 at 10:32pm
	1. Windows 10 x64 1809 2. Thunderbolt 3 card installed with Windows 10 mode selected. 3. 1.30 Bios (1.45 also did this) 4. Doesn't matter if overclocked or not. Factory defaults or not. System works normally unless these drivers are attempted to be installed. If they are, they cause a complete hang. Keyboard and mouse become non-responsive and screen just freezes. Apps don't continue to work. Installing the intel drivers from the .inf the hard way through device manager works. Installing the AMD graphics drivers that way crashes the OS in the same manner as the installer. Anyone seen this?

RLGL Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 29 Jul 2018 Location: MN Status: Offline Points: 2025	Post Options Post Reply Quote RLGL Report Post Thanks(0) Quote Reply Posted: 13 Nov 2018 at 10:40pm
	What happens with the TBolt card removed?
	Asrock Z370 Gaming K6,Intel i7 8700K, Asrock x570 Taichi

JohnGalt Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13 Nov 2018 Status: Offline Points: 6	Post Options Post Reply Quote JohnGalt Report Post Thanks(0) Quote Reply Posted: 13 Nov 2018 at 10:52pm
	No difference at all. Disabled it in bios, that didn't do anything, and pulled the card with it disabled in bios and same result. Always on "Detected hardware, please wait" in AMD drivers and similar in intel drivers.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 25208	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 14 Nov 2018 at 2:48am
	I know this is a stupid question but I still have to ask: Is this a fresh OS install or was it migrated from another machine? Migrated OSes often give issues like this, a fresh install is typically the only solution unless you are willing to take a deep dive into google and figure out how to remove whatever ghost driver is causing the issue.


JohnGalt Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13 Nov 2018 Status: Offline Points: 6	Post Options Post Reply Quote JohnGalt Report Post Thanks(0) Quote Reply Posted: 14 Nov 2018 at 2:52am
	Fair question. Completely fresh. No applications installed at all, just 1809 with all of the updates from Windows Updates installed then tried to install Intel and AMD drivers and boom. Error.

RLGL Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 29 Jul 2018 Location: MN Status: Offline Points: 2025	Post Options Post Reply Quote RLGL Report Post Thanks(0) Quote Reply Posted: 14 Nov 2018 at 7:14am
	Try DDU? For removal.
	Asrock Z370 Gaming K6,Intel i7 8700K, Asrock x570 Taichi

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 25208	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 14 Nov 2018 at 2:44pm
	Which drivers are you trying to install, direct downloads from intel/AMD's driver pages or the ones on your board's driver page from ASRock? Also, is the board the Z390 Taichi? There appears to be a typo in your title "X390" which doesn't exist Given you posted this in the intel section I will assume the X is the typo rather than the 9. Z390 boards are very new and drivers may not be up to snuff yet. If you have not already, try the driver downloads on your board's support page from the ASRock site. They may have been tweaked to ensure they work where the intel/AMD generic drivers may not be. Let us know how it goes


JohnGalt Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13 Nov 2018 Status: Offline Points: 6	Post Options Post Reply Quote JohnGalt Report Post Thanks(0) Quote Reply Posted: 14 Nov 2018 at 9:40pm
	Sorry. Intel Z390 Taichi Ultimate. The updates on ASRock's site are massively out of date in every category. I'm attempting to use the Intel drivers from Intel. And AMD's Radeon drivers from their website for my graphics card. And obviously I can't use the drivers on ASRock's site for my AMD graphics card so that's a no-go. The only drivers that install properly are the ones on Windows Update which are ancient too. ASRock needs to do some basic testing and fix their BIOS issues.

darylzero Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15 Nov 2018 Status: Offline Points: 18	Post Options Post Reply Quote darylzero Report Post Thanks(0) Quote Reply Posted: 15 Nov 2018 at 10:46pm
	I had this exact same issue! Support did nothing to help! I built a few computers with exact same specs all with RX480 cards. 3 of the 4 are fine so far. One though just freezes when installing the latest and one previous AMD drivers from their website. It freezes right at the beginning on detecting. The only way I have got this to become stable is uninstall the drivers and software and let Windows 10 install the 17.xx AMD driver. That keeps it stable. There are tons of issues with their BIOS. I have a Z390 that is also freezing, but looks to be the audio driver as I see that crashing in the event viewer right before the computer freezes and have to hard reboot.