AB350M Pro4 goes to black screen

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   Dear Nayeli,

Greetings, this is ASRock TSD.

According to your question, we provide some suggestion for verifying:

1. Please enter to the BIOS setup and then load BIOS setting via [F9] key. Please use onboard graphics to boot into BIOS if system has difficult to get display from graphics card.

2. Please plug the graphics card to another PCIe slot to verify.

3. If the graphics card is working well with Win10 inbox driver (without AMD graphics driver), this indicates the problem may relate to AMD driver.
Please change another driver version to verify.

4. Please install bare bone devices, CPU, one stick memory, system disk and graphics card to check if system can work stably. 

5. If possible, please re-install OS or install another HDD with clean OS to verify the OS environment.

Thanks!

All the best,
ASRock TSD

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8907	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Topic: AB350M Pro4 goes to black screen Posted: 20 Nov 2018 at 5:23pm
	Dear Nayeli, Greetings, this is ASRock TSD. According to your question, we provide some suggestion for verifying: 1. Please enter to the BIOS setup and then load BIOS setting via [F9] key. Please use onboard graphics to boot into BIOS if system has difficult to get display from graphics card. 2. Please plug the graphics card to another PCIe slot to verify. 3. If the graphics card is working well with Win10 inbox driver (without AMD graphics driver), this indicates the problem may relate to AMD driver. Please change another driver version to verify. 4. Please install bare bone devices, CPU, one stick memory, system disk and graphics card to check if system can work stably. 5. If possible, please re-install OS or install another HDD with clean OS to verify the OS environment. Thanks! All the best, ASRock TSD

Nayeli Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 Nov 2017 Status: Offline Points: 17	Post Options Post Reply Quote Nayeli Report Post Thanks(0) Quote Reply Posted: 20 Nov 2018 at 4:35pm
	Hi, when installing a R9-280x and then installing the AMD driver. My win10 goes to a black screen. The only way I can access windows is through safe mode. Please advise, my CPU is 2400G