X399 Taichi Bluetooth Failure

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

All of a sudden, my Bluetooth stopped working. My device manager shows an unknown USB Device (Device Descriptor Request Failure) on the Universal Serial Bus controllers.  I have tried using a USB Bluetooth USB dongle, which shows Bluetooth available but does not find any devices when I ask it to search, and also disabling the USB failed device, but nothing works.

I contacted ASRock and they want me to send the board back for RMA repair/replacement.  Now I have already done that once when  a firmware update went bad.  That was an absolute pain to uninstall it, send it back, and reinstall it when it came back.  I'm not sure Bluetooth is important enough.

Does anyone have another idea. Alternate Bluetooth devices, etc.

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
scjconsulting Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 04 Apr 2017 Location: Minnesota Status: Offline Points: 57	Post Options Post Reply Quote scjconsulting Report Post Thanks(0) Quote Reply Topic: X399 Taichi Bluetooth Failure Posted: 11 Dec 2018 at 1:37am
	All of a sudden, my Bluetooth stopped working. My device manager shows an unknown USB Device (Device Descriptor Request Failure) on the Universal Serial Bus controllers. I have tried using a USB Bluetooth USB dongle, which shows Bluetooth available but does not find any devices when I ask it to search, and also disabling the USB failed device, but nothing works. I contacted ASRock and they want me to send the board back for RMA repair/replacement. Now I have already done that once when a firmware update went bad. That was an absolute pain to uninstall it, send it back, and reinstall it when it came back. I'm not sure Bluetooth is important enough. Does anyone have another idea. Alternate Bluetooth devices, etc.
	scjconsulting

xhue Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 17 Aug 2018 Status: Offline Points: 634	Post Options Post Reply Quote xhue Report Post Thanks(0) Quote Reply Posted: 11 Dec 2018 at 6:28am
	Disable BT in BIOS, also in Device Manager (Win). Get a spare USB donle for BT and use it when needed.