ODD read errors with B450M Pro4

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   Hello,

I sent an email to ASRock technical support for this several days ago but haven't had a reply yet.  So I thought I would post here to see if anyone has any idea what might cause this bizarre situation. 

I have an ASRock B450M Pro4 board with a Ryzen 5 2400G proc and Corsair Vengeance 16GB (2x8) DDR4-3200.  I also have an internal Asus CD/DVD drive SATA-connected to the board.  This ODD works perfectly fine in other PC's.  However, when SATA-connected to the ASRock board, I get 100% read errors when attempting to rip my audio CD's using either Cuetools cueripper or Exact Audio Copy (these programs read audio CD sectors at least twice and compare read data to ensure the reads are good).  I have tried using a different SATA cable and a different SATA port with no luck.  But if I connect this ODD to a USB port on the same PC (using a SATA to USB adapter), it works fine.  It only fails when SATA-connected to the board.  And as I said, the ODD works fine when SATA-connected in a different PC.  It seems to be something related to SATA on this ASRock motherboard.  I did update to the most current BIOS but that didn't help.

Does anyone have any idea at all what might cause this?  It certainly does appear that this is a problem with the ASRock board or BIOS.

Thanks in advance for any insight !

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ghall Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 31 Jan 2019 Location: Calgary, AB Status: Offline Points: 4	Post Options Post Reply Quote ghall Report Post Thanks(0) Quote Reply Topic: ODD read errors with B450M Pro4 Posted: 31 Jan 2019 at 12:31am
	Hello, I sent an email to ASRock technical support for this several days ago but haven't had a reply yet. So I thought I would post here to see if anyone has any idea what might cause this bizarre situation. I have an ASRock B450M Pro4 board with a Ryzen 5 2400G proc and Corsair Vengeance 16GB (2x8) DDR4-3200. I also have an internal Asus CD/DVD drive SATA-connected to the board. This ODD works perfectly fine in other PC's. However, when SATA-connected to the ASRock board, I get 100% read errors when attempting to rip my audio CD's using either Cuetools cueripper or Exact Audio Copy (these programs read audio CD sectors at least twice and compare read data to ensure the reads are good). I have tried using a different SATA cable and a different SATA port with no luck. But if I connect this ODD to a USB port on the same PC (using a SATA to USB adapter), it works fine. It only fails when SATA-connected to the board. And as I said, the ODD works fine when SATA-connected in a different PC. It seems to be something related to SATA on this ASRock motherboard. I did update to the most current BIOS but that didn't help. Does anyone have any idea at all what might cause this? It certainly does appear that this is a problem with the ASRock board or BIOS. Thanks in advance for any insight !

Ray62 Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 01 Jul 2018 Location: Germany, Berlin Status: Offline Points: 706	Post Options Post Reply Quote Ray62 Report Post Thanks(0) Quote Reply Posted: 01 Feb 2019 at 1:46pm
	Does the SATA to USB adapter use an own power supply? And if yes, this could be an indirect hint for the problem with that drive. Say, - check the power connection to the drive when connected via SATA to the mainboard, maybe use another cable. - check the power supply voltages - check the SATA cable
	Asrock Fatal1ty X370 Professional Gaming Offline Under test: MSI X570_MEG_ACE \| AMD Ryzen 9 3900X \| Scythe Mugen5 \| 2x16GB F4-3200C14D-32GTZ@3466 \| ASUS GeForce GTX 1080 Ti FE

ghall Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 31 Jan 2019 Location: Calgary, AB Status: Offline Points: 4	Post Options Post Reply Quote ghall Report Post Thanks(0) Quote Reply Posted: 02 Feb 2019 at 1:12pm
	Thanks Ray62, that's a great suggestion. I have a Seasonic FOCUS Plus 550W modular PSU and am powering an SSD, HDD, and ODD off one PSU SATA power port. I'll connect the ODD via a separate cable to its own power port and see if that makes any difference. Thanks for the suggestion !!

markford Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 28 Jan 2019 Location: United State Status: Offline Points: 3	Post Options Post Reply Quote markford Report Post Thanks(0) Quote Reply Posted: 29 Mar 2019 at 6:30pm
	Thanks for your suggestion. you can remove such types of error by replacing the BIOS battery of the Motherboard. For instant support related to the Email please visit http://www.emailcustomerservice247.com/ for the best solution.