ASRock J4105M bios

I got an email from asrock asking for a RMA number. I had to email back what the heck since I wasn't looking for a RMA. Then they asked me for my RAM model number again even though it was in the email and the form they made me fill out. Another day has gone by and I still don't have any solution. :(

Another day goes by and still no reply.

Another day goes by and I got another email from askrock. At this point I am just going to start posting their replies since it is hilariously bad and it is clear they don't even read what I put down. We need a bios fix or solution to support 2400MHZ ram, not a fix, not an RMA.

"The manufacture warranty provides replacement only. We do not do repairs. Our replacement boards are new and tested by our technicians before shipping out to our customers."

So another day goes by with no solution.

First their QVL has only like 10 sticks of memory. Only one of them are 4GB. Three are 16GB and that directly goes against how much memory is supported officially. Also some are 3000MHZ and once again that is not supposed to be supported. Only like 2 are 8GB and 2400MHZ. All of the listed sticks that run above 2400 are supposed to work at 2400mhz and not 2133. Some are only available in China or are no longer produced such as PANRAM, UMAX, and V-Color. Their only Samsung ram pulls up on amazon as a laptop module or it is just no longer produced. The apacer stick is also no longer produced. So the QVL is pretty much bumpkins. Many of the QVL sticks where still available are double the price of every other stick. The manual and sales page does not state that it has to be on the QVL. Citing QVL is a cop-out to a real problem.

Any ram that is 2400MHZ JEDEC compatible should be able to work with this board. Not just 10 sticks of several year old memory. It is advertised as supporting 2400MHZ ram. If it works at 2133MHZ it should be able to work at 2400MHZ. There is no option in the bios to even change the ram speed. Even if I had one of their QVL sticks I bet it also would not run at 2400MHZ.

I also have a friend who got the same system and the same memory and is having the same exact problem. I got an email back from asrock today saying they are trying to issue an RMA because their technician said it should be RMA. I know this is not an RMA problem. At minimum they should let us pick the ram speed in the BIOS.

My friend messages them back also stating all of this. Another day goes by and still no solution. This is the most common stick of 2400MHZ memory for sale in America and it should work.

Get a board from another MFGR