H370M-ITX pci express card not detected

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   Hi,

I have a H370m-itx and have the following issue:
A TBS 6981 dvb-s pci-e 1x card is not detected on this motherboard.
The card is powered perfectly, gets warm but is not detected in the os.
I tried Linux, Windows, Vmware and Proxmox.

When I put in a pci-e 4x network card it gets detected without any issue.
I do not have any other 1x cards in my possession.

Any idea on how I could proceed?

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yelti Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 Jul 2019 Status: Offline Points: 5	Post Options Post Reply Quote yelti Report Post Thanks(0) Quote Reply Topic: H370M-ITX pci express card not detected Posted: 11 Jul 2019 at 8:14pm
	Hi, I have a H370m-itx and have the following issue: A TBS 6981 dvb-s pci-e 1x card is not detected on this motherboard. The card is powered perfectly, gets warm but is not detected in the os. I tried Linux, Windows, Vmware and Proxmox. When I put in a pci-e 4x network card it gets detected without any issue. I do not have any other 1x cards in my possession. Any idea on how I could proceed?

yelti Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 Jul 2019 Status: Offline Points: 5	Post Options Post Reply Quote yelti Report Post Thanks(0) Quote Reply Posted: 11 Jul 2019 at 8:15pm
	Forgot to mention: I already updated the bios to the latest version.

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8907	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 12 Jul 2019 at 11:25am
	Dear Yelti, Thank you for choosing ASRock. Because the other PCIE card works fine, the motherboard's PCIE slot should work fine. Please try to set the PCIE link speed to GEN1 and check if it can help. BIOS Path: Advanced > Chipset Configuration > PCIE1 Link speed Also, we suggest contacting the PCIE card manufacturer to check if it can work at H370 chipset. Thank you! Yours truly, ASRock TSD Edited by ASRock_TSD - 12 Jul 2019 at 11:25am

yelti Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 Jul 2019 Status: Offline Points: 5	Post Options Post Reply Quote yelti Report Post Thanks(0) Quote Reply Posted: 12 Jul 2019 at 6:57pm
	Hi, This did the trick. It's working now, so probably something wrong in the autodetection mechanism. The card is like 4 years old, I doubt I will get support for it.