Constant USB disconnect/reconnects

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   Having an issue with my Asrock Steel Series X570m Pro where usb devices keep unplugging and replugging, I've turned off all the "allow this computer to turn off this device" and it still happens.

In the BIOS I've set everything to Enabled as opposed to auto and again STILL happening.

Is anyone else experiencing this? and how can I fix it?

or (as I suspect) is this motherboard faulty?

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PC_Arcade Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Aug 2019 Status: Offline Points: 22	Post Options Post Reply Quote PC_Arcade Report Post Thanks(0) Quote Reply Topic: Constant USB disconnect/reconnects Posted: 05 Sep 2019 at 10:30pm
	Having an issue with my Asrock Steel Series X570m Pro where usb devices keep unplugging and replugging, I've turned off all the "allow this computer to turn off this device" and it still happens. In the BIOS I've set everything to Enabled as opposed to auto and again STILL happening. Is anyone else experiencing this? and how can I fix it? or (as I suspect) is this motherboard faulty?

PC_Arcade Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Aug 2019 Status: Offline Points: 22	Post Options Post Reply Quote PC_Arcade Report Post Thanks(0) Quote Reply Posted: 05 Sep 2019 at 11:02pm
	Picture of the problem Edited by Xaltar - 05 Sep 2019 at 11:21pm

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 26103	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 05 Sep 2019 at 11:23pm
	Make sure you have installed the AMD all in one driver. As for the problem, we need a lot more info. Is it all ports displaying this behavior or just specific ones? Is it any USB device or only a certain type?


PC_Arcade Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Aug 2019 Status: Offline Points: 22	Post Options Post Reply Quote PC_Arcade Report Post Thanks(0) Quote Reply Posted: 05 Sep 2019 at 11:37pm
	The AMD chipset drivers are installed, I will monitor the issue and provide more feedback.

PC_Arcade Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Aug 2019 Status: Offline Points: 22	Post Options Post Reply Quote PC_Arcade Report Post Thanks(0) Quote Reply Posted: 07 Sep 2019 at 2:56am
	Some more information: This seems to happen irrespective of USB port, and it most frequently occurs with USB Composite devices. Includinmg my keyboard (Qpad MK90) as it has a usb 2.0 hub, the Microsoft LifeCam. In all honesty I can live without the LifeCam, but they constant disconnects on the keyboard are incredibly annoying :( I was using a usb switcher with the keyboard which I though was contributing to the issue, but now the keyboard is plugged directly into one of the usb 3.0 sockets on the motherboard.

PC_Arcade Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Aug 2019 Status: Offline Points: 22	Post Options Post Reply Quote PC_Arcade Report Post Thanks(0) Quote Reply Posted: 07 Sep 2019 at 3:22am
	Yet more information: The keyboard has 2 usb plugs, one for the keyboard and another for the hub. Without the hub plugged in: no more disconnects (so far). However any hub attached to the USB ports at the back of the motherboard randomly disconnects and connects...

datonyb Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 11 Apr 2017 Location: London U.K. Status: Offline Points: 3154	Post Options Post Reply Quote datonyb Report Post Thanks(0) Quote Reply Posted: 07 Sep 2019 at 6:32am
	i would suggest in device manager manually tell it to update each driver for each usb entry i have had some usb issues over the last 2 years as a rule i tell it to search the net for a driver first (microsoft then looks for a trusted known good whql driver to install) if that fails direct it to the amd chipset folder i would also note the fact its 'hubs' are causing problems it may well be a lack of power to the usb ports dropping it out does your board have any port marked as a 'fast charge' usb port ? this will have a higher power limit electrically
	[url=https://valid.x86.fr/jpg250][/url] 3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold

PC_Arcade Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Aug 2019 Status: Offline Points: 22	Post Options Post Reply Quote PC_Arcade Report Post Thanks(0) Quote Reply Posted: 07 Sep 2019 at 2:47pm
	Power shouldn't be a problem, the hubs are powered externally, one as a standalone 7 port and the other is built in to my monitor, Combined with an 850w evga PSU, Power shouldn't be an issue. Trying to manually update the drivers hasn't done anything, windows insist on using the drivers it's currently using even browsing to the relevant AMD folders doesn't change from the installed Microsoft provided drivers.

PC_Arcade Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 21 Aug 2019 Status: Offline Points: 22	Post Options Post Reply Quote PC_Arcade Report Post Thanks(0) Quote Reply Posted: 08 Sep 2019 at 4:37am
	Problem was/is being caused by the Keyboard's USB hub, No idea why as it was working on my old PC, but remove the hub, not more disconnects! Thank you for all your help