X570 Taichi 3 NVMe drives - Detection problem.

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   OS windows 10
Ryzen 3700x
Board X570 Taichi
Storage 3X Kingston A2000 1TB

I started having an issue today which I'm not sure what to make of.

I have 3 Kingston A2000 1TB Nvme drives installed on my X570 Taichi. While updating a game the update stopped after about 1GB of installing and the drive was no longer detected in windows file explorer.

- Restarted my computer - the Nvme drive volume was no longer showing in windows.
- Restarted my computer again, checked bios. The drive was no longer showing in the bios.
- Opened up the case, reseated the nvm drives just in case thinking I was going to have to trouble shoot it by trying the non detected drive in different slot. And behold ... All 3 drives detected again

So. installed patch again, and again after about 1Gb of the patching being installed. Drive no longer detected by windows.

-Restarted computer went into bios and yes... Again 3rd nvme drive not detected by the bios.
-Turned my power supply unit off, Turned the PSU back on. Started computer and .... 3rd nvm drive visible again in the bios.

I am not sure what to think of this is this a defective motherboard or a defective drive ?

Any help or insights would be welcome.

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Newrockuser Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26 Sep 2019 Location: Belgium Status: Offline Points: 78	Post Options Post Reply Quote Newrockuser Report Post Thanks(0) Quote Reply Topic: X570 Taichi 3 NVMe drives - Detection problem. Posted: 26 Oct 2019 at 4:18am
	OS windows 10 Ryzen 3700x Board X570 Taichi Storage 3X Kingston A2000 1TB I started having an issue today which I'm not sure what to make of. I have 3 Kingston A2000 1TB Nvme drives installed on my X570 Taichi. While updating a game the update stopped after about 1GB of installing and the drive was no longer detected in windows file explorer. - Restarted my computer - the Nvme drive volume was no longer showing in windows. - Restarted my computer again, checked bios. The drive was no longer showing in the bios. - Opened up the case, reseated the nvm drives just in case thinking I was going to have to trouble shoot it by trying the non detected drive in different slot. And behold ... All 3 drives detected again So. installed patch again, and again after about 1Gb of the patching being installed. Drive no longer detected by windows. -Restarted computer went into bios and yes... Again 3rd nvme drive not detected by the bios. -Turned my power supply unit off, Turned the PSU back on. Started computer and .... 3rd nvm drive visible again in the bios. I am not sure what to think of this is this a defective motherboard or a defective drive ? Any help or insights would be welcome.

Ray62 Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 01 Jul 2018 Location: Germany, Berlin Status: Offline Points: 706	Post Options Post Reply Quote Ray62 Report Post Thanks(0) Quote Reply Posted: 26 Oct 2019 at 5:45am
	Just to be sure: Two times the same drive or the 3rd nvme slot? If it is the drive: Could be a firmware problem in the drive. Can you check the drive stats? HWInfo or do you have a Kingston tool? How much space is used on the drive? Can you delete some stuff (or move to somewhere else) and retry the update?
	Asrock Fatal1ty X370 Professional Gaming Offline Under test: MSI X570_MEG_ACE \| AMD Ryzen 9 3900X \| Scythe Mugen5 \| 2x16GB F4-3200C14D-32GTZ@3466 \| ASUS GeForce GTX 1080 Ti FE

Newrockuser Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26 Sep 2019 Location: Belgium Status: Offline Points: 78	Post Options Post Reply Quote Newrockuser Report Post Thanks(0) Quote Reply Posted: 26 Oct 2019 at 12:38pm
	Thanks for the reply. There are 3 drives, its always the same drive doing it but then again I haven't moved it to a different nvme slot on the motherboard yet either. Which is my bad. I removed the one piece heatsink and reseated the drives, powered it back up and they were detected so I counted my blessings and left it at that. The drive has about 800 GB of free space Hard disk sentinel and HWinfo both say the drive is fine. I benched it again with Crystaldiskmark and the performance is as expected and on par with the two other drives. I managed to install the patch now as apparently its a smart updater. On the 3rd try it only had to install 800 ish Mb and it managed to do that. I renamed the drive, I moved some files to and from it, that is working as well. I'm going to transfer a 4GB .mkv or mp4 file to it tomorrow and see if it stops working again after about 1Gb of data. What I find strange is. Resetting or powering off the computer does not fix the issue. But, if I turn the power supply unit completely off and on, the motherboard detects all 3 drives.

Ray62 Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 01 Jul 2018 Location: Germany, Berlin Status: Offline Points: 706	Post Options Post Reply Quote Ray62 Report Post Thanks(0) Quote Reply Posted: 26 Oct 2019 at 5:31pm
	The drives firmware probably is in a state, where it does not communicate any more via PCIe (the drives CPU hangs). Switching PSU off and on results in a reset/restart of the drive, switching off via mobo power button obviously let the drive to be still powered with the rest energy and the drives CPU still hangs. Just my thoughts. Wait some time, 5...10 minutes, switch on and the drive maybe is working again too. Or press the reset button. (NOT CMOS reset!) But it also could be a problem with the M2 slot. Can you check the firmware version of the drive(s)? Just to compare if all have the same version. I would do the test with the drive in another m2 slot, to be sure that the slot is not the problem. I think your OS drive is in the first slot, so i would exchange m2_2 with m2_3. And if it is clear, that the issue is related to the drive itself, i would contact Kingston for support (if a possible firmware update did not help).
	Asrock Fatal1ty X370 Professional Gaming Offline Under test: MSI X570_MEG_ACE \| AMD Ryzen 9 3900X \| Scythe Mugen5 \| 2x16GB F4-3200C14D-32GTZ@3466 \| ASUS GeForce GTX 1080 Ti FE

Newrockuser Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26 Sep 2019 Location: Belgium Status: Offline Points: 78	Post Options Post Reply Quote Newrockuser Report Post Thanks(0) Quote Reply Posted: 26 Oct 2019 at 10:13pm
	Thanks, that actually makes a lot of sense regarding the drives processor hanging. Looking into this more I noticed a view other things. -All 3 drives were installed at the build of this system yet the faulty drive has 7 hours less of uptime than the other 2 drives. -When starting up HWinfo upon system boot it takes over 3 minutes for the sata scan to complete and it also keeps HWinfo from starting up. Starting HWinfo 5 minutes into the sytems uptime you'd never notice as it would start instantly. -Sometimes HWinfo does not find the drive yet I can access it just fine in windows. I Just dumped a 140GB large sized folder on it while the drive was not detected in HWinfo. -when the drive is detected in Hard disk sentinel its not detected in HWinfo. The most annoying thing about troubleshooting this is that the entire metal plate covering all 3 M.2 drives has to be removed along with the GPU to access any of them. The 3 thermal pads together glue the metal heatsink to the drives quite firmly so I have to be careful everytime not to rip the drives out of the socket by wedging a thin piece of plastic under there to keep them down.

Newrockuser Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26 Sep 2019 Location: Belgium Status: Offline Points: 78	Post Options Post Reply Quote Newrockuser Report Post Thanks(0) Quote Reply Posted: 26 Oct 2019 at 10:18pm
	Mhmm, no post edit here. All 3 drives run the same firmware revision: S5Z42103 So they should be indentical. Now I just need to figure out how to read in the OS and bios which drive is occupying which OS so I can start swapping to eliminate socket or drive failure, I Really hope its the drive and not the socket. if its the socket I'm going to flash the motherboards bios first before disassembling anything, to see if it helps.

Newrockuser Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26 Sep 2019 Location: Belgium Status: Offline Points: 78	Post Options Post Reply Quote Newrockuser Report Post Thanks(0) Quote Reply Posted: 26 Oct 2019 at 11:52pm
	Ok now this is ... well. Hard disk sentinel reads all drives. HwInfo only detects 2. Now ... the serial number of the missing drive in HWinfo is not the drive that has caused my system to crash twice, and therefore its also not the drive that was not showing in the bios. Looks like a full sunday afternoon job now =\|

Newrockuser Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26 Sep 2019 Location: Belgium Status: Offline Points: 78	Post Options Post Reply Quote Newrockuser Report Post Thanks(0) Quote Reply Posted: 27 Oct 2019 at 8:58pm
	- Booted with OS Drive only installed - worked - Booted adding the drive that did not crash before in the second NVMe slot where the drive that crashed was in - worked - Booted with the non crashing drive in NVMe slot 3 - worked Step 2 Same procedure with the drive that crashed before - worked Step 3 - Booted with all 3 drives occupying a slot, only change is that the drive that crashed before is now in the NVMe slot the no crashing drive was in - Works. System worked fine for a few hours - Then same problems started occurring. Any SATA monitoring software takes 8 or more minutes to read the SATA data. This software includes HWinfo, Hwmonitor, Kingston SSD manager and Hard disk sentinel. -reinstalled AMD chipset drivers -Installed latest windows updates -Same problem. Power supply OFF / ON fixes the issue but only instantly after a reboot, 30 seconds later any poling of SATA devices hangs again for about 6 to 8 minutes. I thought temperature might have been the issue but after a complete cold start the same thing happens. I'm starting to run out of ideas here part from flashing the mobo bios since I am still on 2.10 and there is a 2.11 and maybe flashing the firmware on the kingston drives which, I'd like to avoid doing if I can.

Ray62 Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 01 Jul 2018 Location: Germany, Berlin Status: Offline Points: 706	Post Options Post Reply Quote Ray62 Report Post Thanks(0) Quote Reply Posted: 27 Oct 2019 at 10:21pm
	These drives are relative new. If there is a new firmware for the drives, i would update.
	Asrock Fatal1ty X370 Professional Gaming Offline Under test: MSI X570_MEG_ACE \| AMD Ryzen 9 3900X \| Scythe Mugen5 \| 2x16GB F4-3200C14D-32GTZ@3466 \| ASUS GeForce GTX 1080 Ti FE

Newrockuser Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26 Sep 2019 Location: Belgium Status: Offline Points: 78	Post Options Post Reply Quote Newrockuser Report Post Thanks(0) Quote Reply Posted: 31 Oct 2019 at 2:58am
	No new firmware was available, how ever, I fixed it. But instead of working top down I decided to work from the bottom up. - Reflashed bios with 2.10. problem was still there. - Reinstalled windows - Problem was no longer there (made retore point) -Started adding the AMD chipset drivers 1 by 1 doing a restore point after each set added - AMD SATA/ATAPI drivers installed - Problem resurfaced - Restored windows to before SATA ATAPI driver install - Fixed.