Ethernet device "cannot start" on Z390M-ITX/ac

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   I have the Z390M-ITX/ac motherboard with 2 Intel Ethernet connections, the I219-V and the I211. If I plug my Ethernet cable into the I219-V, nothing happens, and its status in Device Manager shows as "cannot start." I have tried uninstalling devices and drivers and reinstalling without success.

1. Does this mean that the I219-V Ethernet port is dead? (I don't see any BIOS setting that's disabling it.)

2. Instead I'm using the I211, which explicitly says "gigabyte" in Device Manager. Is this the better one to be using anyway? Or is this just the "secondary" connection intended for pairing?

Thank you!

-Doug in Seattle

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douglasl Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01 Mar 2020 Status: Offline Points: 4	Post Options Post Reply Quote douglasl Report Post Thanks(0) Quote Reply Topic: Ethernet device "cannot start" on Z390M-ITX/ac Posted: 01 Mar 2020 at 9:12am
	I have the Z390M-ITX/ac motherboard with 2 Intel Ethernet connections, the I219-V and the I211. If I plug my Ethernet cable into the I219-V, nothing happens, and its status in Device Manager shows as "cannot start." I have tried uninstalling devices and drivers and reinstalling without success. 1. Does this mean that the I219-V Ethernet port is dead? (I don't see any BIOS setting that's disabling it.) 2. Instead I'm using the I211, which explicitly says "gigabyte" in Device Manager. Is this the better one to be using anyway? Or is this just the "secondary" connection intended for pairing? Thank you! -Doug in Seattle

RLGL Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 29 Jul 2018 Location: MN Status: Offline Points: 2025	Post Options Post Reply Quote RLGL Report Post Thanks(0) Quote Reply Posted: 01 Mar 2020 at 10:59pm
	Is the light next to the connection blinking, should show 2 colors?
	Asrock Z370 Gaming K6,Intel i7 8700K, Asrock x570 Taichi

douglasl Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 01 Mar 2020 Status: Offline Points: 4	Post Options Post Reply Quote douglasl Report Post Thanks(0) Quote Reply Posted: 30 Mar 2020 at 5:15am
	No lights at all, and Device Manager lists it as "cannot start." I think it's dead. :-(