ASRock.com Homepage
Forum Home Forum Home > Technical Support > AMD Motherboards
  New Posts New Posts RSS Feed - PC freezes if using 2 RAMs
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

PC freezes if using 2 RAMs

 Post Reply Post Reply
Author
Message
noersetiawan View Drop Down
Newbie
Newbie
Avatar

Joined: 10 Jun 2020
Location: Indonesia
Status: Offline
Points: 21
Post Options Post Options   Thanks (0) Thanks(0)   Quote noersetiawan Quote  Post ReplyReply Direct Link To This Post Topic: PC freezes if using 2 RAMs
    Posted: 10 Jun 2020 at 8:40pm
Hello,

I have the B450M-HDV. The problem I noticed is that if I installed two sticks of RAM, then after playing games for 15-60 minutes, the exact minutes varies but is guaranteed it will happen, the PC completely freezes and monitor displays no signal. If I pushed the reset button and started the game again, it will immediately freezes within 1-2 minutes. I can only play for longer periods again if I let the PC turned off for a couple hours or more, but it's still gonna be 15-60 minutes at most.

But if I only installed one stick of RAM, no matter which stick and which slot, I can play for however long I can without any trouble, just tested playing for 5 hours no rest.

I have tried to MemTest86 both sticks, one at a time, on each slots (so total 4 times of testing), and at 4 passes, they resulted no error at all.

What could possibly be the problem? Ryzen 3400G no graphic card, RAM VGEN 2x8GB 3333Mhz XMP default CL16 (it still freezes even if I don't enable XMP and running at 2400Mhz). Could it be BIOS problem and I need to downgrade? Running 3.70 out of the box and already installed chipset driver from AMD.
Back to Top
Xaltar View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 16 May 2015
Location: Europe
Status: Offline
Points: 25028
Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 11 Jun 2020 at 3:25am
Are you using slots A2 and B2 when using both sticks?
You can also try and see if using slots A1 and A2 (this will be single channel)
results in the same freezing.
Back to Top
noersetiawan View Drop Down
Newbie
Newbie
Avatar

Joined: 10 Jun 2020
Location: Indonesia
Status: Offline
Points: 21
Post Options Post Options   Thanks (0) Thanks(0)   Quote noersetiawan Quote  Post ReplyReply Direct Link To This Post Posted: 11 Jun 2020 at 3:29am
Unfortunately my motherboard only has 2 RAM slots.
Back to Top
ThreeDee View Drop Down
Senior Member
Senior Member
Avatar

Joined: 24 Jul 2019
Location: Billings,MT
Status: Offline
Points: 2396
Post Options Post Options   Thanks (0) Thanks(0)   Quote ThreeDee Quote  Post ReplyReply Direct Link To This Post Posted: 11 Jun 2020 at 12:20pm
are you able to try a different matching pair of RAM? .. have you tried manually setting timings and make sure voltage is at least 1.35v? (Set to XMP, reboot and check memory timings .. then set memory to auto and select whatever the timings XMP where and voltage to 1.35v. If still problems, dial back the settings and/or up the voltage to 1.37v or so and see if that helps) You could have mismatched memory so they conflict with each other .. or because the memory controller is on the CPU, you could have a dud 3400g chip .. or .. bad mother board ... or maybe it's a power supply issue. Hard to say without replacing individual components and testing of which can be really hard to do because not everyone just happens to have a bunch of ram, other CPU's or power supplies just laying around ..

if BIOS 3.70 .. you must have the B450M-HDV R4.0?

What are you running for a PSU?
|Ryzen 5 5900|ASRock X570 Taichi-BIOS 4.60|2x16GB HyperX Predator RGB 3200@3600 1:1 IF|ASRock RX 6700XT|2 x PCIe 4.0 M.2 Drives for OS & Games|850 WTT Seasonic 80+ Titanium PSU|Noctua NH-D15|
Back to Top
noersetiawan View Drop Down
Newbie
Newbie
Avatar

Joined: 10 Jun 2020
Location: Indonesia
Status: Offline
Points: 21
Post Options Post Options   Thanks (0) Thanks(0)   Quote noersetiawan Quote  Post ReplyReply Direct Link To This Post Posted: 11 Jun 2020 at 1:04pm
Hmm I'm trying to troubleshoot without getting another individual components. I will do that eventually, if I still can't find the problem with software diagnostic or my own tinkering, but due to where I lived it would take weeks to get replacement parts by mail, so for now, I'm just thinking I would do this first.

Except PSU, I already ruled that out since I already changed the PSU to another one (brand is Simbad, a no name brand, borrowed from a friend, it works fine in his PC, and my PSU as well) and the problem persists, now I'm using my own again (Corsair CX-650).

Indeed it's the R4.0 version, apologize for forgetting mentioned it.

RAM, motherboard, and CPU, can't get my hands on them for now, AM4 and DDR4 isn't the common parts here, small village and all.
Back to Top
noersetiawan View Drop Down
Newbie
Newbie
Avatar

Joined: 10 Jun 2020
Location: Indonesia
Status: Offline
Points: 21
Post Options Post Options   Thanks (0) Thanks(0)   Quote noersetiawan Quote  Post ReplyReply Direct Link To This Post Posted: 11 Jun 2020 at 1:06pm
Will try the manual voltage settings. I've never tried them since my RAM are 2 sticks in a kit, can't imagine they would be mismatched, but I have tried with XMP enabled, also disabled and running at default 2400Mhz, still freezing.
Back to Top
cx5 View Drop Down
Senior Member
Senior Member


Joined: 15 Sep 2017
Location: Hong Kong
Status: Offline
Points: 2398
Post Options Post Options   Thanks (0) Thanks(0)   Quote cx5 Quote  Post ReplyReply Direct Link To This Post Posted: 15 Jun 2020 at 4:21pm
Originally posted by noersetiawan noersetiawan wrote:

Will try the manual voltage settings. I've never tried them since my RAM are 2 sticks in a kit, can't imagine they would be mismatched, but I have tried with XMP enabled, also disabled and running at default 2400Mhz, still freezing.


Hello brother, welcome to ram MANUAL tuning to match it properly to your CPU.

Introduction and beginners start is explained here = https://www.overclock.net/forum/13-amd-general/1640919-new-dram-calculator-ryzena-1-7-3-overclocking-dram-am4-membench-0-8-dram-bench.html

x370taichi@3.50gen4
AX750 Optane900P SN770
3800x PosdonZro4 BarrowPWM-17w>420x140x28
XFX SWFT319 6900XT
MSI RX560 LP to get Fluid Motion BlueskyFRC 75hz
Back to Top
wingchun73 View Drop Down
Newbie
Newbie


Joined: 24 Mar 2021
Status: Offline
Points: 15
Post Options Post Options   Thanks (0) Thanks(0)   Quote wingchun73 Quote  Post ReplyReply Direct Link To This Post Posted: 24 Mar 2021 at 7:25am
Were you ever able to resolve this£ I have the exact same issue.
Back to Top
noersetiawan View Drop Down
Newbie
Newbie
Avatar

Joined: 10 Jun 2020
Location: Indonesia
Status: Offline
Points: 21
Post Options Post Options   Thanks (0) Thanks(0)   Quote noersetiawan Quote  Post ReplyReply Direct Link To This Post Posted: 24 Mar 2021 at 8:15am
I have... It's the motherboard problem, if I rolled back to earlier BIOS before V3.7, then it's fine, but there's a very noticeable performance degradation (minus 10~20% fps).

Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.078 seconds.