x570 Creator QVL BS

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   Bought a x570 Creator mobo and found the RAM kit I wanted on the Matisse QVL. Purchased the kit, go to install the kit...AND THE FN MODULES DON'T FIT IN THE RAM SLOTS!!  The gap in the DDR4 module doesn't line up with the peg in the RAM slot. I took the RAM and the mobo to a local computer shop and the DDR4 RAM fit into one of their DDR4 mobos with no issue, so the problem is with the RAM slots on the mobo...they DON'T ACCEPT DDR4 MODULES!!!

Has anyone else had this problem?   

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S33R Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 09 Jul 2020 Status: Offline Points: 5	Post Options Post Reply Quote S33R Report Post Thanks(0) Quote Reply Topic: x570 Creator QVL BS Posted: 14 Jul 2020 at 4:06pm
	Bought a x570 Creator mobo and found the RAM kit I wanted on the Matisse QVL. Purchased the kit, go to install the kit...AND THE FN MODULES DON'T FIT IN THE RAM SLOTS!! The gap in the DDR4 module doesn't line up with the peg in the RAM slot. I took the RAM and the mobo to a local computer shop and the DDR4 RAM fit into one of their DDR4 mobos with no issue, so the problem is with the RAM slots on the mobo...they DON'T ACCEPT DDR4 MODULES!!! Has anyone else had this problem?

gizmic Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 13 Jun 2018 Location: Hong Kong Status: Offline Points: 677	Post Options Post Reply Quote gizmic Report Post Thanks(0) Quote Reply Posted: 14 Jul 2020 at 7:27pm
	first dont know what ram you got second prolly needs elbow grease


datonyb Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 11 Apr 2017 Location: London U.K. Status: Offline Points: 3154	Post Options Post Reply Quote datonyb Report Post Thanks(0) Quote Reply Posted: 14 Jul 2020 at 11:38pm
	the ram slots are manufactured by a third party and would be supplied to ALL board makers for ALL systems (intel/amd) the ram slot is offset eg out of two ways to fit the ram it only goes one way did you try rotating the stick 180 degrees
	[url=https://valid.x86.fr/jpg250][/url] 3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold

S33R Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 09 Jul 2020 Status: Offline Points: 5	Post Options Post Reply Quote S33R Report Post Thanks(0) Quote Reply Posted: 15 Jul 2020 at 8:13pm
	Yes, I rotated it 180 degrees, and like I said, I took it to a computer store and the tech there tried to install it and had the same problem. The gap on the stick and the peg in the slot do not line up. They are off by about a centimeter one way and three centimeters the other. The problem isn't with the RAM, since that was installed in another board without a problem. The problem is that the mobo has slots that don't accept regular DDR4 modules. Either the wrong slots were installed on the mobo in assembly or there is some kind of special RAM that is used for this board. I haven't seen anyone complaining about this problem, or mention needing special DDR4 sticks, so it probably is the first thing, unlikely as that sounds.

S33R Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 09 Jul 2020 Status: Offline Points: 5	Post Options Post Reply Quote S33R Report Post Thanks(0) Quote Reply Posted: 15 Jul 2020 at 8:23pm
	HX436C17PB3K4/64 is the kit I have, which is listed on the Creator's Matisse QVL. It is HyperX 4x16 DDR4 3600 Samsung B-die. It SHOULD fit.