(Solved)Z490M-ITX not recognizing Quadro P2200 |
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greensabath
Newbie Joined: 13 Dec 2020 Status: Offline Points: 7 |
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Posted: 13 Dec 2020 at 11:41pm |
Hi,
I am having issues getting my mobo to recognize my graphics card. I have: ASRock Z490M-ITX/ac [URL=https://www.asrock.com/MB/Intel/Z490M-ITXac/index.asp]Link[/URL] HP Quadro P2200 Graphics card [URL=https://www.bhphotovideo.com/c/product/1512774-REG/hp_6yt67at_nvidia_quadro_p2200_5gb.html]Link[/URL] My mobo is on BIOS 1.30 (It came with the latest version) I made sure that the PCIe is set as the primary video card in the BIOS. I've also verified that the P2200's fan is spinning, meaning that the card is getting power. However, when I plug in the P2200 to the monitor, there is no signal. I only get video when using the onboard HDMI. I am running Ubuntu Server 20.04 and was trying to install the latest NVidia Unix Drivers for the P2200, but it says no NVidia card was found on my system. I don't believe it's a Unix issue because I get no video signal at all from the P2200 card when booting the machine. Any help or insight is greatly appreciated! See below for Unix Nvidia Driver install output: sysadmin@gp-asrock:~$ sudo ./NVIDIA-Linux-x86_64-450.80.02.run [sudo] password for sysadmin: Verifying archive integrity... OK Uncompressing NVIDIA Accelerated Graphics Driver for Linux-x86_64 450.80.02................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................ WARNING: You do not appear to have an NVIDIA GPU supported by the 450.80.02 NVIDIA Linux graphics driver installed in this system. For further details, please see the appendix SUPPORTED NVIDIA GRAPHICS CHIPS in the README available on the Linux driver download page at www.nvidia.com. Edited by ASRock_TSD - 16 Dec 2020 at 4:07pm |
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greensabath
Newbie Joined: 13 Dec 2020 Status: Offline Points: 7 |
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Additional Info:
I have Secure Boot disabled in the BIOS. I also tried the official HP Nvidia driver version from the following page, with the same error not recognizing the P2200 card. https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX-c49358394eda4e3abc23d6a4e0#tab3 I am only running Ubuntu Server 20.04 LTS, not dual-booting with Windows. Under Chipset configuration, the ME Firmware Version is 14.0.36.1158. Just an FYI. I couldn't find a page where these firmware releases are, so I assume they are bundled with the BIOS update packages, as per Release notes in the BIOS updates. |
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greensabath
Newbie Joined: 13 Dec 2020 Status: Offline Points: 7 |
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Ran hwinfo in Unix and it returns the following:
hwinfo --short cpu: Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 2300 MHz Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 2695 MHz Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 2766 MHz Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 2694 MHz Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 2497 MHz Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 2350 MHz Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 2388 MHz Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 2154 MHz Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 2142 MHz Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 2757 MHz Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 2118 MHz Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 1950 MHz keyboard: /dev/input/event4 SiGma Micro Keyboard TRACER Gamma Ivory joystick: /dev/input/event7 ASRock LED Controller monitor: LG ELECTRONICS LG TV graphics card: Intel VGA compatible controller sound: Intel Audio device storage: Samsung Electronics NVMe SSD Controller SM981/PM981 Intel SATA controller network: Realtek Ethernet controller wlp1s0 Intel Dual Band Wireless-AC 3168NGW [Stone Peak] eno1 Intel Ethernet controller network interface: wlp1s0 Ethernet network interface eno1 Ethernet network interface lo Loopback network interface disk: /dev/nvme0n1 Samsung Electronics NVMe SSD Controller SM981/PM981 partition: /dev/nvme0n1p1 Partition /dev/nvme0n1p2 Partition /dev/nvme0n1p3 Partition /dev/nvme0n1p4 Partition usb controller: Intel USB Controller bios: BIOS bridge: Intel PCI bridge Intel ISA bridge Intel PCI bridge Intel Host bridge Intel PCI bridge hub: Linux Foundation 2.0 root hub Linux Foundation 3.0 root hub memory: Main Memory bluetooth: Intel Bluetooth Device unknown: FPU DMA controller PIC Keyboard controller Intel Communication controller Intel Serial bus controller Intel Signal processing controller Intel RAM memory Intel SMBus Serial controller /dev/input/event5 SiGma Micro Keyboard TRACER Gamma Ivory |
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greensabath
Newbie Joined: 13 Dec 2020 Status: Offline Points: 7 |
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Update:
I installed Windows 10 Home and tried installing the NVidia Graphics Driver 452.57. It errored on the system check saying it could not find the card as well. I'm now more inclined to believe it's a hardware issue, either with the mobo or graphics card. I now have Ubuntu Server and Windows installed, so I can troubleshoot in either OS if needed. |
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greensabath
Newbie Joined: 13 Dec 2020 Status: Offline Points: 7 |
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[SOLVED]
I decided to try removing/replacing the Quadro card to see if that would work. When I took out the Quadro card, there was a small piece of black tape attached to the connector. D'OH!!! After removing that and replacing it, the card was recognized! |
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