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(Solved)Z490M-ITX not recognizing Quadro P2200

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greensabath View Drop Down
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    Posted: 13 Dec 2020 at 11:41pm
Hi,

I am having issues getting my mobo to recognize my graphics card. I have:

ASRock Z490M-ITX/ac
[URL=https://www.asrock.com/MB/Intel/Z490M-ITXac/index.asp]Link[/URL]
HP Quadro P2200 Graphics card
[URL=https://www.bhphotovideo.com/c/product/1512774-REG/hp_6yt67at_nvidia_quadro_p2200_5gb.html]Link[/URL]

My mobo is on BIOS 1.30 (It came with the latest version)
I made sure that the PCIe is set as the primary video card in the BIOS.
I've also verified that the P2200's fan is spinning, meaning that the card is getting power.

However, when I plug in the P2200 to the monitor, there is no signal. I only get video when using the onboard HDMI.

I am running Ubuntu Server 20.04 and was trying to install the latest NVidia Unix Drivers for the P2200, but it says no NVidia card was found on my system.
I don't believe it's a Unix issue because I get no video signal at all from the P2200 card when booting the machine.

Any help or insight is greatly appreciated!

See below for Unix Nvidia Driver install output:

sysadmin@gp-asrock:~$ sudo ./NVIDIA-Linux-x86_64-450.80.02.run
[sudo] password for sysadmin:
Verifying archive integrity... OK
Uncompressing NVIDIA Accelerated Graphics Driver for Linux-x86_64 450.80.02................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

WARNING: You do not appear to have an NVIDIA GPU supported by the 450.80.02 NVIDIA Linux graphics driver installed in this system. For
           further details, please see the appendix SUPPORTED NVIDIA GRAPHICS CHIPS in the README available on the Linux driver download page at
           www.nvidia.com.

Edited by ASRock_TSD - 16 Dec 2020 at 4:07pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote greensabath Quote  Post ReplyReply Direct Link To This Post Posted: 14 Dec 2020 at 12:03am
Additional Info:

I have Secure Boot disabled in the BIOS.

I also tried the official HP Nvidia driver version from the following page, with the same error not recognizing the P2200 card.

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX-c49358394eda4e3abc23d6a4e0#tab3

I am only running Ubuntu Server 20.04 LTS, not dual-booting with Windows.

Under Chipset configuration, the ME Firmware Version is 14.0.36.1158. Just an FYI. I couldn't find a page where these firmware releases are, so I assume they are bundled with the BIOS update packages, as per Release notes in the BIOS updates.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote greensabath Quote  Post ReplyReply Direct Link To This Post Posted: 14 Dec 2020 at 12:12am
Ran hwinfo in Unix and it returns the following:

hwinfo --short
cpu:
                      Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 2300 MHz
                      Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 2695 MHz
                      Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 2766 MHz
                      Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 2694 MHz
                      Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 2497 MHz
                      Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 2350 MHz
                      Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 2388 MHz
                      Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 2154 MHz
                      Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 2142 MHz
                      Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 2757 MHz
                      Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 2118 MHz
                      Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, 1950 MHz
keyboard:
/dev/input/event4    SiGma Micro Keyboard TRACER Gamma Ivory
joystick:
/dev/input/event7    ASRock LED Controller
monitor:
                      LG ELECTRONICS LG TV
graphics card:
                      Intel VGA compatible controller
sound:
                      Intel Audio device
storage:
                      Samsung Electronics NVMe SSD Controller SM981/PM981
                      Intel SATA controller
network:
                      Realtek Ethernet controller
wlp1s0               Intel Dual Band Wireless-AC 3168NGW [Stone Peak]
eno1                 Intel Ethernet controller
network interface:
wlp1s0               Ethernet network interface
eno1                 Ethernet network interface
lo                   Loopback network interface
disk:
/dev/nvme0n1        Samsung Electronics NVMe SSD Controller SM981/PM981
partition:
/dev/nvme0n1p1       Partition
/dev/nvme0n1p2       Partition
/dev/nvme0n1p3       Partition
/dev/nvme0n1p4       Partition
usb controller:
                      Intel USB Controller
bios:
                      BIOS
bridge:
                      Intel PCI bridge
                      Intel ISA bridge
                      Intel PCI bridge
                      Intel Host bridge
                      Intel PCI bridge
hub:
                      Linux Foundation 2.0 root hub
                      Linux Foundation 3.0 root hub
memory:
                      Main Memory
bluetooth:
                      Intel Bluetooth Device
unknown:
                      FPU
                      DMA controller
                      PIC
                      Keyboard controller
                      Intel Communication controller
                      Intel Serial bus controller
                      Intel Signal processing controller
                      Intel RAM memory
                      Intel SMBus
                      Serial controller
/dev/input/event5    SiGma Micro Keyboard TRACER Gamma Ivory
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Post Options Post Options   Thanks (0) Thanks(0)   Quote greensabath Quote  Post ReplyReply Direct Link To This Post Posted: 14 Dec 2020 at 1:22am
Update:

I installed Windows 10 Home and tried installing the NVidia Graphics Driver 452.57. It errored on the system check saying it could not find the card as well.

I'm now more inclined to believe it's a hardware issue, either with the mobo or graphics card.

I now have Ubuntu Server and Windows installed, so I can troubleshoot in either OS if needed.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote greensabath Quote  Post ReplyReply Direct Link To This Post Posted: 16 Dec 2020 at 6:26am
[SOLVED]

I decided to try removing/replacing the Quadro card to see if that would work. When I took out the Quadro card, there was a small piece of black tape attached to the connector. D'OH!!! After removing that and replacing it, the card was recognized!
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