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5700XT Phanton Gaming + Polychrome sync 2.0.14

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SwitchLocked View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SwitchLocked Quote  Post ReplyReply Direct Link To This Post Topic: 5700XT Phanton Gaming + Polychrome sync 2.0.14
    Posted: 13 Dec 2020 at 11:54pm
Hello!

I have 3x 5700XT Phantom Gaming cards in my system. Run a Polychrome sync today for the first time.

Polychrome sync flashed something to one of cards during the first start. Flashing was a separate window somethign "don't turn off bla-bla" and disappeared in minutes.

Now I see only TWO cards in polychrome sync. All 3 work just fine but one is unavailable for polychrome sync! It doesnt see it anymore after thiss strange flash procedure. Can u please help?\

Clarification - all 3 cards work just fine! Just one of them is not displayed in polychrome sync anymore! While during the first run polychrome sync SAW it. And stopped seing it only some kind of flash procedure and reboot
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 15 Dec 2020 at 7:30pm
Dear SwitchLocked,

Thank you for choosing ASRock and contacting us.
Regarding your case, please follow the steps to re-flash the LED FW.
1. Only install one graphics card and boot up the system.
2. Download the FW update tool from the following link.
https://download.asrock.com/TSD/Desktop/RGBFW/VGA_FW.zip
3. Unzip the file to the C driver.
4. Run the CMD as administrator.
5. Go to the VGA_FW folder by enter the following command.
cd C:\
6. Enter the following command to start the FW update process.
Update_RX5700_XT.cmd
7. Change another graphics card and repeat the update process.
8. After update all three graphics cards FW, please download the latest Polychrome SYNC from the following link.
https://download.asrock.com/Utility/RGB/PolychromeSYNC(v1.0.14).zip

Thank you!
Yours truly,
ASRock TSD

Edited by ASRock_TSD - 15 Dec 2020 at 7:31pm
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SithSlayer96 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SithSlayer96 Quote  Post ReplyReply Direct Link To This Post Posted: 23 Dec 2020 at 7:03am
ASRock_TSD, I have the same problem with a Taichi RX5700XT, when i opened polychrome rgb, the program start to flash something, after that the polychorme RGB doesn´detect my card and the RGB doesn´t work anymore, can you help me please? I´m Desperate...
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Post Options Post Options   Thanks (1) Thanks(1)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 24 Dec 2020 at 5:49pm
Dear SithSlayer96,

Thank you for choosing ASRock.
Please refer to the steps to re-flash the LED FW.
1. Only install one graphics card and boot up the system.
2. Download the FW update tool from the following link.
https://download.asrock.com/TSD/Desktop/RGBFW/VGA_FW_Taichi.zip
3. Unzip the file to the C driver.
4. Run the CMD as administrator.
5. Go to the VGA_FW_Taichi folder by enter the following command.
cd C:\VGA_FW_Taichi
6. Enter the following command to start the FW update process.
Update_RX5700_XT_Taichi.cmd
7. Change another graphics card and repeat the update process.
8. After update all three graphics cards FW, please download the latest Polychrome SYNC from the following link.
https://download.asrock.com/Utility/RGB/PolychromeSYNC(v1.0.14).zip

Thank you!
Yours truly,
ASRock TSD
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SithSlayer96 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SithSlayer96 Quote  Post ReplyReply Direct Link To This Post Posted: 24 Dec 2020 at 8:30pm
I doWnload the Tool and i Try to Reflash it... But when i do it, the CMD shows this message


I dont Know what to do right now...

I need another tool that force the flash or something like that... or maybe with an EEPROM Programmer
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Post Options Post Options   Thanks (0) Thanks(0)   Quote SithSlayer96 Quote  Post ReplyReply Direct Link To This Post Posted: 25 Dec 2020 at 1:22am
Actually, i should add the RGB is not ON, the "LED" switch it´s in ON position, but, the leds are not blinking or are ON, they´re always OFF, i update the OC BIOS and Silent BIOS without luck of fix that RGB Problem
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