Windows 10 Update Failures

netjrb wrote: Hi, I have an ASRock Z170 Extreme7+ motherboard and installed Windows 10 Pro. Getting these update failures from Windows 10:     Failed to install 100 Series/C230 Series Chipset Family Thermal Subsystem - A131   Failed to install 100 Series/C230 Series Chipset Family PMC - A121   Are these errors normal?   Also can't install the Intel Lan Driver from ASRocks website.  When I try to install it my system hangs.  Found I could install the driver if I did it manually thru device manager.  Again is the normal?   Appreciate any help

I'm not sure I understand. Are you seeing these messages from Windows Update shortly after you installed Win 10 Pro as a new, fresh installation? Or did this occur after a Win 10 upgrade installation from an existing Windows installation?

Are these Event Log or other Windows log entries, or... ?

Either way, those are not normal events. I've installed Win 10 many times and never saw those messages or errors, depending upon the source.

What software and drivers from the board's disk or the Win 10 download page for your board, have you installed yourself?

Those messages might be caused because the INF/Chipset files were not installed, and Win Update cannot identify your platform correctly.

Was the Intel Management Engine software installed?

The Intel network driver installation problem is semi-normal, in that Win 10 has caused problems with the Intel network drivers. That is, in general Win 10 and the Intel network drivers have various issues, including some features not working at all.

When you ran the Intel network driver installation program, do you recall a screen that displayed four components of the software that could be installed? There was a check box next to each component that could be installed, all of them checked. One is the "Powershell" component, which I don't suggest installing, as it can cause problems and changes what features are available in the Device Manager entry for the Intel network chip.

Then again, the hang might be related to the software I mentioned above not being installed.

parsec wrote: I'm not sure I understand. Are you seeing these messages from Windows Update shortly after you installed Win 10 Pro as a new, fresh installation? Or did this occur after a Win 10 upgrade installation from an existing Windows installation? Are these Event Log or other Windows log entries, or... ? Either way, those are not normal events. I've installed Win 10 many times and never saw those messages or errors, depending upon the source. What software and drivers from the board's disk or the Win 10 download page for your board, have you installed yourself? Those messages might be caused because the INF/Chipset files were not installed, and Win Update cannot identify your platform correctly. Was the Intel Management Engine software installed?

Which Lan device is causing problems ?

Is it the Intel I219V or Intel I211AT, or is it both ?

Personally, I would uninstall the Intel I219V & Intel I211AT devices in device manager, including removal of the drivers, when the option is available during uninstall of the devices.

Then I would download http://downloadcenter.intel.com/download/22283/Intel-Ethernet-Connections-CD (version 20.7 is now latest), unzip, execute Autorun.exe and select "Install drivers and software".

Only install drivers and don't select the other options like Proset etc., just like Parsec described earlier.

Also check your settings for Windows Update to Automatically download drivers for devices (control panel>devices and printers>"rightclick" your system>device installation settings)

BTW, personally I don't use the ASRock APP_Shop, for updating my system, because it fucked up my system once, when it tried to update the UEFI and got stuck in a loop updating it..... Also the LAN driver offered via the APP_Shop is outdated, compared to the Intel latest released driver.

For my mainboard, there is also something wrong with the inf. files offered by ASRock. Because when I uninstall everything from my Intel I219-V and re-install the inf files, WindowsUpdate doesn't recognise the LAN adapter and the only option to get the device identified, is by installing the LAN driverpackage from ASRock or better the package from Intel..., but that is something for another topic

PS: a very usefull and safe tool to use for cleaning up device manager from removed devices or not in use anymore, in your system : http://www.uwe-sieber.de/misc_tool_e.html#devicecleanup

Edit: Inf. files issue and device cleanup tool info


Edited by Montoya - 27 Feb 2016 at 3:19pm