960GM VGS3 FX Dual Channel Issue |
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laheyandbobandy
Newbie Joined: 23 Mar 2016 Status: Offline Points: 8 |
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I ran memtest on each individual stick. Both sticks passed. I have not run them both together. I will do that soon.
My system specs: FX- 6300. R9 380, EVGA 500 Watt, Windows 10 64 bit. The exact kit is F3-14900 SL9D-8GBXL DDR3 1866 CL9-10-9-28 (1.50 v). Using the link parsec provided does not show my mobo in the QVL. Explain what this means. Does it mean that the memory and the mobo have not been tested or does it mean that they are not compatible? Keep in mind that both sticks are fully recognized in BIOS and they both work fine as a single stick in the system. I don't have any kind of errors or BSODs when running an individual stick. By default the BIOS wants to run the stick at 1333. I have tried that and also tried manually changing it to 1866 in the BIOS. The sticks run fine individually at 1866. I have used this mobo before with another brand. 1X4gb of SuperTalent 1333. This stick is like the others. The OS will only load in the A1 slot and not in the B1 slot. I did not purchase the board new. I got it as part of a full system purchase from a friend. I emailed ASRock direclty. Here is my message and below will be there response. My Message: »Problem Description I
cannot get the mobo into dual-channel for RAM. The RAM is G. Skill
Ripjaws X (F3-14900CL9D-8GBXL DDR3 1866 CL9-10-9-28, made in 2013) Bios
recognizes that there are two sticks in the slots but it won't get out
of single-channel. CPU-Z also verifies that the set is in
single-channel. Here is ASRocks response: Hi XXXXX, Thank you for contacting ASRock support. How long you having the board? Please turn the power off, clear the CMOS. Load the BIOS setting default. Install 2 x memory on A1 and B1 or A2 and B2. Enter BIOS, Main to check whether shown Dual Channel memory mode. If not, it could be either mainboard, memory and/ or CPU causing the issue.
Note: The CPU has memory controller built in and if its malfunctioned that possible shown single channel mode.
· Disconnect the two power supplies sources from the main board. (24 Pins and 4 or 8 Pins) cables. · Pull the Battery out from its battery Socket. · Short the 2 pins CLRCMOS jumper from position 1~2 to 2~3 for about 5 minutes and then short back to 1-2 position · Finally reverse all steps above. Thank you ASRock America Support Team Edited by laheyandbobandy - 25 Mar 2016 at 3:41am |
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parsec
Moderator Group Joined: 04 May 2015 Location: USA Status: Offline Points: 4996 |
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What processor are you using? Only some processors are compatible with 1866 and 1600 speed memory when used in this board.
What speed is the memory running at by default? Have you ever used this board before with different memory? Is the board new? Are either of these the memory model you have: http://gskill.com/en/finder?cat=31&prop_3=1866MHz&prop_4=0&prop_1=0&series=264&prop_14=DDR3&prop_2=8GB+%284GBx2%29&prop_6=Dual+Channel+kit If so, check the QVL list provided by G.SKILL. I don't see any 960 chipset boards listed. |
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wardog
Moderator Group Joined: 15 Jul 2015 Status: Offline Points: 6447 |
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OP, what is the 8GB(2x4GB) Kit number of these sticks?
In the meantime remain flashed to 1.40 as it is the latest and follow Xaltars advice of testing the sticks individually. |
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Xaltar
Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 22793 |
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I would run memtest on each stick individually then both together to rule out bad memory. By the symptoms it may simply be a case of the RAM not being supported by the board. You can try getting in touch with Tech Support directly but I would test the RAM with memtest first.
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laheyandbobandy
Newbie Joined: 23 Mar 2016 Status: Offline Points: 8 |
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I recently purchased 2X4GB Ripjaws X 1866 CL9-10-9-28. I purchased them used from a message board.
My motherboard will not accept them in dual-channel. The BIOS identifies both sticks but will only allocate 4GB for use. CPU-Z also shows that they are in single-channel. They appear to be from the same kit as the stick numbers are sequential. ASRock's website does not have them listed as approved on their list. Although, the list looks fairly old and may not have been updated. Is this most likely the issue? I originally had bios 1.2 and updated to 1.4. This did nothing for the problem. This mobo only has 2 memory slots which are A1 and B1. I tried switching the slots and that did nothing. As a side note, if I am using a single stick of ram I can only use the A1 memory slot. If I try to use B1 the OS will not boot. Is this specific to this board or could the B1 memory slot be bad. I could not find any info in the mobo manual that said anything about how their memory slots work. Also tried to reset CMOS and that didn't help. Manually changing frequency and timings in mobo did not work. Any advice? Thank you. |
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