Z170 Extreme7+ Shut Down Problem |
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blazeaglory
Newbie Joined: 24 Sep 2017 Status: Offline Points: 2 |
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Posted: 24 Sep 2017 at 11:36pm |
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OK...I sat and waited for 5 MINUTES and it finally restarted.
So, its not NOT shutting down or restarting, its just taking 5 minutes... Any suggestions or should I go start a new thread? EDIT: Strange thing. Regardless of shutdown/restart, it will wait 3 to 5 minutes then restart. EDIT EDIT: Im currently re-flashing BIOS with the latest. I will update if it works EDIT EDIT EDIT: Didnt work
Edited by blazeaglory - 25 Sep 2017 at 1:59am |
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blazeaglory
Newbie Joined: 24 Sep 2017 Status: Offline Points: 2 |
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Hello all! sorry to resurrect this thread but Im having this same exact issue with:
Windows 10 Asrock Extreme9 Z97 16GB RAM XMP to 2400 (used for a year in my old ASUS with zero issues) i5 4690k OC to 4.6ghz Everything runs GREAT but upon shutdown, sleep, or restart it seems everything shuts down but doesnt "turn off". Pressing the corresponding button (ie: power, restart) does what it is supposed to do. But if not pressed, computer just sits as if its a second away from shutting down/restarting. NO CODES! I dont think its a RAM thing because my RAM was working fine, maybe a BIOS issues with this motherboard? Im using DDR3 RAM. Thank You!
Edited by blazeaglory - 24 Sep 2017 at 11:10pm |
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AMGala
Newbie Joined: 08 Apr 2016 Status: Offline Points: 12 |
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Thank you again for the detailed reply. I hope this thread becomes very helpful for other people who may run into similar issues, and your explanations certainly make things easier to understand.
I apologize for perhaps not explaining this properly earlier. I basically faced different issues when running my old ram at the default 2133 MHz, and when trying to run it with XMP enabled. RAM @ Default Settings: The computer would POST "properly" when I turned it on and it booted Windows. Upon initiating Shutdown in Windows, sometimes, Windows would shut down, and then the motherboard would shut off after 10-15 seconds of displaying "00" on Dr. Debug. The other times, however, Windows would still shut down, but then the motherboard would remained powered on and "frozen" with the "00" Dr. Debug code. It would not go back into Windows. Holding down my power button did nothing. I had to power cycle by flipping my PSU switch, and only then could I turn the computer back on and enter Windows again. RAM @ XMP Settings: The computer would POST "properly" when I turned it on and it booted Windows. Upon Windows shut down, I would have the issue of the board being stuck on with "00". Basically, the "00" code would not show when Windows was active, only during initial POST and then after Windows had shut down. Also, to answer one of your questions, when I load the UEFI, the codes I see are A2->A9->A6, where it sits until I exit the UEFI.
Here is a picture of my UEFI main screen, showing the version info: Here is a picture of my Tools screen, where I don't seem to have the Dehumidifier function: I know it may be silly to worry about a feature that I mostly likely won't ever use, but just the fact that it's missing makes me wonder if there is something wrong with my board. Maybe I should just contact ASRock and see what they say.
I read up more about this after reading your post, and I agree that I shouldn't worry so much about the NAND lifetime. I'm going to enable Hibernate and see if Fast Startup works for me.
Edited by AMGala - 03 May 2016 at 9:03pm |
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parsec
Moderator Group Joined: 04 May 2015 Location: USA Status: Offline Points: 4996 |
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Great, great, great, sooo glad you figured this out!
DDR4 memory is becoming a nightmare, the crazy problems it seems to cause! I have never heard of such things with DDR3 memory. I still think Win 10 is related to this somehow, but hardware (DDR4) is a contributing factor. About the Dr. Debug codes... let's remember what those are. They are POST codes, Power On Self Test, a set of hardware verification tests that ONLY occurs when a PC starts after a shutdown or restart, before the OS booting process begins. Each test that occurs during POST has a corresponding code. That code is displayed on the Dr. Debug display while it is running. The codes are NOT error codes in the usual sense. The appearance of a POST code does NOT indicate a problem UNLESS a POST sub-process/test fails, then the code for that sub-process/test remains displayed to give us a clue about what failed. POST then stops, and the PC will not attempt to boot since POST did not complete successfully. A POST code displayed under any other circumstance is an undefined situation. Seeing a POST code, and then another, and another, etc, only means the POST sub-process identified by each code completed successfully, and moved on to the next. The codes do not indicate that a POST process failed every time we see one, or that some type of error occurred. When the non-shutdown, no POST or OS boot situation you had occurs, the PC never went through the POST process, or the boot process, right? It never shutdown, and just goes right back to a booted OS desktop. Therefore I cannot take anything shown on the Dr. Debug display seriously in the non-shutdown, no POST or OS boot, back to the desktop situation. Code 00 is a CPU failure of some kind. If the CPU failed, how can the OS be running? That code happens to correspond to the first test done by POST, so the display might simply have it ready for a POST process to occur. How the Dr. Debug display functions during a non POST process situation, I don't understand. But as long as the POST process is not happening, anything displayed on Dr. Debug when the POST process is clearly not happening is meaningless. Plus the OS kept running, so nothing went wrong besides the shutdown failure, which is not related to POST at all. I don't know what is shown on the Dr. Debug display on my PC when it shuts down. Frankly I'm not watching it, since there is no reason to do so. Since POST was not happening, and my PC shutdown correctly, any spurious, random POST codes that appear on the display are meaningless. If you go into the UEFI/BIOS, what do you see on the display? A4, A6, or Ax? Those are the last POST codes displayed Yes, my board has the Dehumidifier function, which I don't use, and is disabled. It's in the Tools screen. I see what happened to your Hibernate option now, you removed it via non-conventional means (meaning outside of normal Windows operations) with the Samsung Magician software. That seems to do a Windows Registry edit that causes the option to be completely removed. While both Hibernate and Fast Startup depend upon a file written to the OS drive to work, the Fast Startup file is smaller and different than the Hibernate file. The only time a Hibernate file is created is if you specifically select Hibernate instead of Sleep or Shutdown. I'm long past the "wear out the SSD with too many writes" paranoia, and don't bother to do any of those kind of SSD write reduction tweaks anymore. If a drive of any kind can't be used without babying it, it's not worth using. The irony of "knowing" when NAND memory will wear out (any SSD ever endurance tested surpassed its NAND specs and Total Bytes Written specs by such a large margin it was amazing) created the concern for its lifetime. Meanwhile HDDs never provide a specification similar to NAND for the magnetic media it uses. So while HDD media lifetime is unknown, we worry about SSD NAND lifetime? The Magician software and its various options for configuring the SSD environment are kinda funny, some of them contradict what the others say. Each option plays to the audience that chose it. |
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AMGala
Newbie Joined: 08 Apr 2016 Status: Offline Points: 12 |
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I finally received and installed my new RAM and...problem solved! I have installed them in A2/B2 and I'm able to run them with the XMP profile enabled without any issues. My system now shuts down as I would expect. It quickly shows a "05" and then "00" on Dr. Debug for a split second each and then shuts down.
Thank you again for your troubleshooting suggestions. Some pending questions/topics: 1) When you shut your computer off, does it just instantly turn off without displaying any Dr. Debug code? 2) Does your BIOS have the option/setting for the dehumidifier function? 3) Regarding Fast Startup - My OS HDD is a Samsung SSD. The Samsung Magician software allows me to disable the hibernate function, which helps increase SSD longevity because it prevents writing the large hibernate file onto the drive. As stated here - http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10-a.html - Fast Startup requires that hibernate be enabled to function. Since I have disabled hibernate, Fast Startup (as well as Hibernate) are no longer options in my power settings: I hope that explains it!
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AMGala
Newbie Joined: 08 Apr 2016 Status: Offline Points: 12 |
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Thank you, parsec. When you shut your computer off, does it just instantly turn off without displaying any Dr. Debug code? One other thing I noticed after re-watching the video I posted of my computer shutting down is that before displaying the "00" code, it briefly displays a code of "05" which is for "OEM initialization prior to microcode loading". Doing a separate search on that yields a lot of posts across the web of people who have faced this issue, and they usually face the issue of the computer not shutting off and keeping the fans running. Some people were able to fix their issue by clearing CMOS, and others were not able to fix it at all after trying multiple things and eventually had to RMA the motherboard. With regards to Fast Startup, I'll post a screenshot of my options once I get back my replacement RAM and can boot the computer. The memory that you linked is what I have, except in black - http://www.newegg.com/Product/Product.aspx?Item=N82E16820233852. I see where you saw that the XMP profile may be optimized for X99 and not Z170, but I think that product description just hasn't been updated on Newegg because I searched for the same RAM set on Corsair's site and it says that it should work with both X99 and 100 series chipsets (http://www.corsair.com/en-us/vengeance-lpx-16gb-2x8gb-ddr4-dram-3000mhz-c15-memory-kit-black-cmk16gx4m2b3000c15):
When I get my new RAM, I'll make sure to install them in A2 & B2 and post my findings. One separate question, does your BIOS have the option/setting for the dehumidifier function?
Edited by AMGala - 23 Apr 2016 at 2:27am |
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parsec
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The 00 Dr Debug code is just the first test that occurs in the POST process, a test of the CPU. If the CPU was broken or one was not inserted in the board, the resulting code displayed would be 00.
In your case, the 00 code shown during shutdown is not related to anything besides the display being on (for some reason), and the first code is shown while the display is waiting for the POST process to begin. Whatever controls this display cannot know if the PC is shutting down or restarting, so the first code is displayed, 00. At least that is my analysis of how and why this display is acting. I do not believe it has any significance. I don't understand what you mean about being unable to disable the Windows Fast startup feature because Hibernate is not enabled. For example, this is my configuration of that screen on another PC: You must click Change settings that are currently unavailable, but it can be done. Is this option still enabled? Your memory causing the inability to shutdown seems really strange, but there is so much going on behind the scenes with PCs, I would never say nothing is impossible with PCs. Speaking of your memory, is this it: http://www.newegg.com/Product/Product.aspx?Item=N82E16820233863 If so, the XMP profile may be optimized for X99 systems, rather than Z170. That means manual setting of the VCCSA and VCCIO voltages might be required. Unless your memory is a double sided (DS) design, when using two DIMMs you should use the A2 and B2 slots. |
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AMGala
Newbie Joined: 08 Apr 2016 Status: Offline Points: 12 |
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Update: 1) I first tried disabling WOL for both ethernet ports and...the system seemingly shut down properly! Success! That is, until I tried turning the system on and off again to confirm it was fixed, and it reverted back to the original issue. 2) I then checked the power switch wire, which looked to be installed correctly. But just to be sure, I removed the power switch wire from the mobo header and re-installed it after flipping it 180 degrees. I still faced the issue. Also, the issue occurred both when shutting down the system by pressing the power button, as well as when initiating shut down from the Windows menu, so perhaps this alone would rule out the power switch? In any case, it didn't seem to be the cause of the issue. 3) I then tried to reset the CMOS by moving the jumper and removing the battery, as you suggested. Upon rebooting the system (after installing the battery and moving the jumper back), the system started to post but got stuck when it showed "62" on Dr. Debug. I then reset the CMOS using the reset button, and it loaded to the BIOS screen to enter the date & time. After doing this, I booted the system without changing any other BIOS settings. I then initiated shut down, which it completed after the brief time with the "00" code. I then re-loaded the BIOS and tried to run the system with the XMP profile enabled. It again got stuck with the "00" code and would not shut down. 4) Thinking that this probably meant a RAM issue, I then tried to move the DIMMs from A2-B2 to A1-B1. I still faced the issue when trying to run the XMP profile. 5) I then decided to see what would happen if I ran a single stick of RAM at both stock speed and XMP speed. When I removed the DIMM from B1 and ran only A1, my system would not complete the post process and I never got to the BIOS boot screen. AH HA! I then swapped that DIMM with the other and the system booted fine. I restarted and enabled the XMP profile, booted into Windows, and initiated shut down. It was able to turn off completely (again after the short stall with "00")! I tried to reproduce this, except by pressing the power button to initiate shut down instead of the windows menu. It again shut down completely after the brief stall. I reinstalled the second DIMM back into B1 and tried the same process. It shut down completely when running the RAM at stock speeds, but again produced the issue when running XMP. I am currently using the system with both DIMMS installed running at 2133 MHz. Based on this, I think that the one DIMM is malfunctioning, which is causing my issue. I plan to exchange it and try again. Would you agree that it is most likely the RAM stick? If not, do you have any other suggestions? For what it's worth, I took a video of my computer turning on, getting to the windows log-in screen, and then me initiating shut down by pressing the power button. You can see how the system briefly gets stuck with the "00" code before beeping and shutting off: Edited by AMGala - 14 Apr 2016 at 5:38am |
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AMGala
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Edited by AMGala - 13 Apr 2016 at 10:46pm |
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AMGala
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Thank you for your reply. I am running Win10 Enterprise public (not insider), fully updated. I did a fresh install via DVD using an external DVD drive. I did see the thread on Fast Startup causing issues. I do not have Hibernate enabled, and therefore I don't have any option to enable/disable Fast Startup. I do have the Intel network driver installed. I'll disable WOL and see if it solves the problem before tackling the BIOS suggestions. I'll also double check the power switch polarity, but it is otherwise functioning correctly to power up the system and also to wake the system from sleep. I am using a brand new case, but of course manufacturing defects can and do happen. I'll report back soon.
Edited by AMGala - 13 Apr 2016 at 10:45pm |
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