X570 Phantom Gaming 4 - AMD Ryzen 5700g

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   POST Status Checker issue with CPU/VGA/Boot

I just assembled this PC.  When I turn it on the PSC first lights up w/ VGA/BOOT and after 2 seconds it changes w/ CPU/VGA/BOOT leds all lit up red.  The only led not lit is the DRAM.

The CPU Support list shows that it supports AMD Ryzen 5700G.  There is no mention that out of the box it won't work with the AMD Ryzen 5700G.  What BIOS does this motherboard ship with?  Does it require a BIOS update to support this CPU?  If so, how am I going to be able to do that when it won't POST?

https://imgur.com/a/YjpLNus

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humblepie Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 04 Aug 2022 Status: Offline Points: 90	Post Options Post Reply Quote humblepie Report Post Thanks(0) Quote Reply Topic: X570 Phantom Gaming 4 - AMD Ryzen 5700g Posted: 04 Aug 2022 at 11:45pm
	POST Status Checker issue with CPU/VGA/Boot I just assembled this PC. When I turn it on the PSC first lights up w/ VGA/BOOT and after 2 seconds it changes w/ CPU/VGA/BOOT leds all lit up red. The only led not lit is the DRAM. The CPU Support list shows that it supports AMD Ryzen 5700G. There is no mention that out of the box it won't work with the AMD Ryzen 5700G. What BIOS does this motherboard ship with? Does it require a BIOS update to support this CPU? If so, how am I going to be able to do that when it won't POST? https://imgur.com/a/YjpLNus

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 25073	Post Options Post Reply Quote Xaltar Report Post Thanks(1) Quote Reply Posted: 05 Aug 2022 at 12:27am
	Check what BIOS version you have on your board. There should be a small white sticker on the board itself near the bottom most Ultra M.2 slot in the lower corner of the board. The BIOS version it shipped with should be printed on that sticker. If it is older than P3.90 then you will need a BIOS update to support the 5700g. Edited by Xaltar - 05 Aug 2022 at 12:28am


humblepie Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 04 Aug 2022 Status: Offline Points: 90	Post Options Post Reply Quote humblepie Report Post Thanks(0) Quote Reply Posted: 05 Aug 2022 at 12:32am
	Thanks Xaltar, I see the sticker now & unfortunately it is P3.40. I also now see that ASRock shows requirements for the motherboard on the BIOS download page for the board. I find that a bit deceptive marketing. If there are requirements that the board be flashed this should be displayed prominently on the actual CPU SUPPORT LIST.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 25073	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 05 Aug 2022 at 1:03am
	The problem is that the board was released prior to the Ryzen 5000 series CPUs. It's very much the norm to just update the support list with the required BIOS version next to each CPU model. The confusion comes in when there is sticker on the packaging like "Ryzen 5000 ready" for example which does not extend to the 5000g CPUs that were released later on. ASRock has done a lot to improve their website and information over the years but some things are just problematic given they have no control over CPU launch cycles etc.


VLBSERVERS Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15 May 2023 Status: Offline Points: 35	Post Options Post Reply Quote VLBSERVERS Report Post Thanks(0) Quote Reply Posted: 15 May 2023 at 5:28pm
	I started installing a machine yesterday with the following components! AMD AM4 RYZEN 7 5700G 3.8 to 4.6GHz 20MB 8C16T ASRock X570 Phantom Gaming-ITX/TB3 Noctua NH-U12A chromax.black CPU Cooler Fractal Design Node 804 - Black Corsair RM750e 750W 80 Plus Gold Modular Power Supply 32GB DDR4 3200 MEM RAM (2X16GB) CL16 XPG RGB SPECTRIX WD Ultrastar DC HC310 HUS726T4TALA6L4 P/N: 0B35950 1TB SATA 3 Series 870 EVO SSD 5x Noctua 2000RPM NF-A12x25 4-Pin PWM Fans Noctua NF-A14 PWM 140mm Fan I installed Windows 10 yesterday and all the machine updates except for the BIOS. This morning, I turned on the machine, and only the machine's LEDs lit up, but the fans didn't start, and nothing appeared on the screen. Help Please!