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B550M Steel Lagend not turning on anymore

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Casey View Drop Down
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    Posted: 02 Aug 2023 at 2:12am
Hi.

I'm using a B550M Steel Legend since may and it worked fine. Today I turned it off and tried to turn it back on 1.5h later but nothing happend.

Specs:
* CPU: 5900X
* PSU: BeQuiet Pure Power 11 FM 650W
* RAM: 2x 32GB Mushkin Redline
* GPU: AMD 6650XT

As long as the Mainboard gets power the LEDs are pulsing. When I push the power button nothing happens. No Fan spinning, non of the red status leds light up, no display signal, just nothing, like no button was pressed.

Things I checked
* Switched Power Button for an other Button
* Removed Power and pushed Clear Cmos Button for a couple of seconds
* Unplugged all unecessary cables from the mainboard, only the 2 power cables and power switch connected.
* Checked the board and the PSU (as far as I can see without opening it) for any burn marks or blown condensators but all looks fine. No strange smells.

From my nearly 30 years of building PCs I bet on the mainboard, but I don't have an other PSU on hand to rule out the PSU completly. But from my experience PSUs usually die complete and not partial.

Any other ideas what I could also check?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Casey Quote  Post ReplyReply Direct Link To This Post Posted: 03 Aug 2023 at 2:37am
Today I tried it with a different PSU, same behaviour. I removed everything except the CPU and still nothing. I'm sure now, that is must be the motherboard.

Broken after not even 3 month :(
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Post Options Post Options   Thanks (1) Thanks(1)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 03 Aug 2023 at 5:04am
You can try this:

https://forum.asrock.com/forum_posts.asp?TID=630&title=how-to-clear-cmos-via-battery-removal

If a power safety is stuck on it might clear it and allow the board to power on
again.

Modern PSUs more often than not partially fail these days, either through increasing
ripple or voltage droop as capacitors wear out. PSU manufacturers have done a lot
to mitigate actual blow outs like we used to get, those often caused cascading
damage to other components. As standards and safeties have improved it has become
rare for a quality PSU to suddenly just stop working entirely.

The reason I mention all that is because it can cause power safeties to trigger
on motherboards when ripple exceeds a certain threshold or droop causes voltages
to fall below a certain level. Sometimes these safeties can get "stuck" and even
a new PSU seemingly doesn't solve the issue. Leaving the system disconnected from
power over night after pressing and holding the power button to fully discharge
the capacitors is often all that is needed to revive the board.

If none of that helps, contact the store you bought it from and see if you can
still RMA the board under warranty. If not, contact ASRock and inquire with them:
http://event.asrock.com/tsd.asp

Good luck.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Casey Quote  Post ReplyReply Direct Link To This Post Posted: 03 Aug 2023 at 3:05pm
I unpacked the board (allready packed for shipment to the store) and it now sitting there without a cmos battery und closed clear cmos. I truely hope it works.

Can I start the board without a installed CPU and what should happen in this case?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 03 Aug 2023 at 9:16pm
Most boards require a CPU to power on. Good luck
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Casey Quote  Post ReplyReply Direct Link To This Post Posted: 03 Aug 2023 at 10:17pm
While the Internet said otherwise you are correct. The board needs a CPU to power on.

I had not much hope but removing the cmos battery really helped. I just hope this was a one time problem and it will not happen again.

Thank you.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 04 Aug 2023 at 2:47am
Awesome, glad I could help

It shouldn't be a recurring issue, likely the old PSU tripped a safety. The board
ordinarily should return to normal once a new PSU is installed but sometimes the
safety can get stuck on when the board's capacitors are not fully discharged before
a new PSU is connected. The safeties require the power to be completely drained
from the board before they disengage, it isn't a glitch. Generally the time it
takes to remove a damaged PSU and replace it with a new one is enough time for
this to happen. When it isn't, the steps I listed usually resolve the issue.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Casey Quote  Post ReplyReply Direct Link To This Post Posted: 04 Aug 2023 at 3:57am
The PSU is quite new, from january. It's also the one currently installed now. The other PSU with whom I tested was quite old.

When I first tried to power on the system after the cmos clear I noticed the CPU and DRAM leds were on. I didn't think much about it at the time because I hadn't connected the CPU fan and hadn't installed the DRAM.

Just now I gave it another try before putting it in the case and both leds are still on. CPU Fan is connected and DRAM installed.

It's late here and I will continue tomorrow but I have a bad feeling about it. From searching it looks like the CPU may have died. Would that fit with the tripped safeties?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Casey Quote  Post ReplyReply Direct Link To This Post Posted: 04 Aug 2023 at 3:30pm
Tried the other PSU and connected a speaker to the board. Same behaviour an no beep codes.

CPU looks fine on the outside and no broken pins or burn marks.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Casey Quote  Post ReplyReply Direct Link To This Post Posted: 04 Aug 2023 at 3:50pm
I'm doing a another round of cmos clearing right now, hope that helps.
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