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tcvalley View Drop Down
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    Posted: 16 May 2016 at 9:14pm
Please help!

I built my first computer 4 months ago:
Core i5 4460
ASrock Z97 Extreme 3
Corsair Vengence 16  GB x 2
EVGA GeForce  GTX 970 4 GB
EVGA SuperNova 80 plus Gold 650 W
WD 1TB HDD
Samsung 500 GB SSD

Everything has performed admirably until two days ago we had a storm that knocked out the power and then came on for a second before going back out before I could turn off the PSU.  The cmputer was in sleep mode at the time of the power flux. Since then I have been unable to turn on the computer.
I searched for fixes on the web and found very little. I was able to narrow the problem to the MOBO by using the MOBO bypass tool that came with my PSU. It worked fine after bypassing the MOBO.
I also found some reference  to clearing CMOS using the jumper and then directly shorting the reset switch on the chassis which do nothing. I sent a request to support but no response yet. I rely on this computer for most of my days work.
Can anyone help?

Tom
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Xaltar View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 16 May 2016 at 9:36pm
Unplug the system from the wall for an hour then try it again. Sometimes removing the power connections from the motherboard and reconnecting them also works if disconnecting from the wall didn't help. By the sound of it you triggered a safety feature on the board that has not disengaged, in order for it to disengage you need to allow the board to fully discharge any residual power.

If that does not work then you can try clearing CMOS via this method. Let us know how it goes.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote tcvalley Quote  Post ReplyReply Direct Link To This Post Posted: 16 May 2016 at 9:58pm
Xaltar,
Thank you for your rapid response. I will try all of your suggestions. Where would any residual power come from?
If this does work how can I prevent it from happening again?
When I do power it back up do I need to remove the board and POST it like I did for the original build.
I only have the ATX cable and the CPU cable attached to my PSU do I need to hook up all the connections?
I realize these are a bunch of questions, but I am kind of flying in the dark so to speak.
Before making my choice to buy this board I had read all the reviews I could and the biggest complaint I found was this scenario, but it seemed to be batch related. So I held my breath for the first 29 days hoping that my batch would be a good one and I wouldn't have to RMA it back to NEW EGG.
One last question how is the best way to power off the computer?

Thank you so much.
Tom
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 16 May 2016 at 10:13pm
Ok, the best and most foolproof way to do this is:

1. Disconnect your PC from all power (from the wall)
2. Open up your side panel then remove the 24pin and 8pin power connectors from the board.
3. Leave the system to sit like this for an hour.
4. Reconnect the power connections to the motherboard
5. Plug the system back in
6. Attempt to power the system on again.

I have a Z97 Extreme3 paired with a Pentium G3258 and have encountered this issue once myself and it was resolved in the manor I described above. It isn't inherently a flaw with the board but rather a safety feature to prevent damage when power cycles on and off rapidly. It prevents the system powering on until the board is completely discharged. All modern boards remain powered even when shut down, you can see this when you plug in a network cable to your LAN port or an optical mouse to your system, even when the system is "off" there are still lights on. Unplugging the power from the wall briefly also won't work as the power supply itself has capacitors that hold a residual charge for anywhere up to 10 minutes after power is turned off. Add that to the capacitors on the motherboard and you could be looking at as much as 20mins before the board is completely discharged. An hour is long enough to ensure it is completely discharged. 

I hope this answers all your questions.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote tcvalley Quote  Post ReplyReply Direct Link To This Post Posted: 16 May 2016 at 11:08pm
Thanks again,

I am an amateur radio operator so I knew about the PSU having capacitors large enough to hold a charge but I never expected the mother board to hold one.
My original intent of the question was in normal use how is the best way to power down a computer:
the on and off switch, on the case, the PSU on and off or the surge protector? Also I had forgot about the 8 pin connector.
I am hopeful for a cure.

Tom
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 16 May 2016 at 11:50pm
Generally, unless you have bad power in your area, it is best to just use the regular shut down function of the PC and leave the wall power on. If you have notoriously bad power and are not using a decent UPS it is best to power off at the wall/surge protector after the system is properly shut down. The PSU can be damaged by rippling power/spikes that the surge protector is not able to smooth out. Additionally if you live in a region prone to lightning strikes that actually effect your power it is best to not only turn off but physically unplug your surge protector from the wall as well as any LAN cables that may be vulnerable to lighting strikes.  


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Post Options Post Options   Thanks (0) Thanks(0)   Quote tcvalley Quote  Post ReplyReply Direct Link To This Post Posted: 17 May 2016 at 12:01am
This is great information. After the regular shut down should you off the PSU?
(got abouty 2 more hours before I can try the hopeful solution.)
 It makes great sense that ASRock would put a protection in the board, but I would expect that there should be a more direct way to reset it. If this is the case I will do my best to put a review out there about this and maybe help to clear some the tarnish from AsRock's name that seems to prevail in most of the review sites I have seen.

(Fingers crossed)

Tom


Edited by tcvalley - 17 May 2016 at 12:01am
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 17 May 2016 at 12:03am
Turing off the PSU won't make much if any difference if you are also switching off at the wall/surge protector so just leave it on, the PSU switch is mechanical so turning it off and on all the time just causes unnecessary wear and tear on the switch.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote tcvalley Quote  Post ReplyReply Direct Link To This Post Posted: 17 May 2016 at 2:33am
Sadly the procedure failed. In process of RMA. What constitutes a decent UPS?
Thanks again for your advice and effort.
Tom
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Xaltar Quote  Post ReplyReply Direct Link To This Post Posted: 17 May 2016 at 4:22am
I'm sorry to hear that, sadly, you were affected by a lightning strike so the board being damaged was always a possibility. Good luck with the RMA Wink

Check out this thread on Tom's hardware about choosing the right UPS. 

Edited by Xaltar - 17 May 2016 at 4:23am
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