X99E-itx/ac stuck @ "Processing Crashless feature"

XandrEU wrote: I tried doing an Internet Flash of my X99E-itx/ac which was on 1.40 to the offered 3.10. Unfortunately that failed and eventually got stuck on "Processing Crashless feature..." staying at 0% I have now tried downloading the instant flash files for pretty much all available versions - 1.40, 1.50, 3.10, as well as 3.11a and 3.20 from the Beta Zone - without success either. To give you an idea what I tried: I formatted an USB stick to Fat32 and simply copied the unzipped BIOS file onto the USB, plugged it into one of the USB 2.0 ports on the back and turned the PC on. With the 1.40 (X99EITX1.40) and 1.50 (X99EITX1.50) file, the ASRock screen will show up after which it goes into the "Recovery UEFI V2015" where it shows a progress bar titled "Processing Crashless feature..." that stays at 0% for about 30 minutes after which the computer simply turns off. Trying the same with any of the newer files (X99EITX3.10, X99EITX3.11A, X99EITX3.20) will result in the ASRock screen not even showing up. I'm completely out of ideas at this point and wonder if there's anything I've been doing wrong or if there is another approach I could try.

I'm not sure what happened when you tried the Internet Flash feature, but recently it is now suggested (required?) to insert a USB flash drive into a USB 2.0 port on the board's IO panel. That is done to save a copy of the Instant Flash file that is downloaded, for use if there is a problem during the BIOS update, such as a power loss.

As long as you copied the unzipped BIOS update file to the USB flash drive, it should have worked fine.

How did you manually format the USB flash drive? I never bother to format USB flash drives, I just use them as is out of the box.

If I want to format one as a cleanup operation before using it for a Windows installation, I'll use the Windows diskpart tool in a Command Prompt (Admin) window, like this:

• diskpart
• list disk
  
• select disk x (where x is the number of the USB flash drive)
  
• detail disk (this is to verify that you selected the correct disk before using "clean" below)
• clean
• create partition primary
• format fs=fat32 quick
• active
• assign
• list volume
• exit

Do you have an OC of the CPU and/or memory on that PC? If so, try setting the CPU and memory to stock speeds. An OC might have an instability that interferes with the BIOS update.

Actually, in your case I would go into the BIOS and in the Exit screen click on Load UEFI Defaults. That is to clear up anything that might be causing Instant Flash to fail.

I updated the UEFI/BIOS on my X99 Extreme6/3.1 board using Instant Flash twice this week. I had a sneak peak at the upcoming 3.10 Beta UEFI for this board first, and then updated to the official version yesterday. Both updates were smooth and perfect.

I was bold and tried using a USB 3.0 port on the board's IO panel. I happened to be using a USB 3.0 flash drive too. That worked great, and seemed to go a bit faster than using the USB 2.0 port. As long as Instant Flash recognizes the BIOS update file, it should work fine.

If you are planning on updating to any of the newest 3.xx BIOS versions, keep in mind they add support for Broadwell-E processors. Using any of the Broadwell-E compatible BIOS versions will also require an update to the Intel Management Engine (IME) software, even if you are still using a Haswell-E processor. I suggest doing the IME software update before doing the Broadwell-E compatible BIOS update.

For some reason, I don't see the Intel Management Engine driver ver:11.0.4.1186 file anywhere on your board's download pages. That is the IME version needed for the Broadwell-E BIOS updates. You can get the file on my X99 board's download page. The installation file is the same for Win 7 - Win 10:

http://www.asrock.com/mb/Intel/X99%20Extreme63.1/?cat=Download&os=Win1064

During the BIOS update, the Processing Crashless Feature process should start right away. The progress bar should be changing without any delay. If it doesn't, I would press the Reset button on the PC case, and then don't touch anything, and let the BIOS update recover on its own. Waiting for 30 minutes or even two minutes is a waste of time.

The power button is not a substitute for reset. It is not recommended to power off the system when updating the BIOS, even if there is a hang/freeze. 

Hi, I too was having problems for months trying to update the UEFI/BIOS on an ASRock N3700-ITX Motherboard. After a lot of messing about trying with different versions and methods, I eventually tried disabling the Secure Boot and I think that got it working and I've now successfully updated the UEFI/BIOS. If you have Secure Boot enabled, try disabling it. Just remember to re-enable it once it's updated, before the OS boots, of course.

I tried doing an Internet Flash of my X99E-itx/ac which was on 1.40 to the offered 3.10. Unfortunately that failed and eventually got stuck on "Processing Crashless feature..." staying at 0% I have now tried downloading the instant flash files for pretty much all available versions - 1.40, 1.50, 3.10, as well as 3.11a and 3.20 from the Beta Zone - without success either. To give you an idea what I tried: I formatted an USB stick to Fat32 and simply copied the unzipped BIOS file onto the USB, plugged it into one of the USB 2.0 ports on the back and turned the PC on. With the 1.40 (X99EITX1.40) and 1.50 (X99EITX1.50) file, the ASRock screen will show up after which it goes into the "Recovery UEFI V2015" where it shows a progress bar titled "Processing Crashless feature..." that stays at 0% for about 30 minutes after which the computer simply turns off. Trying the same with any of the newer files (X99EITX3.10, X99EITX3.11A, X99EITX3.20) will result in the ASRock screen not even showing up. I'm completely out of ideas at this point and wonder if there's anything I've been doing wrong or if there is another approach I could try.