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X99X problems with sli

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chosin View Drop Down
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    Posted: 22 Apr 2015 at 11:57pm
Im in a never ending battle with the Evga 970 FTW cards. I've contacted Evga's tech support. They try contacting asrock's. As well known the issues with 970s. I tried both cards single in the top slot. They work fine alright. When SLied they have terrible stuttering, and graphic corruption.
1. reinstalled windows from 8.1
2. clean driver install
3. bios update to 1.8
4. new hdmi cable
5. new bridge/ swapped fingers of the cards
6. unparked all cores
7. down clocked cards
8. PSU swap for another 1k enermax
9. set the pci slots to gen 1-3

any other thoughts? Evga seems to think it could be a mobo issue


Edited by chosin - 23 Apr 2015 at 12:01am
2Evga For The Waste+970 gtHEX'S
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 23 Apr 2015 at 8:06pm
Greetings, this is ASRock Technical Support Department.

Because we don't have GTX 970 to test now, we test GTX980 with SLI enabled, the system can pass all the 3D Mark test and run Call of Duty about 30 mins without stuttering. 
Please refer the picture as below:  

In your case, We recommend you to install one graphics card to PCIE3 slot to verify.
If possible, please install the graphics card to another motherboard to verify.

If any, please contact us, we will help you for further check. 


Kindest Regards,
ASRock TSD

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Post Options Post Options   Thanks (0) Thanks(0)   Quote chosin Quote  Post ReplyReply Direct Link To This Post Posted: 23 Apr 2015 at 9:09pm
Can you install one card to pcie 3 to test without it causing problems with the rest of the system. I don't have another system that is sli capable. Is there a tech support number for me to call? or do i just put a ticket in as a request on the website. Call of duty is not that much of a demanding game in comparison to evolve and shadow of mordor and such. Thank you


Edited by chosin - 23 Apr 2015 at 9:12pm
2Evga For The Waste+970 gtHEX'S
ASRock X99X Killer
Creative Soundblaster Z
G.SKILL Ripjaws 4 series 16GB 4x4GB
DDR4 2400
Intel i7-5820K
Samsung 840
Crucial M100 512gb game drive
OS Win 8.1 64bit
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 24 Apr 2015 at 7:46pm
We have tested Palit Geforce GTX970 with SLI enabled, playing Call of Duty and the graphics shows smoothly.

Please refer the video as below link  :

https://drive.google.com/file/d/0By6uXQzKtvmrVVllZFpITVRBLTQ/view?usp=sharing

 

We offer some suggestions to you for verifying this issue, please refer to the followings to check your system.

1. Please monitor the CPU loading, temperature is any changed when the symptom happens.

2. If possible, please un-install the unnecessary PCIE device and only connect two pcs VGA cards to verify.

3. If possible, please run graphic benchmark i.e. 3D mark to compare the performance between single VGA card and 2 pcs with SLI enabled.

 

And we wish to know the following information to do the further check.

1. Which game or test program do you test with and get the symptom?

2. How often does the symptom happen?

3. How long does the symptom occur during games or program? i.e. it happens after playing games 10 minutes.

4. If possible, please take a video to show the symptom.

Thank you for your cooperation.

 If you?d like to phone my technical support team, please refer to the following information to contact our US Branch TSD for assistance.

ASRock America, Inc.
13848 Magnolia Ave, Chino, CA91710

U.S.A.

Phone: +1-909-590-8308

-----------------------------------------

System config that we test:

MB: X99X Killer BIOS P1.80

CPU: i7-5820K

GPU: Palit Geforece GTX970 with SLI Enabled

RAM: Crucial 4GB DDR4-2133 CT4GDFS8213.8FA1 *3

HDD: WD5000AAKX

OS: Windows 8.1 64bits

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Post Options Post Options   Thanks (0) Thanks(0)   Quote chosin Quote  Post ReplyReply Direct Link To This Post Posted: 24 Apr 2015 at 9:19pm
i will upload a video tonight from grand theft auto 5 tonight. I will add a couple of screen shots of issues i'm having. I will also take some screen shots.

here is one issue i'm having within some games. https://www.youtube.com/watch?v=Ht0_sJF0LqE
If you go into unigine heaven go into free mode i picked the statue as a point of reference i simply spin around it, it hitches so bad for me.
2Evga For The Waste+970 gtHEX'S
ASRock X99X Killer
Creative Soundblaster Z
G.SKILL Ripjaws 4 series 16GB 4x4GB
DDR4 2400
Intel i7-5820K
Samsung 840
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Post Options Post Options   Thanks (0) Thanks(0)   Quote chosin Quote  Post ReplyReply Direct Link To This Post Posted: 25 Apr 2015 at 11:04am
here GTA5 https://youtu.be/f5oP0Z87iqI
2Evga For The Waste+970 gtHEX'S
ASRock X99X Killer
Creative Soundblaster Z
G.SKILL Ripjaws 4 series 16GB 4x4GB
DDR4 2400
Intel i7-5820K
Samsung 840
Crucial M100 512gb game drive
OS Win 8.1 64bit
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Post Options Post Options   Thanks (1) Thanks(1)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 29 Apr 2015 at 8:22pm
We have tested Unigine Heaven, we also can see the stuttering issue after enable Vsync.

However, we tested with single GTX970, the issue persist, so the issue may not related to SLI function. Please refer the video as the link: https://docs.google.com/file/d/0By6uXQzKtvmramowLXBDYUNPbWc/edit

Besides, we also test single GTX970 on another vendor's board and can still see the stuttering issue. Please refer the video as the link: https://www.youtube.com/watch?v=BpqDBj8K0G8

Since the issue happen with two different vendors. After one or two stuttering graphics, we think the issue is related to the test software.

 

Kindest Regards,

ASRock TSD




Edited by ASRock_TSD - 29 Apr 2015 at 8:30pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote chosin Quote  Post ReplyReply Direct Link To This Post Posted: 29 Apr 2015 at 9:18pm
Thanks for testing it out its not really my concern but i see that stutter in games. With one card it seems to be better than with two. But objects in the environment starts to degrade also ( jaggies blurry images) Evolve, shadow of mordor, you can look at GTA5 in the above post.
2Evga For The Waste+970 gtHEX'S
ASRock X99X Killer
Creative Soundblaster Z
G.SKILL Ripjaws 4 series 16GB 4x4GB
DDR4 2400
Intel i7-5820K
Samsung 840
Crucial M100 512gb game drive
OS Win 8.1 64bit
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ASRock_TSD Quote  Post ReplyReply Direct Link To This Post Posted: 05 May 2015 at 3:56pm
After we check your video, the display seems show almost smoothly and the FPS is also stable.
We think the little jaggies blurry image is related to graphics material of GTAV.
We recommend you to Enable the VSync for try.

Kindest Regards,
ASRock TSD



Edited by ASRock_TSD - 05 May 2015 at 5:39pm
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