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Z170 Extreme4 where is my RAM |
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gvenko ![]() Newbie ![]() Joined: 06 Nov 2016 Status: Offline Points: 9 |
![]() ![]() ![]() ![]() ![]() Posted: 06 Nov 2016 at 4:55am |
Hi. I have strange problem: On this MB I have GEIL memory 16GB(8GBx2) PC4-19200 2400Mhz CL16-16-16-36 EVO POTENZA but I needed to install W7 32bit, so expected windows to see about 4GB RAM. In fact Windows see only 2GB and I don't understand why. The shared memory for graphics is set to 32MB (the lowest possible). The CPU is Intel Skylake i3-6100 and there is Silicon Power S70 SSD 2.5" SATA 240GB disk. Any ideas please?
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wardog ![]() Moderator Group ![]() Joined: 15 Jul 2015 Status: Offline Points: 6447 |
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By chance the win 7 you have....???
Windows 7 Starter x86 does only recognize 2GB HERE is the MSDN Win7 link that shows usable/available memory limits on the differing Windows 7 editions. |
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gvenko ![]() Newbie ![]() Joined: 06 Nov 2016 Status: Offline Points: 9 |
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The Windows is 7 Ultimate and its not the first time I install this release. The problem is elsewhere. I think in MB.
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parsec ![]() Moderator Group ![]() ![]() Joined: 04 May 2015 Location: USA Status: Offline Points: 4996 |
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What UEFI/BIOS version do you have in your board now? Your GEIL EVO Potenza (this model, GPR432GB2400C15QC, but a 16GB kit?) as an 8GB DIMM is double sided (DS), which should be used in the A1 and B1 slots. Can you run CPU-Z to check if your memory is running is dual channel mode? This is an example of CPU-Z on an X99 board. On the upper right we can see the number of channels being used, on the upper left we can find the amount of memory being detected: ![]() |
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gvenko ![]() Newbie ![]() Joined: 06 Nov 2016 Status: Offline Points: 9 |
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The memory is installed in A1 and B1 slots and BIOS and memtest86 report dual channel. I will run CPU-Z tomorrow and see the version of BIOS.
p.s. Windows detect 16GB but use only 2GB. |
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wtuppa ![]() Newbie ![]() Joined: 01 Nov 2016 Location: Vienna Status: Offline Points: 23 |
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gvenko ![]() Newbie ![]() Joined: 06 Nov 2016 Status: Offline Points: 9 |
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The problem is not what device is using the available memory. The problem is that available memory is only 2GB and should be 4GB.
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wardog ![]() Moderator Group ![]() Joined: 15 Jul 2015 Status: Offline Points: 6447 |
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gvenko, we're here attempting to assist you. Try and find/take a different tone with us please. You seem defensive and that's never a good tone to attract/invite others here to help.
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gvenko ![]() Newbie ![]() Joined: 06 Nov 2016 Status: Offline Points: 9 |
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I have now the latest ver. 7 BIOS. The ram is GPR416GB2400C16DC (single sided) and I tryed all posible variants - single channel, dual channel, A1+B1, A2+B2 still the same. I tryed with external video card and in that case usable ram is 2,34GB
Edited by gvenko - 07 Nov 2016 at 4:10pm |
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wardog ![]() Moderator Group ![]() Joined: 15 Jul 2015 Status: Offline Points: 6447 |
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