ASRock USB 3.1 Panel Drive Issue

I just built a new X99 PC with 2 Sata Express ports on the MB.  I installed the Asrock USB 3.1 panel that has 1 Type A and 1 Type C USB port but it does not function.  Sata Express is enabled in the Bios and when a Type A or C flash drive is inserted, I get an initial led blink but then nothing happens and no drives show up in Explorer.  I can put the same Type C flash drive in the back panel type C port and it works fine.  A driver was installed upon the first insertion.  Still no function in the Arock front panel.  Sata Express cable is inserted into Sata Express port on MB and a dedicated Sata power connector direct from the power supply is connected and lastly, the USB 2 header (for power only?) is connected.

I just noticed the drivers CD in the box.  However when launched, it brings up a screen with 4 tabs, one being "Drivers" but the list of drivers on the right side of the window never show up.  There's nothing to choose.  No utilities show up either on the "utilities" tab.  I can choose a manual or browse the CD on another tab.

I see no mention of this device on the Asrock web site so no support or drivers can be found.


Edited by BVH - 07 Nov 2016 at 8:04am

I also have an issue with my USB 3.1 front panel, where it wouldnt detect any USB drives connected. It seems that putting the computer in standby/sleep mode messes with the front panel. A reboot of the computer makes USB drives detectable again.

I'm using a z170 extreme 7+ with 3.10C beta BIOS (which fixes RAID M.2 drive half speed after wake issue), I wonder if this BIOS is causing issues or if its a Windows 10 issue? Windows 10 drivers are whatever the default drivers are.

parsec, do you have any issues with your front panel on your MB?

parsec wrote: I don't have it installed currently, my use of three M.2 SSDs in the M.2 slots use all the resources that are needed for the 3.1 front panel. I'll see if I can install it, I use Windows 10. I have no idea if it is the UEFI or Win 10 USB 3.0 driver. In the post just above yours, is a link to an X99 board with the Asmedia USB 3.0/3.1 XHCI Driver ver:1.16.35.1 for Win 10. Given the compatibility list for the 3.1 front panel, I assume this driver can be used on a Z170 system.

I saw that driver, and will try installing it and see what happens. I also see a more recent driver (1.16.41.3) here: http://www.catalog.update.microsoft.com/Search.aspx?q=asmedia
Notice how it specifies Win10 anniversary (which is what I'm running). I'll see what I can figure out.

Well guys, don't know what to tell you, but mine works:



That's a USB 3.1 Flash drive, but it does not have the small USB C connector, just the standard USB A connector. I have the same driver installed that is on the ASRock Fatal1ty X99 Professional Gaming i7 page I linked to above. I've used the MSoft driver in the past, which worked fine.

This USB flash drive was not hot when I removed it after leaving it in the PC for about an hour. In my experience, how hot a flash drive is varies with the model, some get surprisingly hot, others don't. This flash drive "flashed" like crazy when I connected it, since I had several GB of files on it.

My ASRock board has no option for enabling SATA Express. I have it plugged into the SATA Express connector shared with the SATA3_0 and SATA3_1 ports. But that is a Z170 system.

My SATA mode is set to RAID, and the SATA ports being used are those that support RAID. NOT that I'm saying this is needed, it is not. If anything I would think it might screw it up, but it has no affect.

BVH,I see that your board has an option to Enable/Disable an ASMedia USB 3.1 Controller in the Onboard Devices Configuration screen, that must exist in your board. I assume that is for ports on the IO panel. I wonder if this is affecting anything for the ASRock bay? My board Z170 board has three SATA Express ports

I must say that Asus boards have UEFI/BIOS options that I wonder about sometimes. It's almost as if it has an option to enable options that you can finally use to do something. I'm trying to say I wonder if there is an option somewhere in your UEFI that is preventing the 3.1 bay from working.

I also have USB 3.1 ports on my board's IO panel, so I have two entries in Device Manager as you can see. I forgot to ask about your Device Manager entries for the USB 3.1 bay, and your other ASMedia 3.1 ports.

Don't feel bad about not finding the ASMedia 3.1 USB driver. The driver is not on the USB 3.1 Bay information page (seriously ASRock?), and is not on my Z170 Extreme7+ board's page, which includes the bay with the board.   I don't remember where I got it from previously, and just found it on that X99 board's page.

But now I might make you feel bad again. Check the USB driver downloads on your board's Win 10 download page:

https://www.asus.com/us/Motherboards/X99-DELUXE-II/HelpDesk_Download/

Shh, I won't mention there are three versions of this driver on that page...   So who knew it would be the same version, right?

Sorry, I don't know what is wrong with your ASMedia 3.1 bay. Do your ASMedia 3.1 ports work on the IO panel?

parsec, does going to sleep and waking up affect drive detection at all for you? If I go to sleep, and wake up, no drive shows up in windows explorer, but it lights up when connected to the USB3.1 A port. I need to reboot so the drive shows up.

I have no issues at all with the built in 3.1 ports in the back IO panel (extreme 7+)

Also, whats your driver version for the Asmedia 3.1 controller?

Edited by gtharea - 09 Nov 2016 at 5:27am