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sabeltann
Newbie Joined: 19 Feb 2017 Status: Offline Points: 12 |
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Posted: 19 Feb 2017 at 3:36pm |
Hi!
I got this Beebox 7100u kaby lake up and running with windows 10 yesterday, and I installed the ASRock APP Shop, but it does not show any apps/updates: I manually downloaded and installed UEFI 1.60 so I know that there(were) is some updates for this NUC. Please help, this is annoying. |
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Xaltar
Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 24743 |
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Try changing to each server in turn the closing and reopening the app. If that fails completely uninstall it then download and install again.
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sabeltann
Newbie Joined: 19 Feb 2017 Status: Offline Points: 12 |
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I've tried with all of the different servers, restarted the app and tried again, all failed. I also removed the program and installed again, same problem I noticed that when I ie. change to server 3, quit the program and re-open it the server entry is empty: |
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Xaltar
Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 24743 |
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sabeltann
Newbie Joined: 19 Feb 2017 Status: Offline Points: 12 |
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No, just windows 10 and defender., is there a log for the app I can check out? A
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sabeltann
Newbie Joined: 19 Feb 2017 Status: Offline Points: 12 |
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Hi! I found the following config file: C:\Program Files (x86)\ASRock Utility\APP Shop\ServerList.ini With the following list of servers: [PreferServer] URL=http://europe.asrock.com/downloadsite [ServerList] URL0=http://asrock.pc.cdn.bitgravity.com URL1=http://europe.asrock.com/downloadsite URL2=http://asrock.pc.cdn.bitgravity.com URL3=http://asrock.cn/downloadsite When trying to open those addresses in a webbrowser I get: Either this 403 - Forbidden: Access is denied.You do not have permission to view this directory or page using the credentials that you supplied.Or this: 404 - Not FoundI can't be the only one having these issues? or is no one else using this software? Anders |
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parsec
Moderator Group Joined: 04 May 2015 Location: USA Status: Offline Points: 4996 |
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My PC's App Shop software is working fine:
App Shop's content is specific to a PC or mother board, since each system has its own drivers and software. Some things are shared, but what is available in App Shop must be appropriate for the hardware. Not being able to directly access the URLs you found is not surprising for security reasons. We have not seen other problems with App Shop for your PC in the forum, but it is possible there is something wrong with the server entries for your PC. |
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sabeltann
Newbie Joined: 19 Feb 2017 Status: Offline Points: 12 |
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Ok, but is there any logs to check or any manual tests I can do to verify the connection to the servers? This Beebox is on a home-network with basic-setup dhcp, windows 10 installed from scratch, and 4 other computers working fine vs internet, but I've also noticed that the firmware/download/check in UEFI also fails on this Beebox S
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parsec
Moderator Group Joined: 04 May 2015 Location: USA Status: Offline Points: 4996 |
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I found a log of some sort which may give you some clues about what is happening. I can compare it to the entries in my log, but first take a look at yours.
It should be in this folder: C: ProgramData ASRock (long alphanumeric folder name) 90242E9B... The main log file is: AsrAPPShop The other files serve various purposes, but please find an XML document in this folder whose name is the same as your PC, which I assume will be Beebox-S 7200U or Beebox-S 7100U. Open that file (should open in a browser), it is small file, 18K for my mother board. If you don't find any files like the two in bold above, that would explain why you see nothing. Of course something else might be wrong if these files exist. Sorry but must ask, you have installed APP Shop ver:1.0.28? |
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sabeltann
Newbie Joined: 19 Feb 2017 Status: Offline Points: 12 |
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Hi! Thanks for replying, well I found the log all right, and now we are getting somewhere :-) One of the last entries in the log is(I can post the resto of the log if needed): AsrAPPShop 2017-03-19 21:19:21.249: VidDid2: 0x15708086 AsrAPPShop 2017-03-19 21:19:23.564: Run Task: GetServerConfigAndRes Network status: 1 AsrAPPShop 2017-03-19 21:19:28.877: Not support this model AsrAPPShop 2017-03-19 21:19:28.882: Enable UI AsrAPPShop 2017-03-19 21:19:40.182: Run Task: GetServerConfigAndRes Network status: 1 AsrAPPShop 2017-03-19 21:19:46.166: Not support this model AsrAPPShop 2017-03-19 21:19:46.169: Enable UI But there is no xml-file in the folder with the name of the model, there is however one file called asrbrowser.xml ( I searched that one for 7100 no result) Could It be that the Beebox-S 7100U is not supported by the AppShop? Yes its the APP Shop 1.0.28 I've installed |
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