ASRock.com Homepage
Forum Home Forum Home > Technical Support > Intel Motherboards
  New Posts New Posts RSS Feed - Computer powers up but won't start (beeps)
  FAQ FAQ  Forum Search Search  Events   Register Register  Login Login

Computer powers up but won't start (beeps)

 Post Reply Post Reply
Author
Message
Rocker View Drop Down
Newbie
Newbie


Joined: 22 Mar 2017
Status: Offline
Points: 5
Post Options Post Options   Thanks (0) Thanks(0)   Quote Rocker Quote  Post ReplyReply Direct Link To This Post Topic: Computer powers up but won't start (beeps)
    Posted: 22 Mar 2017 at 3:19am
I just built a new computer yesterday and I'm having a rather strange issue.  I'll try to post as much detail as possible:

The motherboard is a Z170 Pro4S and I have 16 GB of RAM (2 sticks of 8 GB).  After I was done putting the system together, I powered it on and went into the BIOS.  Everything seemed fine, the CPU, HDD, optical drive, fans, etc. all showed up, except only one of my two memory sticks showed up there.  The RAM brand/model is Corsair Vengeance LED (DDR4-3000), which means the sticks light up.  For what it's worth, both sticks lit up so that's telling me they were at least properly seated and getting power.  So I turned off the computer and tried re-seating the RAM in different slots.  I was using A1 and B1 so I moved them to A2 and B2 and rebooted.  Then I couldn't even get into the BIOS, as I was getting three long beeps upon powering on the system.  Everything else seemed to be running, the video card, fans, hard drive, optical drive, etc.

I tried swapping the sticks, using different slots, I even had to reinstall the CPU fan because it's a bit flimsy, just opening up the RAM slots sometimes causes it to pop out.  Either way, I even reset the CMOS (not that I think it was needed but anyhow) but it made no difference.  Every time I powered up, I got the three long beeps, and almost every time, I get a different combination of: one RAM stick lights up but not the other, neither of them lights up or both of them do.  I'm 99% sure the issue is either the motherboard/memory controller or the RAM itself but I don't have any other computer to test the RAM on since my other system is 8 years old and only accepts DDR2.

Any ideas?
Back to Top
Stefan75 View Drop Down
Newbie
Newbie
Avatar

Joined: 15 Feb 2017
Location: Switzerland
Status: Offline
Points: 80
Post Options Post Options   Thanks (0) Thanks(0)   Quote Stefan75 Quote  Post ReplyReply Direct Link To This Post Posted: 22 Mar 2017 at 6:01am
did you try just one memory?
http://cellarcinema.info
Back to Top
wardog View Drop Down
Moderator Group
Moderator Group


Joined: 15 Jul 2015
Status: Offline
Points: 6447
Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 22 Mar 2017 at 6:53am
By the sound of things I'll say you're not seating the sticks FULLY into their slots.

You should hear 2 clicks when they seat.
Back to Top
parsec View Drop Down
Moderator Group
Moderator Group
Avatar

Joined: 04 May 2015
Location: USA
Status: Offline
Points: 4996
Post Options Post Options   Thanks (0) Thanks(0)   Quote parsec Quote  Post ReplyReply Direct Link To This Post Posted: 22 Mar 2017 at 9:13am
Originally posted by Rocker Rocker wrote:

I just built a new computer yesterday and I'm having a rather strange issue.  I'll try to post as much detail as possible:

The motherboard is a Z170 Pro4S and I have 16 GB of RAM (2 sticks of 8 GB).  After I was done putting the system together, I powered it on and went into the BIOS.  Everything seemed fine, the CPU, HDD, optical drive, fans, etc. all showed up, except only one of my two memory sticks showed up there.  The RAM brand/model is Corsair Vengeance LED (DDR4-3000), which means the sticks light up.  For what it's worth, both sticks lit up so that's telling me they were at least properly seated and getting power.  So I turned off the computer and tried re-seating the RAM in different slots.  I was using A1 and B1 so I moved them to A2 and B2 and rebooted.  Then I couldn't even get into the BIOS, as I was getting three long beeps upon powering on the system.  Everything else seemed to be running, the video card, fans, hard drive, optical drive, etc.

I tried swapping the sticks, using different slots, I even had to reinstall the CPU fan because it's a bit flimsy, just opening up the RAM slots sometimes causes it to pop out.  Either way, I even reset the CMOS (not that I think it was needed but anyhow) but it made no difference.  Every time I powered up, I got the three long beeps, and almost every time, I get a different combination of: one RAM stick lights up but not the other, neither of them lights up or both of them do.  I'm 99% sure the issue is either the motherboard/memory controller or the RAM itself but I don't have any other computer to test the RAM on since my other system is 8 years old and only accepts DDR2.

Any ideas?


The highlighted/underlined part above is not true. Power can be conducted through the tiniest bit of a connection, while transmitting data signals at the extremely high speeds of DDR4 takes perfect, solid connections.

I agree with wardog, that your DIMMs are not seated correctly.

Insert one DIMM and get a flashlight and look at it in the memory slot. Use the edge of the memory slot as a reference edge to be sure the DIMM is fully seated in the slot. Any pattern of dots or lines on the circuit board must be evenly spaced above the edge of the slot. If you can see any part of the gold contacts above the edge of the slot, it is not fully seated.

The locking clips at the ends of the slots should be loose when a DIMM is fully seated. Meaning they will move back and forth a tiny bit, and are really not applying any pressure onto the DIMM. The locking clips should both move into their locked position by themselves when a DIMM is inserted correctly in the slot, no need to push the locking clips into position at all.

DIMMs larger than 4GB, which are usually dual rank, should be used in the A1 and B1 slots first. You saw that yourself when you moved them to the A2 and B2 slots.

The memory controller is part of the CPU itself, and has been that way since 2010 with Intel processors. If the memory controller was bad, then your CPU is defective.

Also, is it the CPU cooler, or the fan on a CPU cooler that moved when you opened the locking tabs?
Back to Top
Rocker View Drop Down
Newbie
Newbie


Joined: 22 Mar 2017
Status: Offline
Points: 5
Post Options Post Options   Thanks (0) Thanks(0)   Quote Rocker Quote  Post ReplyReply Direct Link To This Post Posted: 23 Mar 2017 at 1:47am
Hi guys, thanks for your replies.

Stefan75: Yes, I tried with one RAM stick at a time, with both of them but nothing changed.  I still had the same problem.

parsec: I'd be surprised if the DIMMs weren't seated properly, although nothing would make me happier if that was the problem.  Strangely, the Z170 Pro4S only has one clip, at the top of the slot, to hold the RAM in place.  Every time I inserted the sticks into the slots, I made sure that they clicked and the clips weren't open.  Is it possible that the DIMMs aren't properly seated even if those two conditions are met?

The motherboard's instruction manual mentioned that slots A2 and B2 should be populated first, and then A1 and B1 although I'm not sure if that makes any difference.  Either way, they should at least be detected by the board.  If the memory controller is part of the CPU, then that eliminates the possibility that there's a faulty controller on the motherboard.

To answer your last question, it's the entire fan/heatsink setup that moved when I opened the locking tabs.  The pins holding it in place would sometimes pop out but the fan itself is solidly attached to the heatsink.
Back to Top
Rocker View Drop Down
Newbie
Newbie


Joined: 22 Mar 2017
Status: Offline
Points: 5
Post Options Post Options   Thanks (0) Thanks(0)   Quote Rocker Quote  Post ReplyReply Direct Link To This Post Posted: 23 Mar 2017 at 11:49am
Alright I've got a few updates but it's not good.  I tried re-seating the DIMMs in their sockets, making extra sure that they were properly seated top to bottom.  I powered on the system and, oh joy, no beeps and both RAM sticks were lighting up so I thought they were both OK.  But, wait, of course, something else had to break: now I was getting no video signal.  I tried two different HDMI cables, then both my monitor and my TV, to no avail.  So I removed the video card, put it back in, connected all the cables again and...nothing.  Just a black screen even though everything is powered up and spinning.  On top of that, one of the RAM sticks wasn't lighting up anymore after I fiddled with the card.  I've built quite a few systems in my life but none that give me so much trouble. Cry Unreal...it feels like just touching something, anything, will break it.  If I was wealthier, I'd just throw it out the window and buy completely new parts but that isn't going to happen.  Then again, if I could figure out what's wrong I'd just return it but no logical explanation even makes any sense at this point.  Anyhow, sorry for the rant...somehow I don't want to believe that everything I purchased brand new is DOA.
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Forum Software by Web Wiz Forums® version 12.04
Copyright ©2001-2021 Web Wiz Ltd.

This page was generated in 0.141 seconds.