New Build: Asrock AB350 pro4 - Freezing in Win10

I'm taking the memory back today. i've ordered F4-3200C15D-16GTZKW.  

Pinscher wrote: Hi Folks, I just built my new computer last night with the following: MOBO: Asrock AB350 pro4 RAM: G.SKILL Ripjaws V 16GB - F4-3000C15D-16GVKB CPU: AMD 1600 Aside from doing a clean install of windows 10 home, I've also updated the bios to 2.20. Both before and after the Bios update this new build randomly locks up.  Like a frozen screen, no blue screen, no reboot, just stuck. I?�ve not witnessed this happen in a computer for years... The freeze seems to happen when I?�m downloading or transferring files more often than not. Additionally, my memory will only clock to 2133, and not the prescribed 3000 with either XMP settings or manual configuration. I installed the memory in the 2nd and 4th slot counting away from the CPU. I understand that the QVL list includes a similar memory module, though it?�s not exact.  I just read that D stands for 2 sticks and Q stands for 4.  So would that mean i cannot run at 3000Mhz without 4 sticks of this memory? QVL Listed: F4-3000C15Q-16GRR Used: F4-3000C15D-16GVKB Without getting into the "new platform, issues, etc.." would anyone like to provide some advice as to how I should approach this situation.

"... without getting into platform issues...", sorry I cannot ignore reality. As long as you are aware they exist, particularly with Ryzen memory compatibility, I'll mention as few as possible.

Are you asking in general why you are experiencing freezes, and how to diagnose it? Or do you believe it is memory related?

QVL Listed: F4-3000C15Q-16GRR. That's a Ripjaws 4 model:

http://www.gskill.com/en/product/f4-3000c15q-16grr

Used: F4-3000C15D-16GVKB. That's a Ripjaws 5 model:

http://gskill.com/en/product/f4-3200c16d-16gvkb

The Q and the D are not of significance here. That they are different models is. The Ripjaws 4 model is a quad channel kit designed for Intel X99 boards and HEDT processors that support four channels of memory. No requirement to use four DIMMs.

It is coincidence and luck that the F4-3000C15Q-16GRR model apparently works with Ryzen, but to what degree (speed) I don't know. The F4-3000C15D-16GVKB Ripjaws 5 model is designed for Intel Z170 and Z270 systems.

Also, the Ryzen processor's memory controller's memory dividers do not support a DDR4 memory speed of 3000 according to AMD. The closest supported speed is 2933, which should be used with 3000 speed memory, as is noted in the QVL list.

The XMP profiles with any DDR4 memory designed for Intel systems, as the two models above are, won't work with Ryzen. Setting the timings, speed, and DRAM voltage manually is the correct method.

The best description about using DDR4 memory not designed for a Ryzen system that I've read is this: "... it's a crap-shoot." I agree, given what I have read about one pre-Ryzen DDR4 model working with Ryzen, and other pre-Ryzen models not working with Ryzen. We've seen examples of the "same model" of memory that have different memory chips in them, some Samsung, some Hynix.

As a moderator, I should tell users what will work, which is why I go with the board's QVL list, or what models are recommended by the memory manufacture. G.SKILL suggests the models on this page for your board (sorry for the text link, some URLs fail with the forum's link tool):

http://www.gskill.com/en/configurator?manu=52&chip=2952&model=2990

I've been told I'm wrong to say memory models not included in either list should be avoided, because some people on the Internet have gotten them to work with their Ryzen system. The problem is, other users cannot get the same memory model to work. I can't take that chance with their money and time.

Are you installing all the basic drivers for your board yourself? Such as from the board's disk, or by downloading drivers from your board's Download page?

Windows 10 update will install drivers automatically at any time, video drivers being a good example of that. My video driver was randomly updated while I was writing a forum post. My dual monitor setup suddenly began going dark on both monitors, and only one came back on. The default video driver and Windows Display settings were reset. A video driver installation done by a user always ends with a request to restart the PC. That did not happen when Windows installed a video driver, although it was still needed. I realized what happened and restarted the PC, but who knows what other Windows driver installations will do?

What's most important is to have a stable computer and it's starting to sound as if it wont happen with this motherboard. 

datonyb wrote: Pinscher wrote: datonyb wrote: well hers where it gets confusing yes your right the Q or D designate if the whole part number is a kit  the number directly after will say what the whole kit size is  so d-16 would be a kit of two 8gb sticks and Q-16 would be a kit of four 4gb sticks the confusing part seems a LOT of the qvl's list the part number with a Q as suitable ram but then say to use it in a pair  sometimes they list the software reported ram id code which makes it even harder to find out exactly what stick is was or how to find it for sale to add to this  the best chance of faster ram speeds is just two sticks placed in slot a2 and b2 and that they then also are single sided arrangement eg chips one side only of the stick and that they have samsung ic's also note from memory you cant find any sticks over 8gb that are still single sided Thank you for your thoughtful response, Datonyb. The memory i'm using is single rack, though i don't know if it's Samsung dies. Additionally, the QVL product numbers G skill don't seem to align with actual product numbers.  would you recommend I return this memory and spend an additional $70 CAD to purchase the following kit? http://www.ncix.com/detail/g-skill-trident-z-rgb-16gb-ad-138682.htm This kit is not listed on the QVL, though community folks seem to believe it has Superior compatibility.  i have read a lot about gskill kits and the success and lack of with ryzen i know ripjaws are not the luckiest kit to use at the moment due to immature bios i know ASIDE from qvl lists the tridentz do seem to fair better i also would like to point out that there are many complaints from ryzen builders about the gskill rgb kits failing after a short time i myself have drawn the conclusion that I WOULDNT try to use an rgb kit  (also with a founding that i dont have a windowed case anyway so its a waste of money) after my reseach before buying my parts i decided from what i have read to try the gskill 3200 c15d-16gtz kit this has worked from day one in my taichi but i would have also bought the f4 3200c14d-16 gtz kit if it were not £50 more expensive ,but at the time of writing there is another forum member here who has that kit and cannot get it to work at anything but 2133...........it really makes no sense as it seems to be exactly the same parts on the sticks but with better binned ic's (eg more perfect) yet they wont work on the same board as mine if you want some sort of garrentee the only option is to buy gskill flareX yet i know two ryzen users that cant get them to 3200 either so to answer your question the only part i can stand by as a firm recommendation is to NOT buy the tridentz rgb you linked this is my opinion due to a higher chance of an issue than other choices heres a link to actual owners with actual rams-motherboard combos saying what they made work http://rymem.vraith.com/ you can search by your board to see what other peple fitted

Edited by Pinscher - 21 Apr 2017 at 4:06am

john i told you in the other thread
the latest bios is 1004

it is incorrectly labelled inside the file as 1003
gigabyte is also having the same issue

it would appear amd actually sent them the agesa files version 1004 but still with a digital 1003 signature