Gaming K4 X370 headphone amplifier |
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jed2i
Newbie Joined: 21 Mar 2017 Location: Croatia Status: Offline Points: 10 |
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Posted: 23 Apr 2017 at 4:39pm |
I updated the bios to version 2.1 and i have sound issue When i connect my headphones to Headphone port i get some crackling issue, it did not happen before bios update It happens in game, while listening to music.... i tried 3 different headphones, all behave the same way when i connect my headphones to speaker port (rear) i get no sound crackling and the sound is good. And besides crackling, i experience something like fast volume change.... that also did not happen before bios update Is anybody else experiencing this?
Edited by jed2i - 23 Apr 2017 at 4:44pm |
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MunkeyBalls
Newbie Joined: 05 May 2017 Status: Offline Points: 21 |
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I'm also experiencing very bad crackling (especially noticable when changing the volume slider in windows). I've also got a problem where I just here like a static background noise sometimes (it's like a microphone channel that's constantly open).
I just reinstalled windows and installed the drivers (8004) from the ASRock website to see if it fixes the problem, but it's still here. I didn't have this issue with the 2 Gigabyte AM4 boards I had before this (which had the same audio chip). What was the bios version that used to work for you? I'd like to try it out but can't find it on ASRock support page. I bought this board mainly for its audio chip so I'm willing to try anything before going through yet another RMA on the AM4 platform..
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Superflu
Newbie Joined: 09 May 2017 Status: Offline Points: 4 |
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Hi there! I'm also experiencing the same problem after update to V2.20. :/
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Xaltar
Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 24398 |
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Thanks for the info guys, I will pass this along to Tech Support. If you have not already you can also file a Tech Support ticket yourself:
http://event.asrock.com/tsd.asp In the mean time, I recommend you all try using this method to clear CMOS: http://forum.asrock.com/forum_posts.asp?TID=630&title=how-to-clear-cmos-via-battery-removal And be sure to leave the system disconnected from power with the battery out for at least 1 hour. This should clear the UEFI settings completely and rule out corrupted values. Let us know if it helps.
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MunkeyBalls
Newbie Joined: 05 May 2017 Status: Offline Points: 21 |
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Do you remember which Bios version you were on before this? I'm planning flashing 2.0 tonight to see if it fixes the problem. I think my board shipped with V2.1 installed, and I noticed the problems the first time I booted up the system. And thanks for passing it along Xaltar, I've created a ticket with support and also linked it to this thread.
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MunkeyBalls
Newbie Joined: 05 May 2017 Status: Offline Points: 21 |
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Going back as far as bios 1.70 didn't have any effect on my audio issues. Also the new bios didn't solve the issue.
Tried drivers ASRocked linked to in the support ticket, but same issues. I'm starting to think it might be a hardware issue. Front panel audio has the same issue and sounds like worse quality overall. Last attempt to fix it will be taking out the motherboard from the case and running the mobo outside of the case to rule out interference. After this I will be packing up the third AM4 board that is going back to the shop.. |
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Superflu
Newbie Joined: 09 May 2017 Status: Offline Points: 4 |
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Hi there. I`ve brought the board with v.1.50 and updated later to 1.64 and after to 2.20. On 9 may was released V.2.30, to which I made an instant update. The sound its ok now. The only issue remains those low speeds on m2 ultra - 4k seq with samsung 960 evo. Cheers
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llamuh
Newbie Joined: 28 May 2017 Status: Offline Points: 1 |
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I too am having a ton of crackle in my sound. I have tried different audio sources (as in youtube, twitch, VLC player, Windows Media Player, etc), two sets of speakers and two sets of headphones. I get crackle in both the front and rear jacks. This is a brand new install so a fresh copy of Windows 10. I have tried the Realtek drivers provided by ASRock and the newer Realtek drivers from their own website. I was on BIOS 2.40 as it is the newest but downgraded to 2.30 since the previous person had luck with it. No luck here. I hope someone has a fix so I dont have to return this board!
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CraazyCanuck
Newbie Joined: 30 May 2017 Location: Canada Status: Offline Points: 5 |
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Dido. Same issue with the added bonus of choppy sound in game.
Edit: Not just in game. Any audio has the choppiness or static interruptions. Edited by CraazyCanuck - 30 May 2017 at 10:32pm |
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R5 1600 w/stock cooler
Fatality X370 K4 16gb Corsair Vengeance LPX Evga Supernova G2 Gold 650 Patriot Hellfire 480gb M2 EVGA Geforce 1060 FTW 6gb Phanteks Eclipse P400 Windows 10 64 bit |
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CraazyCanuck
Newbie Joined: 30 May 2017 Location: Canada Status: Offline Points: 5 |
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I removed the realtek audio driver so the system would run the default windows driver and the issue has gone away both for the rear and front audio.
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R5 1600 w/stock cooler
Fatality X370 K4 16gb Corsair Vengeance LPX Evga Supernova G2 Gold 650 Patriot Hellfire 480gb M2 EVGA Geforce 1060 FTW 6gb Phanteks Eclipse P400 Windows 10 64 bit |
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