I've been insulted by ASRock support by mail

Nostradamus wrote: In latim america support, the people who work with you ASRock is insulting other people. This is a copy of the email. You can use google to translate. Name of the Operator: Pablo Medina Support: Este modelo no es para funciones de mining (Bit Coin) ya que no funciona al instalar mas de tres , acerca de el molex es para que haya energia al conectar las tarjetas graficas de AMD Yo: Y quien dijo que tengo tantas placas? Cualquier mother funciona para mining. Placas AMD? Cuántas?  Que mal soporte por favor, pongan gente capacitada. Support: Disculpa si te ofendi ,se te sale lo arrogante , al decir que mal soporte das a demostrar que lo que sabes y deberia de poner gente de tu nivel? , al mencionar mining te puse tambien bit coin para que entendas mejor , ya que es ridiculo hacer mining con una o dos tarjetas graficas ,no se si entendes el concepto de que es mining Yo: Ustedes son de support o se van a meter en mi vida personal? Ya mismo hablo con tus superiores. Y no, no es estúpido. Para minar 256 puede ser, pero otras criptomonedas se gana bastante bien. El que no entiende el concepto de mining sos vos, se supone que estás trabajando para una empresa, no podés responder así a los clientes. Ya veo que te queda poco ahí. Pásame tu nombre completo así te reporto con tus superiores

Google Translate result:

Support: This model is not for mining functions (Bit Coin) since it does not work when installing more than three, about the molex is to have energy when connecting the graphics cards of AMD

Me: And who said I have so many plates? Any mother works for mining. AMD cards? How many?
What a bad support, please put qualified people.

Support: Sorry if I offended you, you get arrogant, saying that poor support give you to prove that what you know and should put people of your level? , Mentioning mining I also put bit coin so you understand better, since it is ridiculous to do mining with one or two graphics cards, I do not know if you understand the concept of mining

Me: Are you supportive or are they going to get into my personal life? I'm talking to your superiors right now. And no, it's not stupid. To mine 256 may be, but other criptomonedas is earned quite well. The one who does not understand the concept of mining sos vos, you are supposed to be working for a company, you can not respond well to customers. I see you have little left. Give me your full name so I'll report it to


Your question to ASRock support is not included in your post. Why not? We don't know what mother board you are using, or exactly what question you asked support to answer. That is suspicious and makes me wonder why you left it out.

The first reply from support does not have any insult in it that I can see. Is his opinion that using more than three card is better for mining an insult to you?

Your reply to the support person, which includes, "What a bad support, please put qualified people.", is an insult to the support person from you.

The second reply from support begins with an apology to you, "Sorry if I offended you...", and then mentions your insult to him, saying you were arrogant, but the rest of that sentence I do not understand. He then explains crypto-currency mining as he believes it should be done. When he then said, "I do not know if you understand the concept of mining", is that an insult to you?

Your reply to that reply from support includes, "Are you supportive or are they going to get into my personal life?". I guess that is about questioning your understanding of mining? That is an insult to your personal life? If it is, I don't understand why. You also insulted the support person two more times in that reply.

It is very common to misunderstand what a person meant in email messages. Or for the reader to see a different meaning in it than what the writer was really saying. You said "...
no, it's not stupid", but the support person never said anything about "stupid".

Your insult to the support person is much more obvious than any insult towards you in my opinion. The support person also apologized to you. He also gave you his name, so is not hiding. He cooperated with your request. This translation might not be good enough to understand everything that was written, but "...
bad support, please put qualified people is easy to understand.

Do you think it is right for you to insult the support person? When you insult them, it is wrong for them to defend themselves? The support person apologized to you after you became angry and after you insulted him for no good reason, in my opinion.

If you did not insult the support person three times, and stayed on your topic instead of just being angry, then you might have a small reason to be upset. But after seeing what you wrote compared what the support person wrote, you have no reason to complain in my opinion.