Mouse not working

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   Hello,
I have bought MB Asrock z170 pro4s and I had a lot of problems with it.
Firstly I updated bios to 7.3 because my processor was not recognized (i5 7400). After this I tried to install windows 7 ultimate but the USB mouse/keyboard are not working. I tried a lot of combinations in bios for USB configuration (USB legacy, PS/2 emulation, etc). Nothing worked and I was forced to buy PS/2 mouse and keyboard.
Finally, using PS/2 keyboard I managed to install windows 7 ultimate but the USB keyboard/mouse are not working. I also tried PS/2 mouse but neither this is working, only PS/2 keyboard is working in windows.

Is there any chance to fix this problem? I am very angry because this is unacceptable.... 

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adrian111111 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 29 Apr 2017 Status: Offline Points: 4	Post Options Post Reply Quote adrian111111 Report Post Thanks(0) Quote Reply Topic: Mouse not working Posted: 29 Apr 2017 at 12:15am
	Hello, I have bought MB Asrock z170 pro4s and I had a lot of problems with it. Firstly I updated bios to 7.3 because my processor was not recognized (i5 7400). After this I tried to install windows 7 ultimate but the USB mouse/keyboard are not working. I tried a lot of combinations in bios for USB configuration (USB legacy, PS/2 emulation, etc). Nothing worked and I was forced to buy PS/2 mouse and keyboard. Finally, using PS/2 keyboard I managed to install windows 7 ultimate but the USB keyboard/mouse are not working. I also tried PS/2 mouse but neither this is working, only PS/2 keyboard is working in windows. Is there any chance to fix this problem? I am very angry because this is unacceptable....

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 30658	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 29 Apr 2017 at 12:50am
	http://www.asrock.com/microsite/win7install/ That is what you need. This issue comes from intel and MS not ASRock, Windows 7 does not support USB 3 natively and 100 series and newer boards do not have USB 2 support. This means you need to use the process described in on the page linked above to install the drivers during the install process.


Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 30658	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 29 Apr 2017 at 12:51am
	On the up side, there is nothing wrong with your board, I have the same board in one of my systems and it works very well


adrian111111 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 29 Apr 2017 Status: Offline Points: 4	Post Options Post Reply Quote adrian111111 Report Post Thanks(0) Quote Reply Posted: 30 Apr 2017 at 9:32pm
	Finally I solved my issue. I installed Windows 7 then I inserted motherboard CD and using only keyboard I managed to install the drivers. After every driver installation Windows restarts then the autorun starts and the next driver is automatically installed and so on till all drivers are installed (including USB 3.0). Hint: when Windows is restarting eject the CD because the Windows is trying to boot from CD. Insert the CD again when desktop is shown.

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 30658	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 30 Apr 2017 at 9:45pm
	Thanks for posting back The link I posted would have avoided having to keyboard navigate (PS2 Keyboard) to install the drivers Either way works though. Enjoy your new build


Marcurios Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26 Jan 2022 Status: Offline Points: 15	Post Options Post Reply Quote Marcurios Report Post Thanks(0) Quote Reply Posted: 26 Jan 2022 at 11:04pm
	Quote "This issue comes from intel and MS not ASRock" I don't see how this is not a ASRock issue to be honest. Since many other motherboards let you install win 7 out of the box with legacy USB. ASRock decided to use a modern chipset (which is understandable and logical), so it's a ASRock decision, that makes it a ASRock issue. For a mobo manufacturer it wouldn't be all that difficult to add a tiny chip so USB would work anyway.