X399 Fatal1ty no WiFi

Sixus wrote: X399 Fatality 1950x Threadripper 4x16gb 3600 TridentZ 1TB M.2 960 EVO EVGA 750 PSU 650Ti EVGA GPU Current Windows 10 OS I'm on my second board with the same WiFi issue. Will not connect whatsoever. Doesn't recognize any network, acts if there is an external WiFi network switch that is disabled. I can flip the WiFi on in network settings. It will be on but not recognize any networks. I updated all drivers with the disc. From my research it may be linked to me using my m.2 as my boot drive? Is there a link between WiFi issues with AMD processors and m.2 malfunction? Thanks in advance

Never heard of using an M.2 SSD causing WiFi issues, if you have links to that information, I'd like to see it. I'm using an M.2 SSD (same as yours) in my ASRock AMD X370 board, which has WiFi like your board, and it works fine. Unless that is supposed to be strictly related to X399 boards.

The WiFi is provided by an Intel WiFi M.2 card that is not permanently connected to the board. It is hidden under the shroud that covers the IO panel on the top left side of the board. I assume both antennas are connected at the IO panel?

Can other PCs connect to your WiFi network in the same location that your X399 PC is in your house?

Did you check the Device Manager entry for the WiFi card, under Network Adapters? Any error codes or is the device working properly? The Advanced option tab allows configurations that might help.

Did you open Network and Sharing Center in Windows, with the WiFi on, and use the Set up a new connection or network option?

The latest Intel WiFi driver can be found on this page:

https://downloadcenter.intel.com/download/27309/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?product=83418



Edited by parsec - 12 Dec 2017 at 11:27am

Here is what I was looking at. Though, I may just pop open my m.2 WiFi. (As you explained it's under the shroud). And try this technique.

https://thecomputerperson.wordpress.com/2016/11/04/how-to-mask-off-the-wifi-power-off-pins-on-m-2-ngff-wireless-cards-the-old-mini-pci-pin-20-trick/

Sixus wrote: Here is what I was looking at. Though, I may just pop open my m.2 WiFi. (As you explained it's under the shroud). And try this technique. https://thecomputerperson.wordpress.com/2016/11/04/how-to-mask-off-the-wifi-power-off-pins-on-m-2-ngff-wireless-cards-the-old-mini-pci-pin-20-trick/

Interesting link and fix. I hope you don't need to resort to such a thing. A few suggestions for you to try and fix your situation.

Device Manager should show the model name of the WiFi adapter when you open the list of devices under Network adapters. What model do you have? My board uses the Intel Dual Band Wireless-AC 3168.

When Network Adapters is open in Device Manager, I have eight WAN Miniport entries. Did you happen to check them to see if they are working properly?

Do you have the Bluetooth driver installed? You'll see at least two Bluetooth entries in the Device Manager entries under Network Adapters. AFAIK the Bluetooth driver is NOT required for the WiFi adapter to operate normally.

Clear the UEFI/BIOS with the boards jumper. Please don't dismiss this as worthless, I recall it worked for someone in the past.

In the UEFI, Advanced\South Bridge Configuration screen, check that the WAN Radio option is set to Enabled. It is Enabled by default. If I set WAN Radio to Disabled in the UEFI/BIOS, when I open the WiFi option from the Network status screen in Windows, WiFi is set to Off. The Device Manager entry for the WiFi device does not indicate if WiFi is set to On or Off in Windows. As soon as I set WiFi to On in Windows, I get a list of WiFi networks.

Open the Windows Power Options, and click Additional power settings to open the Edit Plan Settings screen. Click Change advanced power settings. Find the Wireless Adapter Settings option, click the '+' to reveal Power Saving Mode. Select the Maximum Performance setting, and click Apply.

Open the Device Manager Properties for your wireless adapter card. Open the Power Management tab. Uncheck the Allow the computer to turn off the device to save power option.

Check the Resource tab and see if you find No conflicts in the Conflicting device list.

The Device Manager Advanced tab has many options you can configure for the WiFi adapter. You could go through those options and try changing the default settings to see if that makes a difference. Such as, set Transmit Power to Highest, or set Throughput Booster to Enabled.

In the Details tab you could check the Problem code property (all zeros is false, no problem) or the Has problem entry (mine is <false>). So many property entries, if they are worth anything for debugging.

Finally, you could try and examine the WiFi adapter itself, to see if both antennas wires are connected, or if the adapter is not inserted in its slot correctly.

Greetings, thank you for posting this thread, i had the same issue and tried all the suggestions. I I thought I would post what worked for me in case it helps someone else.