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370 taichi problems
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esten07 View Drop Down
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    Posted: 12 Dec 2017 at 11:16pm
Hello,
My first build, thank you for the help.
Build:
Case- phanteks p400s
Mobo x370 taichi
Gpu Asus rog 1080
Cpu ryzen 7 1700x
Ddr4 flare x 3200

Current updated drives with included cds
- real tech audio from asrock updated

Problems-
-no audio, red x at volume control. Recognizes I plug in headphones but no sound.
-rgb on mobo header not lighting up.
-after win 10 boots and I log in I get a 2 min black screen before I get my home screen.

Thank you

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zlobster View Drop Down
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Joined: 02 Sep 2017
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Points: 403 		Post Options Post Options   Thanks (0) Thanks(0)   Quote zlobster Quote  Post ReplyReply Direct Link To This Post Posted: 13 Dec 2017 at 3:41am
My suggestions in precise order:

- use DOS UEFI flash method
- do a CMOS clear after the UEFI flash (don't change anything after clearing)
- check if your FlareX are in the right slots
- boot Ubuntu (or a favorite distro) from USB
- check if there is a sound in Ubuntu
- fresh install of Win 10 1703 (not newer, newer are not too well for AMD for now)
- after the fresh install you SHOULD have SOME audio

If you don't have ANY audio/sound in Ubuntu or the fresh Win install after following my steps, I'd suggest you RMA the board.

Keep us posted!

P.S. Did you check if other device can drive your sound system, e.g. your phone or your laptop?
1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB
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MisterJ View Drop Down
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Joined: 19 Apr 2017
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Points: 1097 		Post Options Post Options   Thanks (0) Thanks(0)   Quote MisterJ Quote  Post ReplyReply Direct Link To This Post Posted: 13 Dec 2017 at 4:40am
osten07, please use Instant Flash from the BIOS to update you BIOS.  First hit F9 then F10, then back into BIOS to update.  F9 and F10 after flash and re-boot is also a good idea.  We need more information on your system specifications.  Please post them in your signature as I have, including BIOS and W10 versions.  W10 version 1709 works just fine, I am running it on this machine and a X370 without problem.  If you are using the HD audio, make sure it is enabled in the front panel of the BIOS.  Using CDs with a build is not a good idea - almost always way down level.  Get most drivers from ASRock site but please get your Chip Set drivers here: http://support.amd.com/en-us/download
Enjoy, John.
Fat1 X399 Pro Gaming, TR 1950X, RAID0 3xSamsung SSD 960 EVO, G.SKILL FlareX F4-3200C14Q-32GFX, Win 10 x64 Pro, Enermx Platimax 850, Enermx Liqtech TR4 CPU Cooler, Radeon RX580, BIOS 2.00, 2xHDDs WD
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esten07 View Drop Down
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Points: 8 		Post Options Post Options   Thanks (0) Thanks(0)   Quote esten07 Quote  Post ReplyReply Direct Link To This Post Posted: 13 Dec 2017 at 7:25am
Originally posted by zlobster zlobster wrote:

[URL=][/URL]My suggestions in precise order:

- use DOS UEFI flash method
- do a CMOS clear after the UEFI flash (don't change anything after clearing)
- check if your FlareX are in the right slots
- boot Ubuntu (or a favorite distro) from USB
- check if there is a sound in Ubuntu
- fresh install of Win 10 1703 (not newer, newer are not too well for AMD for now)
- after the fresh install you SHOULD have SOME audio

If you don't have ANY audio/sound in Ubuntu or the fresh Win install after following my steps, I'd suggest you RMA the board.

Keep us posted!

P.S. Did you check if other device can drive your sound system, e.g. your phone or your laptop?


What spots should the flare x be in? I have 4 add lots. That's about all I'm capable of doing with my current knowledge. I'm worried about screwing something up.
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datonyb View Drop Down
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Points: 3139 		Post Options Post Options   Thanks (1) Thanks(1)   Quote datonyb Quote  Post ReplyReply Direct Link To This Post Posted: 14 Dec 2017 at 2:27am
slot a2 and slot b2
[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold
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zlobster View Drop Down
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Points: 403 		Post Options Post Options   Thanks (0) Thanks(0)   Quote zlobster Quote  Post ReplyReply Direct Link To This Post Posted: 14 Dec 2017 at 2:50am
Originally posted by datonyb datonyb wrote:

slot a2 and slot b2


What he said. Or to make it even more simple - CPU _ X _ X

_ - no RAM here
X - RAM goes here

Check the manual if still unsure.

EDIT: I'm yet to see a case where improper RAM placement disables the audio. What about the rest of the suggestions? Did you try them?


Edited by zlobster - 14 Dec 2017 at 2:52am
1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB
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datonyb View Drop Down
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Points: 3139 		Post Options Post Options   Thanks (0) Thanks(0)   Quote datonyb Quote  Post ReplyReply Direct Link To This Post Posted: 14 Dec 2017 at 2:59am
in my case the audio issues were down to windows/realtek

solved by messing around with the windows based realtek software/utility

it auto set the outputs incorrectly i had to manually switch outputs
[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold
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zlobster View Drop Down
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Points: 403 		Post Options Post Options   Thanks (0) Thanks(0)   Quote zlobster Quote  Post ReplyReply Direct Link To This Post Posted: 14 Dec 2017 at 3:04am
Originally posted by datonyb datonyb wrote:

in my case the audio issues were down to windows/realtek

solved by messing around with the windows based realtek software/utility

it auto set the outputs incorrectly i had to manually switch outputs


I've never found any use of this utility. I just go with what 'Update Driver' in Windoze brings me.

I have hooked a few pairs of HIFI headphones and I've never found any difference between Windoze-delivered drivers and the ones from ASRock's site. That's why I'm keeping it tidy with smaller driver/utility footprint.
1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB
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esten07 View Drop Down
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Points: 8 		Post Options Post Options   Thanks (0) Thanks(0)   Quote esten07 Quote  Post ReplyReply Direct Link To This Post Posted: 16 Dec 2017 at 9:59pm
Thank you guys for all the help. I have been working like a dog this week, but I have been reading every reply. I am waiting on verizon to hook up my internet still at the new apartment..my mobile hotspot/tethering isn't allowing me to update my windows. My current OS is WIN 10 PRO Version 10.0.16299 Build 16299. I'll read how to download that specific WIN 1703 version.

The Flare x are in a2/b2

I'll check this BIOS that i currently have now using your guys instructions. Thanks!
x370 Taichi;AMD Ryzen 7 1700x;ASUS STRIX ROG 1080 GTX;3200 FLAREX DDR4; Corsair H60 H20 cooled; WIN 10;Phanteks p400s case
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esten07 View Drop Down
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Points: 8 		Post Options Post Options   Thanks (0) Thanks(0)   Quote esten07 Quote  Post ReplyReply Direct Link To This Post Posted: 16 Dec 2017 at 10:12pm
Bios I found in system info is: BIOS Version/Date - American Megatrends Inc. P3.20, 9/8/2017
SMBIOS Version 3.0
x370 Taichi;AMD Ryzen 7 1700x;ASUS STRIX ROG 1080 GTX;3200 FLAREX DDR4; Corsair H60 H20 cooled; WIN 10;Phanteks p400s case
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