Black screen, no USB working, fans running |
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mihaistaretu
Newbie Joined: 13 Dec 2017 Location: Iowa Status: Offline Points: 3 |
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Posted: 13 Dec 2017 at 1:38pm |
Setup: MOBO: ASRock A320M Pro4 Micro ATX CPU: AMD Ryzen 3 1200 quad-core Memory: 16 GB G.Skill Aegis DDR4-2133 GPU: MSI GTX 1050TI 4GB (dual fan) HDD: Toshiba 500GB 3.5" 7.2k RPM SATA PSU: Corsair CX450 450W 80+ OS: Windows 10 Home So starting about a month ago and becoming more frequent, I've been having my computer screen go black (says it doesn't have a signal, doesn't reconnect when I disconnect/reconnect to the GPU or switch it to MOBO output), keyboard and mouse stop working (both USB), USB bluetooth stops working, USB mic stops working, and ethernet light stops flashing. The computer seems to stay on, as the fans keep running and the power light stays on, not blinking (which it usually does while asleep). The fans will run for at least 24 hours, and only turn off when I hard boot the computer or remove power. It originally only happened when I was playing games, which was likely because I use another computer for most work and only use this computer for gaming. This week, when I started spending more time on the computer to diagnose the problem it started getting these crashes during normal operation, even sometimes with no applications running. By yesterday, the crashes became so frequent that I had difficulty getting through boot and login to even see my desktop. When I did get to my desktop, it would crash within 1-2 minutes. Earlier this week (before the computer became inoperable), I tried testing out some of the components to see if I could find the problem. I thought the GPU could be overheating and causing the black screen, so I monitored heat while running some high graphics games and never saw a temp over 55C. While running through event files I noticed automatic system diagnostics which had supposedly found the HDD and CPU were working fine (at least at the time of the diagnostic). I didn't find any event files which could explain the crashes themselves, although some warning said there was low memory. The HDD is several years old, but has 300+ GB free memory as of right now. I got the HDD in September from a friend who said he's never had problems with it. It was formatted in September when I put it in this PC. All the other parts are new. Any ideas on what might be causing the problem? Any help is appreciated. |
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flv
Newbie Joined: 24 Dec 2017 Status: Offline Points: 13 |
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zlobster
Groupie Joined: 02 Sep 2017 Status: Offline Points: 403 |
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1. update UEFI AND reset CMOS
2. try with all UEFI settings @ default 3. fresh install of Win 10 4. install AMD chipset drivers 5. disable C-states 6. try different PSU 7. check Win 10 error logs to see what errors are you getting before crashes 8. bake a live Linux USB and fiddle around for a few hours to see if you have crashes as well |
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1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB
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flv
Newbie Joined: 24 Dec 2017 Status: Offline Points: 13 |
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Update UEFI to while version? 3.30 is stable or not? How can I update if PC don't start and mobo don't read the USB keys?
When I had downgraded from 4.10 to 3.30 I had already reset settings to default! What's the C-States? I had already changed the PSU, from Delta to EVGA 550W. I will try. Thanks
Edited by flv - 25 Dec 2017 at 1:54am |
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zlobster
Groupie Joined: 02 Sep 2017 Status: Offline Points: 403 |
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1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB
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flv
Newbie Joined: 24 Dec 2017 Status: Offline Points: 13 |
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There is only 3.0 version in DOS format; the Instant Flash aren't OK? Do I need to downgrade to 3.0 DOS? Thanks.
MOBO: ASRock A320M Pro4 Micro ATX CPU: AMD Ryzen 3 1200 quad-core Memory: 8GB DDR4-3200 HyperX Predator HX432C16PB3K2/8 GPU: ATI Radeon HD4350 512Mb 1 fan HDD: SanDisk Plus SSD 120 GB 2,5" Sata III PSU: EVGA 500 W1 80+ WHITE 500W OS: Windows 10 pro 64bit Edited by flv - 25 Dec 2017 at 5:52pm |
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zlobster
Groupie Joined: 02 Sep 2017 Status: Offline Points: 403 |
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Hmm, you're right. Only 3.0 is listed for DOS... I'll open a new forum topic to ask if we can get the latest DOS versions.
Try this: clear the CMOS with the battery taken out; DOS-flash 3.0; restart; clear CMOS again; Instant Flash P3.30. Restart; clear CMOS again; install Win 10 anew. |
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1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB
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flv
Newbie Joined: 24 Dec 2017 Status: Offline Points: 13 |
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zlobster
Groupie Joined: 02 Sep 2017 Status: Offline Points: 403 |
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Best way to reset the CMOS is, with the battery taken out. Then disconnect the PSU power cable (230V or 110V, or whatever it is), move the jumper to CLR, press the PWR_BTN on the chassis for 10s, revert the jumper, put the battery and the PSU cable.
Don't worry for your English here. My Mandarin and Hungarian are still a bit rusty but who cares? :D |
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1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB
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flv
Newbie Joined: 24 Dec 2017 Status: Offline Points: 13 |
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I had clear CMOS with the board reset jumper.
The read USB key problem is disappared; it is the microSD USB reader that don't work. Whit a new USB reader and I new USB data key I haven't problems. I had tested different BIOS version; I still have black screen problem sometimes when I start PC and frequently freeze. I have changed the GPU, I have inserted a Geeforce 210 but with this one I have always black screen. I have tested same GPU with a Intel PC and it works perfectly. The Pro 4 mobo have 2 PCI-E slots; which must I use? Is it indifferent to use one or the other? mihaistaretu which slot PCI-E do you use? Edited by flv - 07 Jan 2018 at 7:21pm |
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