RGB Strip always stay Blue

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   When connecting the LED strips to both LED headers of the AB350 Pro4 motherboard, the LED strips always blue and will not turn off or change color when using "ASRock RGB LED' utility.Please help me, thanks.

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Atheist Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 11 Nov 2017 Status: Offline Points: 16	Post Options Post Reply Quote Atheist Report Post Thanks(0) Quote Reply Topic: RGB Strip always stay Blue Posted: 05 Jan 2018 at 2:14pm
	When connecting the LED strips to both LED headers of the AB350 Pro4 motherboard, the LED strips always blue and will not turn off or change color when using "ASRock RGB LED' utility. Please help me, thanks.

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8862	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 05 Jan 2018 at 2:35pm
	Dear Atheist, Greetings, this is ASRock TSD. We would like to provide two suggestions for verifying. 1. Please re-install the ASRock RGB LED ver:1.0.29 to verify. Step 1. Please remove utility firstly via control panel Step 2. Restart the system and download ASRock RGB LED ver:1.0.29 http://asrock.pc.cdn.bitgravity.com/Utility/Others/RGBLED(v1.0.29).zip Step 3. Re-install the utility 2. Please adjust LED controller under the BIOS. Path: BIOS\Tool\LED Controller Thanks! All the best, ASRock TSD

zlobster Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 02 Sep 2017 Status: Offline Points: 403	Post Options Post Reply Quote zlobster Report Post Thanks(0) Quote Reply Posted: 05 Jan 2018 at 6:29pm
	Blue, you say? I think it may be a troll hack by Intel! BS aside, hope ASRock guys' suggestion helps you.
	1700X ZP-B1 (stock); X370 Taichi (UEFI 3.10); 16GB F4-3200C14-8GFX XMP; 256GB 960 EVO; RX 580 NITRO+ 8GB

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 25953	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 05 Jan 2018 at 7:24pm
	Also make sure your strip is connected properly to the header, I had similar issues with mine at first. It turned out I had it connected upside down then when I corrected it I hadn't pushed it in all the way and it was making poor contact (tough to get to in my build).