Warning, J3455B/J3455-ITX/J4205-ITX BIOS brick !

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wardog

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Posted: 13 Mar 2018 at 1:45pm

This is a User Supported Forum.

Please Contact Tech Support at:
https://event.asrock.com/tsd.asp

Feelgood

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Posted: 13 Mar 2018 at 4:03pm

I wish i read this tread before update. Mine J4205-ITX is bricked also after update to 1.60.

Successfully updated to 1.50 via Windows and than updated to 1.60 via Windows. After reboot the board is dead / bricked. I hope someone can find solution for this.

How can they not test these things before releasing BIOS???

marcolo88

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Posted: 13 Mar 2018 at 4:03pm

I tried too but nothings appened too.

My was update from 1.30 to 1.40

I wrote to tech support.

Stefan75

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Posted: 13 Mar 2018 at 4:06pm

What's the benefit if I contact tech support?

Don't they read their own forum?

My board is dead, it doesn't boot.

The only technical option I can imagine is:

- flash by JTAG ??

- solder another flash chip (8pin chip with P1.10 tag)

The only logical option:

- return to seller (I hope they can send it back to ASRock for a refund)

http://cellarcinema.info

McLeft

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Posted: 13 Mar 2018 at 11:24pm

By they way could anyone share a working BIOS dump for J3455B-itx, please?

McLeft

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Posted: 14 Mar 2018 at 6:20pm

They removed DOS/Windows version of BIOS from their site. Nice.

Tech support answer was:

Contact local dealer, or flash binary (instant flash with programmer).

Edited by McLeft - 14 Mar 2018 at 11:05pm

Envio

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Posted: 15 Mar 2018 at 4:15pm

Dear Customer,

Sorry for any inconvenience this may have caused you.
Thanks for contacting ASRock.
We provide some suggestions to you for verify.
1. Please refer to the user manual to clear CMOS.
2. Install only single stick memory on each DIMM slot by turns(A1/A2).

If still cannot get the post, it may not update the BIOS properly.

Please contact local dealer to help yo flash the BIOS by programmer.

Best Regards,

ASRock TSD

Manics

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Posted: 16 Mar 2018 at 12:49am

Envio, clearly, what you have suggested is not going to work as it is evident from others that BIOS 1.60 has severely damaged the board! Please read the entire thread! I have one such board that is out of warranty but damaged by ASRock's ineptitude. What will you or ASRock do about it? In fact, what shall the customers do about it? Class action lawsuit?

Quite frankly, I find this downright unbelievable how ASRock have not tested the update. First ever motherboard in 30 years to have been broken due to BIOS update!

Edited by Manics - 16 Mar 2018 at 12:52am

Xaltar

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Posted: 16 Mar 2018 at 1:28am

Manics, I believe Envio was simply quoting a response they received from Tech Support.

I will pass this information on to my contacts at ASRock. I am sure they are aware of the issue but it does not hurt to provide them with additional information.

I have to wonder if this is a widespread issue or a problem with a particular set of hardware configurations. I can assure you, BIOS updates are thoroughly tested so when something like this happens there is usually another factor at play.

I know you guys are all angry (certainly understandable) but could you please share your system specifications, RAM model number, add in cards etc? If there is a common thread between you it will help tremendously in identifying where things went wrong. These things happen and it is most frustrating when you find yourself on the receiving end.

In addition, if you have not already please open support tickets with ASRock. If your board is still under warranty go ahead and RMA. If not ASRock may be able to assist you further (they are usually very good with issues like this). If you do open a ticket, please link this thread in your ticket.

McLeft

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Posted: 16 Mar 2018 at 4:39am

Managed to fix the board with cheap CH341A programmer (accompanied with soic8 clip and 1.8v level converter).

Flashed 1.70 binary with no problems. No soldering required. Board came back to life! " :)

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
wardog Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 15 Jul 2015 Status: Offline Points: 6447	Post Options Post Reply Quote wardog Report Post Thanks(0) Quote Reply Posted: 13 Mar 2018 at 1:45pm
	This is a User Supported Forum. Please Contact Tech Support at: https://event.asrock.com/tsd.asp

Feelgood Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 02 Jan 2017 Status: Offline Points: 2	Post Options Post Reply Quote Feelgood Report Post Thanks(0) Quote Reply Posted: 13 Mar 2018 at 4:03pm
	I wish i read this tread before update. Mine J4205-ITX is bricked also after update to 1.60. Successfully updated to 1.50 via Windows and than updated to 1.60 via Windows. After reboot the board is dead / bricked. I hope someone can find solution for this. How can they not test these things before releasing BIOS???

marcolo88 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13 Mar 2018 Status: Offline Points: 2	Post Options Post Reply Quote marcolo88 Report Post Thanks(0) Quote Reply Posted: 13 Mar 2018 at 4:03pm
	I tried too but nothings appened too. My was update from 1.30 to 1.40 I wrote to tech support.

Stefan75 Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15 Feb 2017 Location: Switzerland Status: Offline Points: 80	Post Options Post Reply Quote Stefan75 Report Post Thanks(0) Quote Reply Posted: 13 Mar 2018 at 4:06pm
	What's the benefit if I contact tech support? Don't they read their own forum? My board is dead, it doesn't boot. The only technical option I can imagine is: - flash by JTAG ?? - solder another flash chip (8pin chip with P1.10 tag) The only logical option: - return to seller (I hope they can send it back to ASRock for a refund)
	http://cellarcinema.info

McLeft Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Sep 2016 Status: Offline Points: 16	Post Options Post Reply Quote McLeft Report Post Thanks(0) Quote Reply Posted: 13 Mar 2018 at 11:24pm
	By they way could anyone share a working BIOS dump for J3455B-itx, please?

McLeft Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Sep 2016 Status: Offline Points: 16	Post Options Post Reply Quote McLeft Report Post Thanks(0) Quote Reply Posted: 14 Mar 2018 at 6:20pm
	They removed DOS/Windows version of BIOS from their site. Nice. Tech support answer was: Contact local dealer, or flash binary (instant flash with programmer). Edited by McLeft - 14 Mar 2018 at 11:05pm

Envio Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 13 Mar 2018 Location: Romania Status: Offline Points: 6	Post Options Post Reply Quote Envio Report Post Thanks(0) Quote Reply Posted: 15 Mar 2018 at 4:15pm
	Dear Customer, Sorry for any inconvenience this may have caused you. Thanks for contacting ASRock. We provide some suggestions to you for verify. 1. Please refer to the user manual to clear CMOS. 2. Install only single stick memory on each DIMM slot by turns(A1/A2). If still cannot get the post, it may not update the BIOS properly. Please contact local dealer to help yo flash the BIOS by programmer. Best Regards, ASRock TSD

Manics Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 16 Mar 2018 Location: Hong Kong Status: Offline Points: 8	Post Options Post Reply Quote Manics Report Post Thanks(0) Quote Reply Posted: 16 Mar 2018 at 12:49am
	Envio, clearly, what you have suggested is not going to work as it is evident from others that BIOS 1.60 has severely damaged the board! Please read the entire thread! I have one such board that is out of warranty but damaged by ASRock's ineptitude. What will you or ASRock do about it? In fact, what shall the customers do about it? Class action lawsuit? Quite frankly, I find this downright unbelievable how ASRock have not tested the update. First ever motherboard in 30 years to have been broken due to BIOS update! Edited by Manics - 16 Mar 2018 at 12:52am

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 22793	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 16 Mar 2018 at 1:28am
	Manics, I believe Envio was simply quoting a response they received from Tech Support. I will pass this information on to my contacts at ASRock. I am sure they are aware of the issue but it does not hurt to provide them with additional information. I have to wonder if this is a widespread issue or a problem with a particular set of hardware configurations. I can assure you, BIOS updates are thoroughly tested so when something like this happens there is usually another factor at play. I know you guys are all angry (certainly understandable) but could you please share your system specifications, RAM model number, add in cards etc? If there is a common thread between you it will help tremendously in identifying where things went wrong. These things happen and it is most frustrating when you find yourself on the receiving end. In addition, if you have not already please open support tickets with ASRock. If your board is still under warranty go ahead and RMA. If not ASRock may be able to assist you further (they are usually very good with issues like this). If you do open a ticket, please link this thread in your ticket.


McLeft Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 05 Sep 2016 Status: Offline Points: 16	Post Options Post Reply Quote McLeft Report Post Thanks(1) Quote Reply Posted: 16 Mar 2018 at 4:39am
	Managed to fix the board with cheap CH341A programmer (accompanied with soic8 clip and 1.8v level converter). Flashed 1.70 binary with no problems. No soldering required. Board came back to life! " :)