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Locking up when returning to computer after idle

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JayB33 View Drop Down
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    Posted: 05 May 2018 at 11:03am
I've had a couple of issues where the computer's been left on the desktop for a while (long enough for the the screen to go into standby) but then when I've returned to it, it locks up. On one occasion the mouse cursor and performance in general went into an unrecoverable stutter; the computer was virtually unusable in that state but a quick reset brought it back to normal. Another time when I logged a user out after returning to the computer, the screen went black as it normally does before returning to the login screen, but then it never came back on again even after I turned the monitor off and on.

I have no power saving features enabled on my CPU, except core parking. All cores are forced to 4.0 GHz @ 1.26v.

98.5% of the time (or so) I can return to the computer and continue using it fine.

My specs are:

ThermalTake View 71 TG RGB Case
Seasonic Prime Titanium 850W Power Supply Unit
ASRock X399 Fatal1ty Professional Gaming Motherboard
AMD Ryzen Threadripper 1950X CPU
nVidia GeForce GTX 1080 GPU
TXD416G3600HC18ADC01 - 4x RAM Modules
Samsung 960 Pro - 3x 512 GB NVMe Drives
Samsung 950 Pro - 512 GB SSD
Samsung 940 Pro - 256 GB SSD
Crucial M4 - 256 GB SSD
XSPC Raystorm Neo (AMD sTR4) Chrome CPU Waterblock
AquaComputer Kryographics 1080 Nickel GPU Waterblock
Hardware Labs Black Ice Nemesis GTS 420 Radiator
Noctua NF-A14 IndustrialPPC 2000 RPM IP67 PWM 140mm - 3x Radiator Fans
ThermalTake Riing 14 RGB - 3x Case Fans
XSPC Photon D5 270 Reservoir
AquaComputer D5 Pump Motor
AquaComputer Aquaero 6 LT Fan Controller
Mayhems XT-1 UV Green Coolant
Mayhems Ultra Clear 16 / 10 Tubing
Bitspower Black Sparkle 16 / 10 Fittings
EK-AF Black Nickel 10MM Ball Valve
Schiit Audio Modi DAC
Schiit Audio Magni Headphone Amplifier
Schiit Audio Loki Hardware Equalizer
Beyerdynamic DT 880 Pro Headphones
Dali Zensor 1 Speakers
Amptastic Mini 1 Speaker Amplifier
Atacama SL600 Speaker Stands
Das Keyboard 4 Professional Mechanical Keyboard
Steelseries Rival 300 Mouse
Steelseries Dex Mouse Mat

Edited by JayB33 - 05 May 2018 at 11:04am
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wardog View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 05 May 2018 at 11:25am
Nice Rig!

THANK YOU for the hardware list on the first post.

The Team memory p/n is a 2x8GB Kit, so two of those kits.

Two things I'll ask

1. As a test, lower it to stock and post if it behaves the way described.

2. Go to http://www.softnology.biz/files.html and install the Freeware, then post screen captures from within Thaiphoon itself using the internal Screengrab function. Do this for all 44 sticks, the post links here please


2a. While I'm thinking of it, latest 2.00 BIOS flashed? If not, lower it to stock FIRST, then use the Instant Flash method. NEVER flash using a Windows based flasher. I'm guessing by the hardware you know all this, but if not post back and I'll guide you.


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JayB33 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote JayB33 Quote  Post ReplyReply Direct Link To This Post Posted: 05 May 2018 at 12:01pm
Thanks for responding.

I'm on BIOS 2.0. There's no easy way to recreate the issue because it happens so infrequently, and I really want to leave it in overclocked mode. I know you want to rule out any overclocking, but the default clocks are so conservative that I really can't stand leaving them like that even for general use, and I'm certain that my current settings are stable. Of course, if my issue occurs a massive amount in the future, then I will immediately oblige.

Here are the Thaiphoon screenshots you requested:






More stuff:




Edited by JayB33 - 05 May 2018 at 12:01pm
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wardog View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote wardog Quote  Post ReplyReply Direct Link To This Post Posted: 05 May 2018 at 12:41pm
Cool. All mem is alike and same Week.

How infrequent are we talking here?


1.26v. Did you take it to 4.0 and then work/test it to lower it at 1.26v?

1.26 is on the tight side IMO, from what I've learned on TR. Not tight tight, but .......

And you ARE running the Extreme Presets in RDC?

.
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JayB33 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote JayB33 Quote  Post ReplyReply Direct Link To This Post Posted: 05 May 2018 at 1:13pm
I tried 1.26v after reading about someone who got 4GHz @ 1.225v or so on a forum thread and it seemed stable after prime 95 testing. I then played a lot of games and it didn't crash then either.

The lockups after resuming are a very rare occurance, in fact I have only had one unrecoverable stutter after bringing the monitor out of standby and one black screen after logging a user out (the hard drive lights seemed to still be responding). I have owned the computer since Jan and must've entered standby mode hundreds of times. I realise those two lockups could be described as an anomaly, but in my experience they tend to repeat themselves eventually in computing, so I was wondering if it could be a motherboard firmware glitch.

I'm using the fast preset. The Extreme preset was disabled as an upcoming feature in the version of Ryzen Calculator I used to generate the memory settings.


Edited by JayB33 - 05 May 2018 at 1:16pm
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JayB33 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote JayB33 Quote  Post ReplyReply Direct Link To This Post Posted: 05 May 2018 at 6:00pm
Saw this in patch notes of:

GeForce Hotfix Driver Version 397.55

- Windows 10: Driver may get removed after PC has been left idle for an extended period of time.

Looks like the black screen issue may be solved.

Still don't have a clue what the stutter was.


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datonyb View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote datonyb Quote  Post ReplyReply Direct Link To This Post Posted: 05 May 2018 at 8:01pm
i would agree with wardog the voltage does seem tobe on the low side

maybe its causing the intermitent issue from resuming from the sleep state to a lowish voltage ?
[url=https://valid.x86.fr/jpg250][/url]

3800X, powercolor reddevil vega64, gskill tridentz3866, taichix370, evga750watt gold
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chubalz View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote chubalz Quote  Post ReplyReply Direct Link To This Post Posted: 05 May 2018 at 9:00pm
Ryzen Threadripper 1.26v on a 4ghz is way impossible. Even my Ryzen 5 1.3375v only 3.8ghz.


Edited by chubalz - 05 May 2018 at 9:03pm
Ryzen 5 1600 3.80ghz @1.3375v
Asrock X370 Gaming X 5.20 Bios
CM MA610P
Aorus Xtreme Gtx1080ti
Gskill Trident Z RGB F4-300016D-16GTZR @2800mhz
SamsungEvo 250
2Tb Firecuda
1Tb WDBlack
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datonyb View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote datonyb Quote  Post ReplyReply Direct Link To This Post Posted: 06 May 2018 at 12:05am
Originally posted by chubalz chubalz wrote:

Ryzen Threadripper 1.26v on a 4ghz is way impossible. Even my Ryzen 5 1.3375v only 3.8ghz.


well it cant be impossible ,as hes doing it

but it may be the reason its locking when transitioning out of sleep mode i would adjust it up myself and test it for a while maybe at least 1.3 volts

i can do 3.9 ghz at 1.3 volts with my 1700 but upped the voltage a little to rule out instability with higher clocked ram
[url=https://valid.x86.fr/jpg250][/url]

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chubalz View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote chubalz Quote  Post ReplyReply Direct Link To This Post Posted: 06 May 2018 at 12:40am
I think the problem is stability.

Nvidia previous driver issue is only Gtx 1060, he is using Gtx 1080. Updating to latest driver will not fix his idle lockups.

And you are right the cpu voltage must be increase for stability.


Edited by chubalz - 06 May 2018 at 12:41am
Ryzen 5 1600 3.80ghz @1.3375v
Asrock X370 Gaming X 5.20 Bios
CM MA610P
Aorus Xtreme Gtx1080ti
Gskill Trident Z RGB F4-300016D-16GTZR @2800mhz
SamsungEvo 250
2Tb Firecuda
1Tb WDBlack
Corsair RM650X
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