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Help blue stuck on rgb strips and spire

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Eyedeekay View Drop Down
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    Posted: 06 May 2018 at 7:27am
The blue on both the rgb strips and spire cooler seems as if it's "stuck", like when I choose for all colors to zero the blue LEDs stay on and when I choose either red or green only to be on, I get cyan or purple. I tried redownloading the ASRock software, doing the cmd prompt, and switching the led connectors with no luck.

Surprisingly, when I do switching the led connectors the blue LEDs remain off regardless of software input...

Btw motherboard is ab350 pro4
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JohnM View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote JohnM Quote  Post ReplyReply Direct Link To This Post Posted: 06 May 2018 at 8:49pm
Have you tried clearing the CMOS?
ASRock Fatal1ty AB350 ITX P4.90, AMD Ryzen 5 2400G, 2x8GB Corsair CMK16GX4M2A2666C16, 250GB Samsung 960EVO, 500GB Samsung 850EVO, 4TB WD Blue, Windows 10 Pro 64, Corsair SF450, Cooler Master Elite 110
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Eyedeekay View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Eyedeekay Quote  Post ReplyReply Direct Link To This Post Posted: 07 May 2018 at 4:06am
Yes and I also updated bios from 4.6 to 4.7 with no luck. I narrowed my problem concerning the "blue" part of the header either being damaged or faulty.
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