usb 3.0 ports not working

Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic

   hello,
ive just recently got a z370 fatality gaming k6 board. Im unable to get the usb 3.0 ports on the motherboard to work. the 3.1 works and the 3.0s and 2.0s on my case work but the fatality mouse port and the the 3 other usb 3.0s do not. im running windows 10 and have tried multiple devices in them with no luck.i have uninstalled and reinstalled the drivers through device manager. reset the bios cmos and made sure all ports are enabled.  my bios is updated to 1.80 and windows says there is no othe updates i can do. usually i would trobleshoot my way through google but im all out of ideas.

thanks for reading 
pls help haha 

Edited by toosalt - 23 May 2018 at 5:36pm

Author	Message Topic Search Topic Options Post Reply Create New Topic Printable Version Translate Topic
toosalt Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23 May 2018 Status: Offline Points: 7	Post Options Post Reply Quote toosalt Report Post Thanks(0) Quote Reply Topic: usb 3.0 ports not working Posted: 23 May 2018 at 4:33pm
	hello, ive just recently got a z370 fatality gaming k6 board. Im unable to get the usb 3.0 ports on the motherboard to work. the 3.1 works and the 3.0s and 2.0s on my case work but the fatality mouse port and the the 3 other usb 3.0s do not. im running windows 10 and have tried multiple devices in them with no luck.i have uninstalled and reinstalled the drivers through device manager. reset the bios cmos and made sure all ports are enabled. my bios is updated to 1.80 and windows says there is no othe updates i can do. usually i would trobleshoot my way through google but im all out of ideas. thanks for reading pls help haha Edited by toosalt - 23 May 2018 at 5:36pm

kanonir38rus Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 27 May 2018 Location: Irkutks Status: Offline Points: 1	Post Options Post Reply Quote kanonir38rus Report Post Thanks(0) Quote Reply Posted: 27 May 2018 at 12:48pm
	and did not solve the problem? I have a similar ..

toosalt Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23 May 2018 Status: Offline Points: 7	Post Options Post Reply Quote toosalt Report Post Thanks(0) Quote Reply Posted: 28 May 2018 at 4:56pm
	yep still no luck, the only thing i can find is someone in a forum said if if legacy is enabled when you install windows 10 that may cause a problem for the ports but i cant be bothered reinstalling windows again. maybe later down the track i will

badbri Members Profile Send Private Message Find Members Posts Add to Buddy List Groupie Joined: 20 Feb 2018 Location: USA Status: Offline Points: 415	Post Options Post Reply Quote badbri Report Post Thanks(0) Quote Reply Posted: 29 May 2018 at 10:04am
	Curious.. which version of Windows 10 are you running ? The two USB 3.0 ports next to (below) the PS2 port are from the Z370 PCH and should work with any wired mouse and keyboard under all Win 10 versions. Same for the other two USB 3.0 ports under the Network port on the back panel. Have you checked the BIOS under Advanced . USB to make sure all ports are set to Enabled ?
	https://www.passmark.com/baselines/V9/display.php?id=99573335296

ASRock_TSD Members Profile Send Private Message Find Members Posts Add to Buddy List ASRock_Official Joined: 20 Mar 2015 Status: Offline Points: 8547	Post Options Post Reply Quote ASRock_TSD Report Post Thanks(0) Quote Reply Posted: 29 May 2018 at 10:21am
	Dear Toosalt, Thank you for choosing ASRock. Regarding your case, please try if the USB ports work at BIOS or not. If the USB ports work at BIOS, the problem might be the OS. Please reinstall the OS to try. Thank you! Yours truly, ASRock TSD

toosalt Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23 May 2018 Status: Offline Points: 7	Post Options Post Reply Quote toosalt Report Post Thanks(0) Quote Reply Posted: 31 May 2018 at 6:00pm
	thanks for the reply. Im currently running windows 10 pro. when in the bios i have the same results all usb ports on my case wether they be 2.0 or 3.0 work but on the mother board the only port that works is the light blue 3.1 port. only thing left to try is reinstalling windows . ( but im not quite ready as ive just finished setting everything else up the way i like it ). im about to buy a new case so when i swap my gear over ill try reinstalling windows. either way if its only 3 usb ports that dont work i dont think i can be bothered swapping the motherboard for the hastle that it will be . not sure how much use id get out of the fancy mouse port either. fingers crossed some sneaky windows update fixes things because im all out of luck Edited by toosalt - 31 May 2018 at 6:02pm

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 22838	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 01 Jun 2018 at 1:23am
	The last thing you can try is this: http://forum.asrock.com/forum_posts.asp?TID=630&title=how-to-clear-cmos-via-battery-removal That should completely clear CMOS as well as RTC and any hidden registers. If that doesn't help then you either need to RMA the board or just put up with it. Personally I would RMA if it's new and under warranty to avoid potential cascading issues down the road. The ports not working in the UEFI is a bad indicator. It should be fine if it's just a blown ESD fuse (Electro Static Discharge) but if the issue is with a controller it could get worse and effect other areas of the system. Better safe than sorry.


toosalt Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 23 May 2018 Status: Offline Points: 7	Post Options Post Reply Quote toosalt Report Post Thanks(0) Quote Reply Posted: 03 Jun 2018 at 6:10am
	Thanks for all of the replies. after exhausting all methods including clearing the cmos for a few hours. i took the motherboard back to the shop and showed them this conversation. they agreed it was faulty and swapped for a new board. took about 20 minutes and now i have a new board and all my ports work. cheers guys