x370 Killer SLI/AC LED Header Doesn't Work

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   Greetings! 

I'm
 having an issue with the RGB headers with my motherboard. I bought it 
back in December but only within the last week used it in a PC build.

Since
 finishing the build, I have flashed the bios with the most recent 
version (4.70), installed the latest RGB software from the Asrock APP 
Shop, uninstalled it, reinstalled it, made sure the RGB cables are oriented in the correct direction, and used the Asrock utility to download all the latest drivers for this motherboard. 

I have also confirmed that the RGB LEDs themselves work properly by plugging in the stand alone LED controller that came with my cool master CPU cooler. The LEDs function properly using the controller and sync as expected. 

Are
 there any more steps I should take? I'd be very grateful for any advice
 or assistance in solving this issue. While the performance of my 
motherboard is otherwise perfect, its only this little issue that is 
keeping this from being a perfect build. 

Thanks,
Charles

Edited by Charlesofstate - 26 May 2018 at 11:50pm

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Charlesofstate Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 26 May 2018 Status: Offline Points: 3	Post Options Post Reply Quote Charlesofstate Report Post Thanks(0) Quote Reply Topic: x370 Killer SLI/AC LED Header Doesn't Work Posted: 26 May 2018 at 11:25pm
	Greetings! I'm having an issue with the RGB headers with my motherboard. I bought it back in December but only within the last week used it in a PC build. Since finishing the build, I have flashed the bios with the most recent version (4.70), installed the latest RGB software from the Asrock APP Shop, uninstalled it, reinstalled it, made sure the RGB cables are oriented in the correct direction, and used the Asrock utility to download all the latest drivers for this motherboard. I have also confirmed that the RGB LEDs themselves work properly by plugging in the stand alone LED controller that came with my cool master CPU cooler. The LEDs function properly using the controller and sync as expected. Are there any more steps I should take? I'd be very grateful for any advice or assistance in solving this issue. While the performance of my motherboard is otherwise perfect, its only this little issue that is keeping this from being a perfect build. Thanks, Charles Edited by Charlesofstate - 26 May 2018 at 11:50pm