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Very Strange Z270 Motherboard Issue
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Zanco View Drop Down
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    Posted: 28 Mar 2017 at 5:16am
Hey all,

Recently built a computer for a friend, and the issue he's having is giving me more trouble than my first build did in 2006. I put the computer together, installed Windows 10, and it ran without problem for a few days. However, after watching me use MSI Afterburner, he decided to go ahead and try it himself without looking anything up, and turned his GPU's clocks up way too high. He told me that after alt-tabbing while gaming, his desktop was completely blank, and then heard his computer make a noise, and it shut off. Tried to reboot, and was stuck in continuous BSOD errors.

Here's the build and what I have tried:


Updated BIOS to 1.30, installed all the drivers from the ASRock CD before the issues.

What I've tried:
-Switch to onboard graphics, took GPU out
-Tried booting from CD, still getting BSOD (mainly CRITICAL PROCESS DIED and IRQL NOT LESS OR EQUAL(ACPI.SYS)
-Occasionally got to boot from CD, and was able to reinstall windows. Same problem on launch...used multiple different ISOs, CDs, and even USBs
-Tried reinstalling on different working SSD and HDD from different computer, no change
-Tested with single stick of RAM, all slots, both sticks, reseat, ect..
-Set up breadboard, cleared CMOS, no change
-Tested all other components in another PC (besides CPU and Mobo), all working

Here's where it gets weird. With no trouble ever getting into BIOS, I decided to try and boot into something other than Windows 10. Loaded Memtest on USB, worked and ran fine, tests passed overnight. I then decided to try and install Ubuntu, which worked flawlessly, and was in desktop without any problems at all. Wiped one of the extra SSDs, tried installing Windows 10, same errors as always. Next, went to install Windows 7, and after a few headaches due to the mobo only having USB 3.0 ports, was able to install it using a SATA Disk drive from another computer. It ran fine for a bit, until I installed the ASRock drivers (tried downloaded ones as well, and only essentials like the chipset, no effect). Had multiple issues, like BSODs, mouse pointed flying around the screen, and Intel Rapid Storage crashing every 30 seconds. Tried fresh installs on different SSDs, but no luck.

I'm completely at a loss. I'm fairly certain it's the motherboard that's causing the issues, but I guess it could also be the CPU. Anyone have any ideas? 





Edited by Zanco - 28 Mar 2017 at 5:50am
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parsec View Drop Down
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Points: 4996 		Post Options Post Options   Thanks (0) Thanks(0)   Quote parsec Quote  Post ReplyReply Direct Link To This Post Posted: 28 Mar 2017 at 7:44am
Originally posted by Zanco Zanco wrote:

Hey all,

Recently built a computer for a friend, and the issue he's having is giving me more trouble than my first build did in 2006. I put the computer together, installed Windows 10, and it ran without problem for a few days. However, after watching me use MSI Afterburner, he decided to go ahead and try it himself without looking anything up, and turned his GPU's clocks up way too high. He told me that after alt-tabbing while gaming, his desktop was completely blank, and then heard his computer make a noise, and it shut off. Tried to reboot, and was stuck in continuous BSOD errors.

Here's the build and what I have tried:


Updated BIOS to 1.30, installed all the drivers from the ASRock CD before the issues.

What I've tried:
-Switch to onboard graphics, took GPU out
-Tried booting from CD, still getting BSOD (mainly CRITICAL PROCESS DIED and IRQL NOT LESS OR EQUAL(ACPI.SYS)
-Occasionally got to boot from CD, and was able to reinstall windows. Same problem on launch...used multiple different ISOs, CDs, and even USBs
-Tried reinstalling on different working SSD and HDD from different computer, no change
-Tested with single stick of RAM, all slots, both sticks, reseat, ect..
-Set up breadboard, cleared CMOS, no change
-Tested all other components in another PC (besides CPU and Mobo), all working

Here's where it gets weird. With no trouble ever getting into BIOS, I decided to try and boot into something other than Windows 10. Loaded Memtest on USB, worked and ran fine, tests passed overnight. I then decided to try and install Ubuntu, which worked flawlessly, and was in desktop without any problems at all. Wiped one of the extra SSDs, tried installing Windows 10, same errors as always. Next, went to install Windows 7, and after a few headaches due to the mobo only having USB 3.0 ports, was able to install it using a SATA Disk drive from another computer. It ran fine for a bit, until I installed the ASRock drivers (tried downloaded ones as well, and only essentials like the chipset, no effect). Had multiple issues, like BSODs, mouse pointed flying around the screen, and Intel Rapid Storage crashing every 30 seconds. Tried fresh installs on different SSDs, but no luck.

I'm completely at a loss. I'm fairly certain it's the motherboard that's causing the issues, but I guess it could also be the CPU. Anyone have any ideas? 





That is strange, but in all the changes in hardware and testing various software, the "... heard his computer make a noise..." statement stays with me.

Was the source of the noise ever discovered? My first choices for that would be the video card, PSU, or the board were damaged from the misuse of Afterburner. If the source of that noise was never discovered, which most likely was a component failure, then a damaged piece of hardware is probably still being used.

Since Afterburner was used to OC the video card to much, and assuming the sound heard was a component failing somewhere, the video card is questionable. Testing it completely would only be done with gaming with it for a decent period of time in a similar PC.

Question, in all the various testing with memtest, Ubuntu, and Windows 7, were you using the identical hardware configuration? That means the same drives used for the OS, PSU, video source, everything?

If the board and PC seemed to work fine in the UEFI/BIOS, and when using Ubuntu and memtest, did you really test all the hardware under higher loads? For example, you used the video card with Ubuntu, and installed a driver for the video card? Running Ubuntu at the desktop only was not much of a test of the hardware.

When you installed Ubuntu and Windows 7, did you only have the single OS drive running in that PC? Optical drives don't matter. If you used any other drive sfor the OS drive, and/or had any other drives in the PC when the initial problem occurred and moving forward, that could contribute to the OS instability.

Always install Windows with ONLY the OS drive installed or connected to power. Otherwise the Windows installer will put the System/boot partition on a drive other than the target OS drive. MSoft does that to attempt to tie a Windows installation to the drives used in a PC, and not simply the mother board.

When you installed Windows, did you do a Custom installation, and delete all the existing partitions from the OS drive, before starting the actual installation?

The "ASRock drivers" are really all drivers from Intel, Realtek, or ASMedia. If you installed the drivers immediately after installing Windows 7, which puts a load on the PC during each installation, that stress could easily cause a hardware problem to be revealed that would not happen at idle. Using the drivers, with the exception of a video card driver, should not cause BSODs and other software problems.
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Zanco View Drop Down
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Source was not discovered, but by the way he described it, it was more just the sound of the PC shutting downs and the fans stopping. I inspected everything for physical damage and couldn't find anything, but it doesn't mean it isn't a hardware issue.

The graphics card is without a doubt not the issue, it's currently in another PC and has been used to game for 10+ hours so far without any issues. 

In the various testings, I used identical hardware, changed something, identical...many different configurations over and over. 

I actually didn't install Ubuntu, or any of the other software, with the GPU in. It was all done with the MOBO, CPU and a single (sometimes double) stick of ram. 

I tried installing Ubuntu and Windows 7 with only a single drive, and 2 drives, SSD and HDD....When I installed Windows, I always did custom, reformatted, deleted drive, used different partition software on another computer...nothing worked.

And yeah, I was just referencing the ASRock driver disk. I tried multiple configurations of drivers, because at one point I thought it might be the ASMedia USB and SATA drivers causing issues...


Just got home from work, and had let the CMOS battery sit out all day with the jumper on pins 2-3, and no luck. 

EDIT: Clarified with the friend on the noise, he said it was actually just repeating speaker noise. Not sure if there's a technical term for it, but it sometimes happens when audio drivers crash. So nothing hardware related.


Edited by Zanco - 28 Mar 2017 at 9:34am
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amara21 View Drop Down
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?œYour PC ran into a problem and needs to restart. We?™re just collecting some error info, and then we?™ll restart for you. (0% complete)?? Does this message display on your computer screen?
Try the below-given methods to solve the error:

1: Run DISM service
To fix Windows 10 critical process died try running DSIM service (Deployment Image Service and Management) in your system:
Open command prompt in the administrator mode and type the following command:
          Dism /Online /Cleanup-Image /CheckHealth and hit Enter.
          Dism /Online /Cleanup-Image /ScanHealth and hit Enter.
          Dism /Online /Cleanup-Image /RestoreHealth and hit Enter.
After the process is completed, restart your computer.


2: Undo Last Modifications with system restore
Software installation, Software updates, drivers changes, and various modification settings can cause BSOD the easiest way how to get rid of the Critical_Process_Died error is to Undo Last Modifications with system restore. Follow the steps to go to the previous state with system restore:
     Press Windows key
     Type ?œsystem restore.??
     Click on Create a restore point option.
     Under System Protection, click on the System Restore
     A dialog window appears on the screen and shows all available restore points.
     Select any restore point that you want and then confirm your selection.
     Wait for Windows complete making changes.
After your system is restored to its previous point check whether your error critical process died windows 10 is resolved or not

Hope after trying the above methods your problem of critical process died in Windows 10 is solved.
If you want to know more about this error and solutions regarding it then visit: http://www.pcerror-fix.com/critical-process-died-error-in-windows
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