No Sound Despite Drivers

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   Hi everyone, I bought an ASRock X570 PHANTOM GAMING 4 motherboard over Christmas. While the computer I built with it mostly works fine, I'm having some issues with the sound: I have a set of speakers and a set of headphones that are not playing any audio despite being registered as plugged in.

I've tried a few things to fix this:
1. Ensuring that everything is correctly plugged in. Can confirm that everything is being registered as plugged into both the front and back audio Jacks. Realtek Audio Control will even tell me whether it's my speakers or my headphones that are plugged in.
2.Downloaded the proper audio drivers. Got these off of the board's webpage I've re-installed them many times at this point.
3.Checked for audio Settings in BIOS. Here's where maybe I missed something, all I was able to find was an option to switch between HD audio and 97 audio.

There has to be something I haven't thought of here, any help I could get would be greatly appreciated.

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Brutus Members Profile Send Private Message Find Members Posts Add to Buddy List Newbie Joined: 15 Jan 2020 Status: Offline Points: 3	Post Options Post Reply Quote Brutus Report Post Thanks(0) Quote Reply Topic: No Sound Despite Drivers Posted: 15 Jan 2020 at 1:54am
	Hi everyone, I bought an ASRock X570 PHANTOM GAMING 4 motherboard over Christmas. While the computer I built with it mostly works fine, I'm having some issues with the sound: I have a set of speakers and a set of headphones that are not playing any audio despite being registered as plugged in. I've tried a few things to fix this: 1. Ensuring that everything is correctly plugged in. Can confirm that everything is being registered as plugged into both the front and back audio Jacks. Realtek Audio Control will even tell me whether it's my speakers or my headphones that are plugged in. 2.Downloaded the proper audio drivers. Got these off of the board's webpage I've re-installed them many times at this point. 3.Checked for audio Settings in BIOS. Here's where maybe I missed something, all I was able to find was an option to switch between HD audio and 97 audio. There has to be something I haven't thought of here, any help I could get would be greatly appreciated.

RLGL Members Profile Send Private Message Find Members Posts Add to Buddy List Senior Member Joined: 29 Jul 2018 Location: MN Status: Offline Points: 2010	Post Options Post Reply Quote RLGL Report Post Thanks(0) Quote Reply Posted: 15 Jan 2020 at 11:04pm
	There are windows sound settings in: Settings>System>sound
	Asrock Z370 Gaming K6,Intel i7 8700K, Asrock x570 Taichi

Xaltar Members Profile Send Private Message Find Members Posts Add to Buddy List Moderator Group Joined: 16 May 2015 Location: Europe Status: Offline Points: 23213	Post Options Post Reply Quote Xaltar Report Post Thanks(0) Quote Reply Posted: 15 Jan 2020 at 11:20pm
	It sounds like windows is defaulting to a different sound device, probably your HDMI audio from your GPU. Click the little speaker icon (the windows one) then click the description drop down and select "Realtek High Definition Audio".